Job summary
The post holder will provide a comprehensive, quality and confidential administrative service to the Learning & Organisational Development team. The Learning & Development Co-ordinator will be expected to organise their workload and co-ordinate their activities in conjunction with and supervised by the Learning & OD Manager to ensure that an efficient service is provided. It is essential that the post holder can exercise initiative suitable for the role and is fully supportive of other colleagues within the team.
Main duties of the job
The role involves coordinating and organising in-house training, including compiling training needs, calendars, and promotional materials, and supporting the production of the annual training prospectus. It provides full administrative support for training events--managing bookings, preparing documentation, handling correspondence, maintaining records, and ensuring tasks are completed to high standards and deadlines. The role manages team diaries, training room bookings, and liaises with internal and external facilitators to ensure sessions are well-prepared.
It requires proficiency with electronic systems such as OLM and Microsoft Office for managing and retrieving information. Additional responsibilities include assisting with delivering learning sessions, handling information requests, preparing training data and statistics, supporting audits and evaluations, producing training materials, processing external study leave forms, monitoring stock levels, and coordinating invoices. The role also maintains effective working relationships across the Trust to support efficient service delivery.
About us
Mid Cheshire Hospitals NHS Foundation Trust provides comprehensive hospital and community services for East Cheshire (population 399K) and West Cheshire and Chester (population 357K). Our services include planned and unplanned/emergency care, cardiac and critical care, child health, maternity, and intermediate care across Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford.Through our community arm, Central Cheshire Integrated Care Partnership, we deliver extensive services in 26 medical centres and schools in collaboration with Cheshire and Wirral Partnership NHS FT and the South Cheshire and Vale Royal GP Alliance. With 500 beds and around 5,500 staff, we are one of the area's largest employers.
Since the formation of Integrated Care Systems in July 2022, the Trust has become a key partner in Cheshire East & Cheshire West and Chester and in two provider collaboratives, aligning our strategic goals with the Cheshire & Merseyside Integrated Care System.As part of the national New Hospital Programme, we're reimagining Leighton Hospital to create a new health and care neighbourhood, transforming healthcare delivery for a Healthier Future. Learn more on our Healthier Futures website.
At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest.
Job description
Job responsibilities
Role Duties & Responsibilities
1. 1. Co-ordination, organisation, and production of in-house training events by collating annual training needs analysis, training calendar and other learning and development promotional materials, where required and assist with the production of the annual training prospectus
- Provide comprehensive training administrative service, organising and making arrangements for events, typing and distribution of letters, documents and reports and recording written and electronic training information and filing, ensuring all information and documentation is produce to a high standard of performance and according to agreed timescales. This includes support to various projects, groups, and activities as and when required
- Assist with managing diary commitments of the team and the management of the Training room bookings both at Infinity House and onsite at Leighton.,
- Liaise with internal and external facilitators and providers, ensuring that all the required preparation is accurate and available and that the learning and organisational development team are briefed on any difficulties, problems, or issues
- Be conversant with the required electronic systems e.g., Oracle Learning Management (OLM), various Microsoft Office packages for all correspondence, recording, retrieval and maintenance of information, including obtaining information using the internet and intranet.
- Contribute to the delivery of learning sessions as appropriate
- Assist with the management of incoming and outgoing request for action/or information, including follow up and in accordance with agreed timescales
- Assist with the preparation, collation and provision of training data, information, and statistics to support the performance management of Learning and OD activity. By liaising with other staff and according to the needs of the Trust.
- Assist with audit activity and the presentation of results as necessary including managing systems fir recording the evaluation of learning, preparing questionnaires, and obtaining information on the effectiveness of Learning and OD activities through face to face and telephone interviews
- Assist with the production of documentation, handbooks, and any relevant information packs, ensuring accuracy, consistency, and completeness of information.
- Responsible for the collation of external study leave forms from the divisions
- Responsible for the monitoring of stock levels and ordering of stationery and supplies for department and training venues
- Responsible for the co-ordination and inputting of invoices onto the trusts system, following up POs and updating our internal team tracking spreadsheets
- Maintain constructive relationships with others, withing and across the Trust and externally to improve the effectiveness and efficiency of the service
Governance
1. Maintain systems and processes to establish and maintain effective communication, and confidentiality of information.
2. Assist with the maintenance of systems and processes to continually monitor standards e.g., benchmarking, audit and implement action plans to improve the quality of the service
3. Assist the Learning and OD Manager to ensure that lessons are learnt from issues arising from risk reports/complaints etc. and that they are promptly and positively addressed.
4. Contribute to the development and implementation of policies, procedures and guidelines relating to own service
5. Ensure compliance with Trust policies, procedures and guidelines taking action/alerting the Learning and OD team if practice appears to contravene policy or if concerned about any aspect of customer/patient care
Managerial / Leadership
1. Ensure a healthy, safe and secure working environment, ensuring compliance with legal and regulatory requirements, maintaining accurate documentation and reporting any concerns.
2. Act as a role model by demonstrating leadership and knowledge and by maintaining credibility within the rust and wider health care community and external agencies, ensuring a positive image of the trust is maintained
3. Assist with the implementation of local induction programmes for new members of the team
4. Support the team in the effective use of resources, e.g. staff budget premises, equipment, ordering of supplies and equipment
Education /Learning
1. Take responsibility for own learning and development by recognising and taking advantage of all opportunities to learn, including full participation in Motiv8 appraisal, supervision, learning opportunities, maintaining a professional/personal portfolio of learning.
2. Assist with systems and processes to ensure that learning needs are identified and met and that all learning is planned, implemented, evaluated and shared to change and improve services according to changing health care needs.
3. Support the Trusts commitment to developing a continuous improvement culture by making everyday improvements as part of your job using Improvement Matters, the Trusts single continuous improvement approach
4. Role model the behaviours of an improver displaying; curiosity, humility, compassion, reflective practice, open-mindedness to try new ideas, self-discipline
5. Take personal responsibility for the role you play in actively contributing to creating a culture which promotes learning as opposed to blame and supports colleagues to embrace change
6. Coach and enable others to innovate and make improvements happen in their area of work using Improvement Matters as the Trusts single improvement approach
Job description
Job responsibilities
Role Duties & Responsibilities
1. 1. Co-ordination, organisation, and production of in-house training events by collating annual training needs analysis, training calendar and other learning and development promotional materials, where required and assist with the production of the annual training prospectus
- Provide comprehensive training administrative service, organising and making arrangements for events, typing and distribution of letters, documents and reports and recording written and electronic training information and filing, ensuring all information and documentation is produce to a high standard of performance and according to agreed timescales. This includes support to various projects, groups, and activities as and when required
- Assist with managing diary commitments of the team and the management of the Training room bookings both at Infinity House and onsite at Leighton.,
- Liaise with internal and external facilitators and providers, ensuring that all the required preparation is accurate and available and that the learning and organisational development team are briefed on any difficulties, problems, or issues
- Be conversant with the required electronic systems e.g., Oracle Learning Management (OLM), various Microsoft Office packages for all correspondence, recording, retrieval and maintenance of information, including obtaining information using the internet and intranet.
- Contribute to the delivery of learning sessions as appropriate
- Assist with the management of incoming and outgoing request for action/or information, including follow up and in accordance with agreed timescales
- Assist with the preparation, collation and provision of training data, information, and statistics to support the performance management of Learning and OD activity. By liaising with other staff and according to the needs of the Trust.
- Assist with audit activity and the presentation of results as necessary including managing systems fir recording the evaluation of learning, preparing questionnaires, and obtaining information on the effectiveness of Learning and OD activities through face to face and telephone interviews
- Assist with the production of documentation, handbooks, and any relevant information packs, ensuring accuracy, consistency, and completeness of information.
- Responsible for the collation of external study leave forms from the divisions
- Responsible for the monitoring of stock levels and ordering of stationery and supplies for department and training venues
- Responsible for the co-ordination and inputting of invoices onto the trusts system, following up POs and updating our internal team tracking spreadsheets
- Maintain constructive relationships with others, withing and across the Trust and externally to improve the effectiveness and efficiency of the service
Governance
1. Maintain systems and processes to establish and maintain effective communication, and confidentiality of information.
2. Assist with the maintenance of systems and processes to continually monitor standards e.g., benchmarking, audit and implement action plans to improve the quality of the service
3. Assist the Learning and OD Manager to ensure that lessons are learnt from issues arising from risk reports/complaints etc. and that they are promptly and positively addressed.
4. Contribute to the development and implementation of policies, procedures and guidelines relating to own service
5. Ensure compliance with Trust policies, procedures and guidelines taking action/alerting the Learning and OD team if practice appears to contravene policy or if concerned about any aspect of customer/patient care
Managerial / Leadership
1. Ensure a healthy, safe and secure working environment, ensuring compliance with legal and regulatory requirements, maintaining accurate documentation and reporting any concerns.
2. Act as a role model by demonstrating leadership and knowledge and by maintaining credibility within the rust and wider health care community and external agencies, ensuring a positive image of the trust is maintained
3. Assist with the implementation of local induction programmes for new members of the team
4. Support the team in the effective use of resources, e.g. staff budget premises, equipment, ordering of supplies and equipment
Education /Learning
1. Take responsibility for own learning and development by recognising and taking advantage of all opportunities to learn, including full participation in Motiv8 appraisal, supervision, learning opportunities, maintaining a professional/personal portfolio of learning.
2. Assist with systems and processes to ensure that learning needs are identified and met and that all learning is planned, implemented, evaluated and shared to change and improve services according to changing health care needs.
3. Support the Trusts commitment to developing a continuous improvement culture by making everyday improvements as part of your job using Improvement Matters, the Trusts single continuous improvement approach
4. Role model the behaviours of an improver displaying; curiosity, humility, compassion, reflective practice, open-mindedness to try new ideas, self-discipline
5. Take personal responsibility for the role you play in actively contributing to creating a culture which promotes learning as opposed to blame and supports colleagues to embrace change
6. Coach and enable others to innovate and make improvements happen in their area of work using Improvement Matters as the Trusts single improvement approach
Person Specification
Qualifications
Essential
- Computer skills, ECDL or equivalent, Microsoft Office
- Electronic Staff Record (ESR)/Oracle Learning Management (OLM) experience
Desirable
- Advanced ECDL modules or equivalent
Skills
Essential
- Highly effective communication skills, both written and verbal
- Effective customer service skills
- Ability to identify problems and develop creative solutions and liaising with other staff and the team
- IT skills to be able to develop and maintain databases, training materials and presentations.
- Good interpersonal & organisational skills
Desirable
Knowledge
Essential
- Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines
Desirable
- Current professional and NHS issues
Person Specification
Qualifications
Essential
- Computer skills, ECDL or equivalent, Microsoft Office
- Electronic Staff Record (ESR)/Oracle Learning Management (OLM) experience
Desirable
- Advanced ECDL modules or equivalent
Skills
Essential
- Highly effective communication skills, both written and verbal
- Effective customer service skills
- Ability to identify problems and develop creative solutions and liaising with other staff and the team
- IT skills to be able to develop and maintain databases, training materials and presentations.
- Good interpersonal & organisational skills
Desirable
Knowledge
Essential
- Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines
Desirable
- Current professional and NHS issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
