Job summary
An exciting opportunity has arisen to join the Clinical Network Services Division in a front line operational management post, leading a team of staff and supporting the clinical teams in the delivery of a world class patient experience. This post is within Networked Services with the post holder partaking in cross-Divisional and Trust projects.
The successful candidate will be highly motivated and driven to improve systems and processes for the benefit of patients. Excellent operational knowledge and experience is essential to ensure that changes and processes are fit for purpose and in line with the needs of patients, the organisation and the team.
The post-holder will have well developed organisational skills, be an excellent communicator (written and oral), be used to managing and delivering to deadlines and have strong analytical skills. Excellent interpersonal skills are paramount for this post together with confidence to engage and work with a range of colleagues at all levels and from all professional groups
Main duties of the job
- Provide managerial support to clinical services across the division and ensure that performance targets for these services are effectively monitored and achieved. This will include the identification of risks and actions required to mitigate such risks to ensure timely delivery of the objectives.
- Identify and undertake business development projects for specific services within the directorate working with other departments to ensure service delivery and improved productivity is supported by robust business cases and options appraisals.
- Support services through the production of effective systems and procedures which enable the delivery of services and reporting of activity information by operational staff, linking, where necessary with other departments to co-ordinate arrangements and continuous improvements.
- Provide teams with information about performance and systems and ensure that such information is clearly understood to develop ownership and commitment to service delivery.
- Provide and receive highly complex, sensitive or contentious information which may require effective collaboration with others in department, division or trust to enable a positive outcome.
- Maintain adequate controls on expenditure through the implementation of good budgetary practice for designated staff through effective monitoring.
- General troubleshooting and dealing with departmental matters and correspondence not dealt with elsewhere
About us
This is an exciting time to join the Christie Hospital, the largest single site cancer hospital in Europe, and the Network Services Division. As Deputy Service Manager you will be a pivotal part of a Trust wide Outpatient improvement programme focused on patient experience and operational efficiency. As such we are looking for individuals with a passion for change and improvement to help drive this work forward, whilst also maintaining the day-to-day operational management of the department.
Job description
Job responsibilities
DUTIES AND RESPONSIBILITIES
- To support the Service Manager in the management and development of a wide service portfolio and to deputise for the Service Manager where necessary.
- To support the delivery of high quality, cost effective provision of these Services to the Trust.
- Provide managerial support to clinical services across the division and ensure that performance targets for these services are effectively monitored and achieved. This will include the identification of risks and actions required to mitigate such risks to ensure timely delivery of the objectives.
- Identify and undertake business development projects for specific services within the directorate working with other departments to ensure service delivery and improved productivity is supported by robust business cases and options appraisals.
- Support services through the production of effective systems and procedures which enable the delivery of services and reporting of activity information by operational staff, linking, where necessary with other departments to co-ordinate arrangements and continuous improvements.
- Provide teams with information about performance and systems and ensure that such information is clearly understood to develop ownership and commitment to service delivery.
- Provide and receive highly complex, sensitive or contentious information which may require effective collaboration with others in department, division or trust to enable a positive outcome.
- Maintain adequate controls on expenditure through the implementation of good budgetary practice for designated staff through effective monitoring.
- General troubleshooting and dealing with departmental matters and correspondence not dealt with elsewhere
- Delegated responsibility for managing budgets on behalf of the Service Manager where appropriate
- Investigate complaints and clinical incidents within area of responsibility, ensuring that they are appropriately managed and necessary action taken, including any changes in working practices are implemented to ensure the provision of safe and effective care
- Lead on Root Cause Analysis (RCA) meetings and present findings and proposed actions at Executive Review Group (ERG) meetings.
- Attend appropriate meetings ensuring the views of the department are conveyed and actions are implemented. Work closely with other managers to introduce new processes and improvements within the department, division and across the Trust
- Provide cross cover for departmental DSMs as required
Financial Management & Business Planning
- Holds delegated budgets
- Authorised signatory for payments
- Undertakes day to day budget management duties, including monitoring spend against designated budget
- Develops and monitors schemes and action plans to implement cash-releasing efficiency savings targets
- Develops and advises on business cases to enable services to remain financially stable and responsive to the demands placed upon them. Performs detailed and complex option appraisals in order to inform decision making process, to include redesign of service, capital projects.
- Ensures organisational procedures are deployed across department for control of activities against budget
- Ensures that departments work to achieve organisational effectiveness and deliver services within available resources
- Uses and analyses financial information systems to ensure robust financial monitoring and budgetary performance, analyses complex financial queries or discrepancies in budget
Human Resource Management
- Line management and support of staff within immediate areas of responsibility
- Manage the administration processes for the recruitment and selection of staff (including setting up the interviews & completing the necessary paperwork for the eventual appointments) and induction process
- Manage the administration processes for temporary cover for annual leave, vacant posts and exceptional cover, for example, for sickness or maternity leave ensuring a smooth transition is maintained at all times
- To lead, supervise and manage staff to ensure that work is done effectively, efficiently and on time
- Handle any concerns of supervised staff relating to both personal and departmental matters and aim to find solutions
- Manage sickness absence in accordance with the policy for the Management of Sickness Absence; undertake return to work interviews
- Identify staffing needs necessary to support new and increasing workload of the directorate
- Regularly assess existing posts within the department, make changes when necessary to assure levels of service and implement more efficient ways of working.
Policy and service development
- Works within broad organisational and professional policies
- Leads on implementing innovation, technology, and developing new ways of working, contributing to policy and process development. These policy and process changes will impact outside the immediate work area and impact on other teams/departments
- Develops and implements standard operating procedures within areas of responsibility, ensuring review on a regular basis to reflect current practice
- Responsible for the effective planning of the departmental workload and ensuring effective service provision. This will require complex short and mid-term plans to be drawn up but they will be subject to review and change as service requirements change
- Contributes to the development and implementation of long term plans and policies for continued development of the Clinical Oncology services.
Information Management
- Assisting the Clinical Director/Clinical Service Manager with information to support reporting requirements, such as cancer targets
- To support, where necessary, preparations for external reviews and quality assurance programmes
- Co-ordinating responses to consultation documents and special initiatives
- Support the development of strategic plans for the clinical development of departments
- Liaise with the Information and Data Quality Team regarding patient waiting times and investigate and resolve any potential waiting time breaches
- Display effective analytical skills when making service-related decisions. There will often be a range of options and the post holder will be required to effectively analyse situations and make judgements on the appropriate course of action
Equality and Diversity
- To recognise the importance of peoples rights and interpret them in a way that is consistent with Trust procedures, policies and legislation.
- To challenge behaviour that infringes the rights of others
- To identify and take action where necessary to address discrimination and oppression
Health & Safety
- Monitor and maintain health, safety and security of self and others in own work area
- Identify and assess potential risks in work activities and help others in how to manage these risks appropriately
- Act a role model and work within legislation and Trust procedures on risk management
- Take immediate and appropriate action including supporting others to manage risks in relation to adverse incident reporting via hospital incident reporting system
- Identify training needs in health and safety whilst identifying appropriate resources
Additional Requirements
- In the absence of the Service Manager, attend meetings, deputising as required, ensuring divisional views are conveyed on appropriate matters, such as clinical governance, risk management meetings and ensure issues are brought back to the directorate and division for further discussion
- Follow Trust risk management procedures at all times including the identification, assessment and management of risk within the division
- Inclusion on the trust Duty Manager rota
- To abide by all Trust policies and procedures
- To be responsible for own professional /personal development
This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification
Job description
Job responsibilities
DUTIES AND RESPONSIBILITIES
- To support the Service Manager in the management and development of a wide service portfolio and to deputise for the Service Manager where necessary.
- To support the delivery of high quality, cost effective provision of these Services to the Trust.
- Provide managerial support to clinical services across the division and ensure that performance targets for these services are effectively monitored and achieved. This will include the identification of risks and actions required to mitigate such risks to ensure timely delivery of the objectives.
- Identify and undertake business development projects for specific services within the directorate working with other departments to ensure service delivery and improved productivity is supported by robust business cases and options appraisals.
- Support services through the production of effective systems and procedures which enable the delivery of services and reporting of activity information by operational staff, linking, where necessary with other departments to co-ordinate arrangements and continuous improvements.
- Provide teams with information about performance and systems and ensure that such information is clearly understood to develop ownership and commitment to service delivery.
- Provide and receive highly complex, sensitive or contentious information which may require effective collaboration with others in department, division or trust to enable a positive outcome.
- Maintain adequate controls on expenditure through the implementation of good budgetary practice for designated staff through effective monitoring.
- General troubleshooting and dealing with departmental matters and correspondence not dealt with elsewhere
- Delegated responsibility for managing budgets on behalf of the Service Manager where appropriate
- Investigate complaints and clinical incidents within area of responsibility, ensuring that they are appropriately managed and necessary action taken, including any changes in working practices are implemented to ensure the provision of safe and effective care
- Lead on Root Cause Analysis (RCA) meetings and present findings and proposed actions at Executive Review Group (ERG) meetings.
- Attend appropriate meetings ensuring the views of the department are conveyed and actions are implemented. Work closely with other managers to introduce new processes and improvements within the department, division and across the Trust
- Provide cross cover for departmental DSMs as required
Financial Management & Business Planning
- Holds delegated budgets
- Authorised signatory for payments
- Undertakes day to day budget management duties, including monitoring spend against designated budget
- Develops and monitors schemes and action plans to implement cash-releasing efficiency savings targets
- Develops and advises on business cases to enable services to remain financially stable and responsive to the demands placed upon them. Performs detailed and complex option appraisals in order to inform decision making process, to include redesign of service, capital projects.
- Ensures organisational procedures are deployed across department for control of activities against budget
- Ensures that departments work to achieve organisational effectiveness and deliver services within available resources
- Uses and analyses financial information systems to ensure robust financial monitoring and budgetary performance, analyses complex financial queries or discrepancies in budget
Human Resource Management
- Line management and support of staff within immediate areas of responsibility
- Manage the administration processes for the recruitment and selection of staff (including setting up the interviews & completing the necessary paperwork for the eventual appointments) and induction process
- Manage the administration processes for temporary cover for annual leave, vacant posts and exceptional cover, for example, for sickness or maternity leave ensuring a smooth transition is maintained at all times
- To lead, supervise and manage staff to ensure that work is done effectively, efficiently and on time
- Handle any concerns of supervised staff relating to both personal and departmental matters and aim to find solutions
- Manage sickness absence in accordance with the policy for the Management of Sickness Absence; undertake return to work interviews
- Identify staffing needs necessary to support new and increasing workload of the directorate
- Regularly assess existing posts within the department, make changes when necessary to assure levels of service and implement more efficient ways of working.
Policy and service development
- Works within broad organisational and professional policies
- Leads on implementing innovation, technology, and developing new ways of working, contributing to policy and process development. These policy and process changes will impact outside the immediate work area and impact on other teams/departments
- Develops and implements standard operating procedures within areas of responsibility, ensuring review on a regular basis to reflect current practice
- Responsible for the effective planning of the departmental workload and ensuring effective service provision. This will require complex short and mid-term plans to be drawn up but they will be subject to review and change as service requirements change
- Contributes to the development and implementation of long term plans and policies for continued development of the Clinical Oncology services.
Information Management
- Assisting the Clinical Director/Clinical Service Manager with information to support reporting requirements, such as cancer targets
- To support, where necessary, preparations for external reviews and quality assurance programmes
- Co-ordinating responses to consultation documents and special initiatives
- Support the development of strategic plans for the clinical development of departments
- Liaise with the Information and Data Quality Team regarding patient waiting times and investigate and resolve any potential waiting time breaches
- Display effective analytical skills when making service-related decisions. There will often be a range of options and the post holder will be required to effectively analyse situations and make judgements on the appropriate course of action
Equality and Diversity
- To recognise the importance of peoples rights and interpret them in a way that is consistent with Trust procedures, policies and legislation.
- To challenge behaviour that infringes the rights of others
- To identify and take action where necessary to address discrimination and oppression
Health & Safety
- Monitor and maintain health, safety and security of self and others in own work area
- Identify and assess potential risks in work activities and help others in how to manage these risks appropriately
- Act a role model and work within legislation and Trust procedures on risk management
- Take immediate and appropriate action including supporting others to manage risks in relation to adverse incident reporting via hospital incident reporting system
- Identify training needs in health and safety whilst identifying appropriate resources
Additional Requirements
- In the absence of the Service Manager, attend meetings, deputising as required, ensuring divisional views are conveyed on appropriate matters, such as clinical governance, risk management meetings and ensure issues are brought back to the directorate and division for further discussion
- Follow Trust risk management procedures at all times including the identification, assessment and management of risk within the division
- Inclusion on the trust Duty Manager rota
- To abide by all Trust policies and procedures
- To be responsible for own professional /personal development
This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification
Person Specification
Qualifications
Essential
- Post graduate/masters level qualification or equivalent management experience.
Experience
Essential
- Experience of working in a management role within an NHS trust
- Track record of achieving performance targets
- Leadership of service development
- Experience of working across departmental and organisational boundaries to deliver specific targets and to improve services for patients
- Evidence of organisational awareness
- Experience of working under pressure and managing conflict
- Ability to develop effective working relationships across organisations and professional groups.
- Analytical and problem solving skills
Skills
Essential
- Able to motivate a team.
- Ability to negotiate at senior level
- Computer literacy
- Excellent communication skills
- Collating data for audit and monitoring purposes
- Presentation skills
- Able to share expert knowledge and practice with others to meet individual and service needs.
- Ability to implement and manage change.
Knowledge
Essential
- Understanding of confidentiality
- Participate in personal development
- Has insight into strengths and development needs.
- Identifies training and development needs for self without prompting.
Other
Essential
- Team player
- Flexible to meet the needs of the role and the service
- Effective communicator.
- Approachable.
- Responds positively to constructive criticism.
- Uses reflection to improve personal and professional performance.
- Punctual and reliable
Person Specification
Qualifications
Essential
- Post graduate/masters level qualification or equivalent management experience.
Experience
Essential
- Experience of working in a management role within an NHS trust
- Track record of achieving performance targets
- Leadership of service development
- Experience of working across departmental and organisational boundaries to deliver specific targets and to improve services for patients
- Evidence of organisational awareness
- Experience of working under pressure and managing conflict
- Ability to develop effective working relationships across organisations and professional groups.
- Analytical and problem solving skills
Skills
Essential
- Able to motivate a team.
- Ability to negotiate at senior level
- Computer literacy
- Excellent communication skills
- Collating data for audit and monitoring purposes
- Presentation skills
- Able to share expert knowledge and practice with others to meet individual and service needs.
- Ability to implement and manage change.
Knowledge
Essential
- Understanding of confidentiality
- Participate in personal development
- Has insight into strengths and development needs.
- Identifies training and development needs for self without prompting.
Other
Essential
- Team player
- Flexible to meet the needs of the role and the service
- Effective communicator.
- Approachable.
- Responds positively to constructive criticism.
- Uses reflection to improve personal and professional performance.
- Punctual and reliable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
