Job summary
The Macmillan Cancer Information and Support Manager will manage a specific Macmillan Information & Support Service (MCISS) on a day to day basis providing information and support to those affected by cancer. Additional to this contribute to The Christie's strategy on cancer information services and works in collaboration with the Patient Information Manager and with other information services personnel at all Christie sites. Work alongside host site and community services to ensure supportive and continuous care for patients and their families. Supervise and support on site Cancer care co-ordinators and the HNA / Frailty service.
The post holder must contribute to the efficient running of the service and work within The Christie NHS Foundation Trust policies and Health & Safety legislation.
Main duties of the job
Managerial Skills
To identify new initiatives to enhance service provision, ensuring standards are maintained and improved.
To participate in research, audit and service evaluation
To maintain close working relationships with local cancer centres, support groups and other support agencies.
Knowledge, training and experience
To identify own professional educational and training needs to include attendance on relevant study days.
To assist with the development of related educational programmes for staff and specific groups, as requested.
Personal Skills
Communicate sensitively and compassionately in highly emotive situations, utilising advanced communication skills
Ability to plan, manage and evaluate own workload
Liaises with the multi-disciplinary team to ensure that adequate information and support is available to patients
lead, co-ordinate, supervise and support on site Cancer care C0-ordinators and frailty programme
About us
The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
The Christie at Oldham opened in 2010 and is one of three satellites delivering radiotherapy across the network. The Macmillan information and Support centre is fully integrated within the radiotherapy department offering support for patients and their families. The centre has strong community links and provides a HNA service for all its patients.
Job description
Job responsibilities
DUTIES AND RESPONSIBILITIES
MANAGERIAL
- To manage, supervise and develop staff and volunteers working in the Macmillan Cancer Information and Support Centre (MCISC) ensuring adherence to the Macmillan Quality Standards of good practice outlined by Macmillan Cancer Supports Quality in Information and Support Services (MQUISS).
- To ensure the information used in the Cancer Information Centre is up-to-date, relevant and consistent with current best practice in cancer care and treatment.
- To co-ordinate, supervise and manage all supplementary services in operation from the MCISC
- To identify new initiatives to enhance service provision, ensuring standards are maintained and improved.
- To maintain effective communication networks, working relationships and attend meetings with other Macmillan and healthcare professionals to ensure that the services provided in the MCISC are integrated with and complementary to those of the Trust and other MCISCs nationally.
- To participate in research, audit and service evaluation
- To maintain close working relationships with local cancer centres, support groups and other support agencies.
- To actively promote the MCISC and encourage referrals.
- To organise and lead on regular steering group meetings to demonstrate service developments, service need, patient experience and feedback
- Evaluate, recommend and implement new initiatives in response to need and service user feedback
- Improve effectiveness and efficiency of the service in response to needs analysis and user feedback ensuring high quality standards.
- To produce annual reports.
- Undertake service needs analysis and produce service reviews as required.
- To operate within an equal opportunities ethos at all times and demonstrate a commitment to anti-discriminatory practices
- To organise own workload within the autonomous nature of the role.
- Demonstrate flexibility to manage unpredictable and fluctuating patterns of work which often require immediate response.
CLINICAL / OPERATIONAL
- To receive and answer direct queries about all aspects of cancer care (face-to-face, written, telephone and e-mail) liaising with other staff and seeking advice and signposting as appropriate in line with The Christie NHS Foundation Trust policies
- Exercise judgement in identification of service users needs and provided appropriate support and information tailored to the individual
- Communicate sensitively and compassionately in highly emotive situations, utilising advanced communication skills
- Provide both practical and emotional support and information to visitors, giving them the opportunity to acknowledge and express their concerns in a safe environment
- To maintain appropriate records and data for service evaluation as per trust policies and procedures. .
- To supervise and seek supervision to enable self-awareness, wellbeing and maintenance of good practice.
- To formulate or contribute to relevant trust policies and guidelines Collaborative working with multi-disciplinary professions to contribute the provision of patient information prescriptions
EDUCATIONAL
- To maintain own professional registration (if applicable?) and communication skills.
- To identify own professional educational and training needs to include attendance on relevant study days.
- To assist with the development of related educational programmes for staff and specific groups, as requested.
- To act as a specialist resource for the development and maintenance of patient information.
- To act as a specialist resource, providing knowledge and advice for staff within the primary and secondary health care settings.
- To provide education to the general public and health care professionals on the role and purpose of the MCISC.
Job description
Job responsibilities
DUTIES AND RESPONSIBILITIES
MANAGERIAL
- To manage, supervise and develop staff and volunteers working in the Macmillan Cancer Information and Support Centre (MCISC) ensuring adherence to the Macmillan Quality Standards of good practice outlined by Macmillan Cancer Supports Quality in Information and Support Services (MQUISS).
- To ensure the information used in the Cancer Information Centre is up-to-date, relevant and consistent with current best practice in cancer care and treatment.
- To co-ordinate, supervise and manage all supplementary services in operation from the MCISC
- To identify new initiatives to enhance service provision, ensuring standards are maintained and improved.
- To maintain effective communication networks, working relationships and attend meetings with other Macmillan and healthcare professionals to ensure that the services provided in the MCISC are integrated with and complementary to those of the Trust and other MCISCs nationally.
- To participate in research, audit and service evaluation
- To maintain close working relationships with local cancer centres, support groups and other support agencies.
- To actively promote the MCISC and encourage referrals.
- To organise and lead on regular steering group meetings to demonstrate service developments, service need, patient experience and feedback
- Evaluate, recommend and implement new initiatives in response to need and service user feedback
- Improve effectiveness and efficiency of the service in response to needs analysis and user feedback ensuring high quality standards.
- To produce annual reports.
- Undertake service needs analysis and produce service reviews as required.
- To operate within an equal opportunities ethos at all times and demonstrate a commitment to anti-discriminatory practices
- To organise own workload within the autonomous nature of the role.
- Demonstrate flexibility to manage unpredictable and fluctuating patterns of work which often require immediate response.
CLINICAL / OPERATIONAL
- To receive and answer direct queries about all aspects of cancer care (face-to-face, written, telephone and e-mail) liaising with other staff and seeking advice and signposting as appropriate in line with The Christie NHS Foundation Trust policies
- Exercise judgement in identification of service users needs and provided appropriate support and information tailored to the individual
- Communicate sensitively and compassionately in highly emotive situations, utilising advanced communication skills
- Provide both practical and emotional support and information to visitors, giving them the opportunity to acknowledge and express their concerns in a safe environment
- To maintain appropriate records and data for service evaluation as per trust policies and procedures. .
- To supervise and seek supervision to enable self-awareness, wellbeing and maintenance of good practice.
- To formulate or contribute to relevant trust policies and guidelines Collaborative working with multi-disciplinary professions to contribute the provision of patient information prescriptions
EDUCATIONAL
- To maintain own professional registration (if applicable?) and communication skills.
- To identify own professional educational and training needs to include attendance on relevant study days.
- To assist with the development of related educational programmes for staff and specific groups, as requested.
- To act as a specialist resource for the development and maintenance of patient information.
- To act as a specialist resource, providing knowledge and advice for staff within the primary and secondary health care settings.
- To provide education to the general public and health care professionals on the role and purpose of the MCISC.
Person Specification
Experience
Essential
- Extensive experience of a cancer care setting and/or working with people affected by cancer / life limiting illness.
- Experience within a senior nursing / AHP / social care post.
- Experience of managing staff and volunteers.
- Experience of collaborative working with a wide range of people and organisations.
- An understanding of voluntary organisations in cancer care.
- Experience of handling complex / emotive issues
- Experience in teaching
- Computer literate
- Research / Audit experience/skills
Desirable
- Work / experience in information support services
- People management
- Teaching qualification
Qualifications
Essential
- Degree/equivalent qualifications(or working towards) relating to health/social care or management related
- Registered Health or Social Care Professional or equivalent professional qualification, if applicable
- Evidence of relevant study or training appropriate to the role
Desirable
- Communication skills
- Leadership training
- ECDL qualification
Knowledge
Essential
- A detailed knowledge of cancer and the impact of those affected by cancer
- An understanding of the importance of evaluating information and support services.
- A commitment to maintaining good standards of practice.
- A good understanding of the integration of support services into cancer care.
Personal Skills
Essential
- Ability to plan, manage and evaluate own workload
- Excellent organisation skills
- Good written and excellent verbal communication skills.
- The ability to work resourcefully and independently.
- The ability to recognise own areas of development with regard to cancer knowledge and effectively improve this.
- Recognition of the importance of supervision and management support to enable good practice.
- Ability to provide education to a wide variety of groups in various environments.
Values
Essential
- Ability to demonstrate the organisational values and behaviours
Person Specification
Experience
Essential
- Extensive experience of a cancer care setting and/or working with people affected by cancer / life limiting illness.
- Experience within a senior nursing / AHP / social care post.
- Experience of managing staff and volunteers.
- Experience of collaborative working with a wide range of people and organisations.
- An understanding of voluntary organisations in cancer care.
- Experience of handling complex / emotive issues
- Experience in teaching
- Computer literate
- Research / Audit experience/skills
Desirable
- Work / experience in information support services
- People management
- Teaching qualification
Qualifications
Essential
- Degree/equivalent qualifications(or working towards) relating to health/social care or management related
- Registered Health or Social Care Professional or equivalent professional qualification, if applicable
- Evidence of relevant study or training appropriate to the role
Desirable
- Communication skills
- Leadership training
- ECDL qualification
Knowledge
Essential
- A detailed knowledge of cancer and the impact of those affected by cancer
- An understanding of the importance of evaluating information and support services.
- A commitment to maintaining good standards of practice.
- A good understanding of the integration of support services into cancer care.
Personal Skills
Essential
- Ability to plan, manage and evaluate own workload
- Excellent organisation skills
- Good written and excellent verbal communication skills.
- The ability to work resourcefully and independently.
- The ability to recognise own areas of development with regard to cancer knowledge and effectively improve this.
- Recognition of the importance of supervision and management support to enable good practice.
- Ability to provide education to a wide variety of groups in various environments.
Values
Essential
- Ability to demonstrate the organisational values and behaviours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
