Job summary
The Christie NHS Trust's Digital Service welcomes applications for an exciting Business Analyst. The right person for the role would be customer-centric, have demonstrable experience of process analysis and system improvement, including the ability to scope and design changes to systems and processes for clinical and non-clinical services with a view to optimising and transforming how we deliver safe care.
This is an excellent opportunity to be part of a wider, established project and programme management structure, within a team that values you as a person and a professional. You'll be supported to achieve ambitious but realistic targets that will lead to tangible organisational improvements while being supported with your own personal development.
This is a flexible, empowering role with substantial autonomy that allows you to work in a way where you can utilise your skills and strengths to successfully deliver improvements that have a direct positive effect on patient care.
Main duties of the job
The role will take responsibility for specifying functional and business requirements of various aspects of the Trust Informatics Programme to ensure that commissioned business solutions and systems meet the needs of the Trust and wider stakeholders.
The post holder will provide a comprehensive business analysis service adhering to, policy, performance management and governance frameworks within the Programme Management Office (PMO). The role brings together aspects of business analysis, clinical data design and implementation in such a way that the post holder can have a significant positive impact on the organisation.
Additionally, the post holder will support project delivery of improvement outcomes linked to the PMO objectives, by taking shared responsibility for improvements and delivery in specific sub work-stream areas, under the supervision of the PMO Team Managers.
About us
The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
Job description
Job responsibilities
PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY
- Involvement in the strategic planning of business and systems analysis, to produce a comprehensive Trust-wide picture of the people, process and technology required to deliver an Enterprise class Informatics capability.
- Invovlement in the collection of functional requirements which suppliers can work from to deliver systems which meet the needs of the Trust
- Analysing and documenting existing business processes and providing updates in response to identified changes
- Documenting workflows and results of business analysis and obtaining sign-off from the business on the specifications
- Involvement in the design of new or replacement business processes, facilitating more efficient working practices in combination with the introduction of supporting technology
- Eliciting requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis
- Facilitating stakeholder workshops to gather future business requirements
- Evaluating information gathered from multiple sources, reconciling conflicts, decomposing high-level information into details, abstracting up from low-level information to a general understanding, and distinguishing user requests from the underlying true needs
- Involvement in building understanding and confidence with all stakeholders and ensuring buy-in
- Training service users on the best use of new and existing systems to ensure optimal performance
- Ensuring quality and performance measures are met
- Working with both end users and internal/external software developers or suppliers in the design and usability of new or existing informatics systems
- Managing relationships to ensure efficient and effective production of deliverables
- Involvement in the development of team and Programme policies and procedures, ensuring adherence to industry-standard best practice
- Producing weekly reports showing progress against outstanding milestones, status, risks, and dependencies as required
CORE SKILLS
Business Analysis
Able to provide supporting evidence of experience with investigating operational requirements, problems, and opportunities with the aim of seeking effective business solutions. Experience of analysing stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems and identifying options for consideration. Proven ability to identify potential benefits, and available options for consideration.
Stakeholder Management
Experience of proactively engaging and managing a broad range of stakeholders. Understands the divergences in attitudes and cultures of a range of stakeholders and finds a balance between building rapport and producing key deliverables
Requirements Definition & Management
Experience of defining and managing the business goals and scope for small-scale changes and assisting in larger scale scoping exercises and preparing accurate and detailed specification of business requirements to a level that enables the effective delivery of agreed changes.
Proven ability within the scope of the role of business process mapping and managing related documentation.
Assurance of Supplier Assurance
Experience of working with suppliers and other stakeholders to ensure supplier solutions are fit for purpose and deliver against agreed requirements.
Influencing and persuasion
Ability to positively influence and persuade others to take a specific course of action by influencing and building consensus across diverse stakeholders on project delivery.
Negotiation
Ability to negotiate successfully with others to gain mutually beneficial results by presenting interests in ways that foster the understanding and resolution of problems.
Ability to seek to understand others interests yet question and counter others proposals without damaging relationships. Strong experience of using various approaches to address needs or resolve whilst balancing win/win solutions or mutually agreeable trade-offs.
Process Improvement
Relevant experience of analysing and documenting business processes.
Experience of continually encouraging and identifying, analysing, and assessing alternative and improved approaches that offer clear benefits to perform business activities including the potential for automation and benefits of a new approach and, where appropriate leading implementation.
Experience of communicating the value of such change and overcoming resistance to change.
Job description
Job responsibilities
PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY
- Involvement in the strategic planning of business and systems analysis, to produce a comprehensive Trust-wide picture of the people, process and technology required to deliver an Enterprise class Informatics capability.
- Invovlement in the collection of functional requirements which suppliers can work from to deliver systems which meet the needs of the Trust
- Analysing and documenting existing business processes and providing updates in response to identified changes
- Documenting workflows and results of business analysis and obtaining sign-off from the business on the specifications
- Involvement in the design of new or replacement business processes, facilitating more efficient working practices in combination with the introduction of supporting technology
- Eliciting requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis
- Facilitating stakeholder workshops to gather future business requirements
- Evaluating information gathered from multiple sources, reconciling conflicts, decomposing high-level information into details, abstracting up from low-level information to a general understanding, and distinguishing user requests from the underlying true needs
- Involvement in building understanding and confidence with all stakeholders and ensuring buy-in
- Training service users on the best use of new and existing systems to ensure optimal performance
- Ensuring quality and performance measures are met
- Working with both end users and internal/external software developers or suppliers in the design and usability of new or existing informatics systems
- Managing relationships to ensure efficient and effective production of deliverables
- Involvement in the development of team and Programme policies and procedures, ensuring adherence to industry-standard best practice
- Producing weekly reports showing progress against outstanding milestones, status, risks, and dependencies as required
CORE SKILLS
Business Analysis
Able to provide supporting evidence of experience with investigating operational requirements, problems, and opportunities with the aim of seeking effective business solutions. Experience of analysing stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems and identifying options for consideration. Proven ability to identify potential benefits, and available options for consideration.
Stakeholder Management
Experience of proactively engaging and managing a broad range of stakeholders. Understands the divergences in attitudes and cultures of a range of stakeholders and finds a balance between building rapport and producing key deliverables
Requirements Definition & Management
Experience of defining and managing the business goals and scope for small-scale changes and assisting in larger scale scoping exercises and preparing accurate and detailed specification of business requirements to a level that enables the effective delivery of agreed changes.
Proven ability within the scope of the role of business process mapping and managing related documentation.
Assurance of Supplier Assurance
Experience of working with suppliers and other stakeholders to ensure supplier solutions are fit for purpose and deliver against agreed requirements.
Influencing and persuasion
Ability to positively influence and persuade others to take a specific course of action by influencing and building consensus across diverse stakeholders on project delivery.
Negotiation
Ability to negotiate successfully with others to gain mutually beneficial results by presenting interests in ways that foster the understanding and resolution of problems.
Ability to seek to understand others interests yet question and counter others proposals without damaging relationships. Strong experience of using various approaches to address needs or resolve whilst balancing win/win solutions or mutually agreeable trade-offs.
Process Improvement
Relevant experience of analysing and documenting business processes.
Experience of continually encouraging and identifying, analysing, and assessing alternative and improved approaches that offer clear benefits to perform business activities including the potential for automation and benefits of a new approach and, where appropriate leading implementation.
Experience of communicating the value of such change and overcoming resistance to change.
Person Specification
Qualifications
Essential
- IT related degree or an equivalent qualification
Desirable
- Recognised qualification in management/business
- Evidence of continuing professional and personal development
Experience
Essential
- Significant demonstrable experience of business analysis and requirements definition of new systems and/or services to health organisations
- A strong background in liaising with a wide range of stakeholders to drive out system requirements
Desirable
- Digital (IT) operational experience and knowledge.
- Experience of NHS
- Understanding of Procurement
- Understanding of the NHS and Informatics within the NHS.
- Knowledge and experience of IT software delivery.
Skill, Knowledge and Competencies
Essential
- Planning, monitoring, and influencing skills
- Analytical, problem solving and facilitation skills
- Proven written and verbal communication and interpersonal skills to people at all levels within the organisation
- Able to extract, interpret, manipulate, and present information in a meaningful way
- Experience and technical understanding of the theory relating to collation and articulation of requirements information from a variety of sources, e.g., via interviews, workshop, and published material.
- Able to demonstrate effective presentation skills
Desirable
- Proficient in the use of digital systems, and can develop processes to maximum benefits to stakeholders
- Ability to proactively contribute to business cases, providing an effective and professional input
- Understanding and knowledge of technical architectures and messaging standards
- Experience implementing ITIL Practices within services.
- Knowledge of hospital services and how services interlink
- Knowledge of system integration interfaces and the principles of data exchange between systems
Specific Job Requirements
Essential
- The job is partly desk-based requiring the regular use of a VDU/PC and telephone but involves frequent visit to other departments, attendance at meetings etc., including occasional travel outside Manchester.
- This may involve regular walking around the hospital site.
- The job involves the ability to concentrate for long, prolonged, periods of time - reviewing and interpreting documents and reports, analysing information and ensuring collaboration with a variety of people
- Able to respond to interruptions due to issues that require immediate attention
- The requirements to meet tight deadlines and targets may from time to time, impose some emotional stress on the post-holder and/or on other people, both inside and outside the Trust, with whom the post-holder works with.
Desirable
- Enthusiasm, determination, motivated and positive.
- Confident approach, hardworking, committed, and dependable.
- Open, honest, and fair
- Treat colleagues with dignity and respect
- Maintain confidentiality relating to patient data and sensitive information relating to the business of the Trust
- Ability to work flexibly to meet key deadlines
Other
Essential
- Enthusiasm, determination, motivated and positive.
- Confident approach, hardworking, committed, and dependable.
- Open, honest, and fair
- Treat colleagues with dignity and respect
- Maintain confidentiality relating to patient data and sensitive information relating to the business of the Trust
- Ability to work flexibly to meet key deadlines
Person Specification
Qualifications
Essential
- IT related degree or an equivalent qualification
Desirable
- Recognised qualification in management/business
- Evidence of continuing professional and personal development
Experience
Essential
- Significant demonstrable experience of business analysis and requirements definition of new systems and/or services to health organisations
- A strong background in liaising with a wide range of stakeholders to drive out system requirements
Desirable
- Digital (IT) operational experience and knowledge.
- Experience of NHS
- Understanding of Procurement
- Understanding of the NHS and Informatics within the NHS.
- Knowledge and experience of IT software delivery.
Skill, Knowledge and Competencies
Essential
- Planning, monitoring, and influencing skills
- Analytical, problem solving and facilitation skills
- Proven written and verbal communication and interpersonal skills to people at all levels within the organisation
- Able to extract, interpret, manipulate, and present information in a meaningful way
- Experience and technical understanding of the theory relating to collation and articulation of requirements information from a variety of sources, e.g., via interviews, workshop, and published material.
- Able to demonstrate effective presentation skills
Desirable
- Proficient in the use of digital systems, and can develop processes to maximum benefits to stakeholders
- Ability to proactively contribute to business cases, providing an effective and professional input
- Understanding and knowledge of technical architectures and messaging standards
- Experience implementing ITIL Practices within services.
- Knowledge of hospital services and how services interlink
- Knowledge of system integration interfaces and the principles of data exchange between systems
Specific Job Requirements
Essential
- The job is partly desk-based requiring the regular use of a VDU/PC and telephone but involves frequent visit to other departments, attendance at meetings etc., including occasional travel outside Manchester.
- This may involve regular walking around the hospital site.
- The job involves the ability to concentrate for long, prolonged, periods of time - reviewing and interpreting documents and reports, analysing information and ensuring collaboration with a variety of people
- Able to respond to interruptions due to issues that require immediate attention
- The requirements to meet tight deadlines and targets may from time to time, impose some emotional stress on the post-holder and/or on other people, both inside and outside the Trust, with whom the post-holder works with.
Desirable
- Enthusiasm, determination, motivated and positive.
- Confident approach, hardworking, committed, and dependable.
- Open, honest, and fair
- Treat colleagues with dignity and respect
- Maintain confidentiality relating to patient data and sensitive information relating to the business of the Trust
- Ability to work flexibly to meet key deadlines
Other
Essential
- Enthusiasm, determination, motivated and positive.
- Confident approach, hardworking, committed, and dependable.
- Open, honest, and fair
- Treat colleagues with dignity and respect
- Maintain confidentiality relating to patient data and sensitive information relating to the business of the Trust
- Ability to work flexibly to meet key deadlines
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
