Domestic Supervisor

Job description

Job responsibilities

DUTIES AND RESPONSIBILITIES

1. Communication and relationship skills

Communicate with colleagues, patients and staff in a professional and supportive manner.

Ensure routine information is received and communicated to operational staff in a suitable manner in order to understand the content and any possible implications it may have.

Provide the day to day supervision, communication, training and development of domestic and deep clean teams.

Provide a point of contact and engage all staff in departmental issues and changes.

Meet with service users with regard to cleaning services in conjunction with the deputy site services manager.

Assist with implementation of changes to service delivery.

Ensure a partnership approach is adopted across cleaning services at all times.

Support the resolution of problems, interruptions or service emergencies.

To ensure that all telephone, e-mail and verbal enquiries are responded to in a prompt, polite friendly and courteous manner.

1. Knowledge, Training & Experience

Have knowledge of health and safety procedures and compliance, including risk assessments and COSSH data.

Have full knowledge and understanding of the National Cleaning Standard and requirements required in clinical and non-clinical areas.

Provide information and advice to domestic and deep clean operational staff, relating to the delivery of cleaning services.

Undertake staff induction, operational and refresher training as required.

Resolve routine operational services issues and failures using own knowledge and experience.

1. Analytical & Judgmental Skills

Ensure all shifts rotas are covered including adequate arrangements for sickness, holidays and other absences and have ability to prioritise key areas.

Monitor the quality of work activities undertaken by the designated team using IT based systems, C4C, through audit and working with infection control colleagues in accordance with key performance indicators. Produce reports to evidence the monitoring information to address any shortfalls in service.

Carry out stock checks and distribution of domestic consumables across site to sluice rooms.

Maintain accurate records relating to Domestic & Deep Clean Services.

1. Planning & Organisational Skills

Organise and plan staff rotas, work plans and cleaning schedules

Supervise the services in line with the operational cleaning policy and procedures.

Plan and schedule cleaning audits

1. Physical Skills

Be able to train staff in use of cleaning equipment and be able to operate the equipment where required

Ability to use laundry equipment in order to operate a swift efficiency laundering process.

Have good keyboard and audit equipment skills including carrying out electronic cleaning monitoring records e.g. C4C Monitoring

Oversee the stock control and cleaning monitoring software; responsible for upgrades on the network.

1. Responsibility for Patient/Client Care

Provide a high quality, patient focused Domestic & Deep Clean operational service.

Respond to all Domestic & Deep Clean operational work requirements in an effective and timely manner.

Ensure cleaning services are provided in environments which promote effective care and optimise health outcomes which protect patients, staff and visitors

Responsibility for ensuring regular ward/department visits to monitor the quality of cleaning services.

1. Responsibility for Policy/Service Development

Follow Trust policies in own area of work, propose changes to working practices were applicable

Ensure that staff work to risk assessments and adhere to the relevant controls.

In conjunction with service managers, review and implementing standard operating procedures for all areas of responsibility, including, all aspects of cleaning, purchase, storage, production, and service.

Responsible for reviewing and where necessary introducing corrective actions for complaints, incidents and comments positively to review and improve services.

Participate to initiatives and strategies in order to ensure integration with new developments and systems.

1. Responsibility for Financial & Physical Resources

Make best use of resources and minimise waste.

Ensure the safe and effective use of equipment, manage and maintain stock control as required

Check department financial documentation e.g. overtime sheets, clock cards and consumable usage.

Identify and action any poor practice which may result in financial loss to the Trust and report to the deputy services manager.

1. Responsibility for Human Resources

Ensure all aspects of routine supervision, appraisal, discipline, training and delegation are understood and achieved.

Review with deputy site services manager allocation of roles, responsibility, departmental workloads and training needs proposing changes as required for service improvement

Support the induction of new starters; provide staff with induction, operational and refresher training, monitor performance to ensure compliance with legislation, trust requirements and national cleaning standards.

Undertake annual performance development reviews (PDRs)

Undertake the return to work process in line with the Trust management of attendance procedures.

In conjunction with and assisted by the deputy site services manager, carry out stage 1 management of attendance throughout the department.

Ensure that your own training is up to date and skills are developing with all software requirements.

Provide training, advice, guidance and supervision to assist staff to carry out their job role, building confidence in areas they are responsible for.

Monitor staff behaviour, monitor time keeping, conduct, sickness and take appropriate action in line with trust policies.

Promote co-operation, versatility and flexibility where appropriate between staff.

1. Responsibility for Information Resources

Ensure electronic records (where they apply) are secure and maintained for all related aspects of responsibility.

1. Responsibility for Research & Development

Review new cleaning products and equipment as available to assess for efficiencies, improve standards. Involve staff to evaluate before changes are agreed.

1. Freedom to Act

Work within clearly defined Trust and department procedures using own initiative on routine matters to achieve the agreed service objectives, standards and monitoring targets.

1. Physical Effort

Train staff to operate equipment, lift and pushing equipment, movement and storage of supplies.

Occasional cleaning duties

Work at a computer terminal with moderate effort for short periods including assisting staff with online training.

Monitor standards and performance across the Trust site including regular reviews of all areas.

1. Mental Effort

Planning and organising staff rotas

Regular switching of tasks with frequent interruptions will be a standard part of every day, including answering complaints, incidents and comments.

Prioritise workloads to mitigate risks, balancing staff issues and disputes.

Responding immediately to concerns across site in order to meet the needs of the service and provide the best possible patient environment.

1. Emotional Effort

Occasional exposure to distressing or emotional circumstances, i.e. cleaning incidents in patient areas.

Deal with routine staff and stakeholders problems, complaints and disputes.

1. Working Conditions

Occasional exposure to unpleasant working conditions, this may include areas where pests have been located.

Take reasonable care for the Health and Safety of yourself and other persons who may be affected by acts and omissions at work and ensure that statutory and departmental safety regulations are adhered to including following the no smoking policy at the trust

Ensure controls are in accordance with the Trusts Equal Opportunities policy.

This job description is not a complete list of duties, but is intended to give a general indication of the range of work undertaken. It will vary over time as demands and priorities within the NHS change. Significant changes in the range of work undertaken will be made only after discussion with the post holder.

Person Specification

Qualifications

Essential

• NVQ level 2 standard or equivalent in supervision, and/or cleaning and support services and customer care

Desirable

• Willingness to work towards NVQ Level 3 or equivalent in cleaning and support services.

Experience

Essential

• Experience of supervising staff
• Ability to carry out instructions and duties as detailed in the job description

Desirable

• Previous Healthcare experience

Skills

Essential

• Must have a good standard of English language both written and oral skills
• Ability to work as a team member or on own initiative
• Familiar with IT systems and use of computer equipment for monitoring and to produce necessary reports

Desirable

• Excellent interpersonal communication skills to motivate and lead a multi skilled workforce
• C4C monitoring systems

Knowledge

Essential

• Knowledge of COSHH regulations
• Manual Handling Regulations and Health & Safety requirements
• Knowledge of Infection Control procedures

Desirable

• National Cleaning Standards.

Values

Essential

• Ability to demonstrate the organisational values and behaviours

Other

Essential

• Must be able to work unsocial hours and demonstrate flexibility in accordance with 7 day rota, and 24 hour service provision

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Christie NHS FT

Address

Domestics - E00235

Manchester

M20 4BX

Employer's website

https://www.christie.nhs.uk/ (Opens in a new tab)