Car Park Attendant

Job description

Job responsibilities

DUTIES AND RESPONSIBILITIES

1. Provide a professional, courteous, efficient, and polite service to patients, visitors, staff, and contractors
2. To provide patients and patient visitors with any assistance where necessary as the first point of contact including providing directions and taking patients to departments wards as required
3. To assist patients with use of wheelchairs where necessary, taking patients to main site if required
4. Maintain the car parks in a clean, safe, and tidy state, clearing leaves, gritting in adverse weather, and emptying bins as required
5. To ensure that all the patient, patient visitor entrances to the hospital are clean and tidy
6. Remove waste from bins as required daily and participate in litter picking as required
7. To ensure that there are adequate numbers of wheelchairs available at the three main trust patient entrances (Oak Rd, Palatine Rd and OPD receptions)
8. To ensure that all external use wheelchairs are cleaned daily
9. Monitor car park usage and escalate car park issues as required
10. To ensure that staff do not park on patient / visitor car parks
11. To ensure that patients / visitors do not park on the staff car park
12. To report any faults or problems with the car park or the car park equipment following first line maintenance fault finding
13. To carry out basic first line maintenance on all car parking equipment, including replenishment of car park ticket machines
14. To reserve parking spaces when required
15. To ensure that contractors do not park on site
16. Assist with the implementation of any car parking initiatives
17. To assist security with the collection of cash from the car park machines
18. Carry out car park, cycle rack usage surveys as required
19. Ensure that uniform and PPE issued by the trust is worn in a smart manner at all times
20. Carry out all tasks according to risk assessments
21. To operate across all trust car park sites as per weekly rota
22. To ensure that patients / visitors do not smoke on trust estate and to challenge smokers who are smoking on site
23. To ensure that any training that is required is attended
24. To take part in trust PDR process
25. Use of handheld devices such as radios body worn video

Carry out any other duties as designated as reasonable by the Car Park Team Leader, Security Supervisor, Deputy Operational Services Manager, Operational Services Manager or Technical Manager for Soft facilities.

Person Specification

Qualifications

Essential

• Good literacy skills

Experience

Essential

• Working as a part of a team or as an individual
• Previous car park attendant experience
• Customer service skills

Desirable

• Working with the public
• Previous NHS experience

Skills

Essential

• Good interpersonal skills
• Good oral communication skills
• Moving and handling training

Desirable

• Security Training

Knowledge

Essential

• Must be willing to learn how to operate the equipment i.e. Walkie-talkies, car park management equipment (barriers / ticket machines), wheelchairs

Desirable

• To already know something about the hospital or working within the NHS or the car parking industry

VALUES

Essential

• Honest, polite, and helpful manor, and willing to go the extra mile within the job role

OTHER

Essential

• Must be fit and healthy
• Be prepared to work outdoors in all weather conditions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Christie NHS FT

Address

Car Park Team - E00238

Wilmslow Road

Manchester

M20 4BX

Employer's website

https://www.christie.nhs.uk/ (Opens in a new tab)