Job summary
An exciting Opportunity has arisen for a Clerical Administrator post in the Outpatients department, Victoria Infirmary, Northwich. We are looking or an enthusiastic and motivated team player who has excellent communication skills and has experience of working in a similar role.
We will need the successful candidate to be able to start as soon as possible, after meeting all the requirements of the Trust's recruitment process.
Main duties of the job
To provide a comprehensive administration and clerical service to the Division. A key requirement of the post is to maintain the preparation and flow of patient data/information, hard copy or electronic, ensuring that all data/information is maintained to the agreed quality standard and available at the right time and place. The post holder will be expected to maintain an efficient and professional service.
- Accurate data inputting / good typing speeds
- Answering the telephone, taking messages as necessary
- Greeting of patients and visitors to the Hospital
- Excellent customer service skills
- Diplomacy (dealing with difficult and distressing patients/visitors)
- Supporting other team members
- Having general IT competency and confidence
- You must be flexible in your working pattern as the Clerical Officer/Receptionist role requires cover with the working days being mainly Monday to Friday, however, occasional out of hours or weekend working may be required.
If you are self-motivated, assertive, reliable, flexible and would like to join our team, we would welcome your application.
About us
Mid Cheshire Hospitals NHS Foundation Trust provides comprehensive hospital and community services for East Cheshire (population 399K) and West Cheshire and Chester (population 357K). Our services include planned and unplanned/emergency care, cardiac and critical care, child health, maternity, and intermediate care across Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford.Through our community arm, Central Cheshire Integrated Care Partnership, we deliver extensive services in 26 medical centres and schools in collaboration with Cheshire and Wirral Partnership NHS FT and the South Cheshire and Vale Royal GP Alliance. With 500 beds and around 5,500 staff, we are one of the area's largest employers.
Since the formation of Integrated Care Systems in July 2022, the Trust has become a key partner in Cheshire East & Cheshire West and Chester and in two provider collaboratives, aligning our strategic goals with the Cheshire & Merseyside Integrated Care System.As part of the national New Hospital Programme, we're reimagining Leighton Hospital to create a new health and care neighbourhood, transforming healthcare delivery for a Healthier Future. Learn more on our Healthier Futures website.
At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest.
Job description
Job responsibilities
Job Description - Some of the Key elements of the Job Role:
- Provide an efficient reception service, greeting patients, public and all visitors as they arrive, dealing with enquiries promptly, taking action as necessary and directing patients/relatives/carers accordingly.
- Provide a comprehensive clerical service to the Divisions, undertaking all relevant work-related tasks including retrieval, preparation and filing of patient information/data, correspondence, photocopying, faxing and emailing, distributing reports and letters according to the requirements of the service, where appropriate.
- Maintain systems and process to ensure that patient information/data is available at the right time, that they are in the right place, and that they are complete and accurate according to the agreed quality standard.
- Update patient information/data when patients have been seen, according to the agreed quality standard, locate and retrieve supplementary documentation for patient information/data as required, filing diagnostic reports and essential documents in the appropriate place.
- Be able to use the required electronic systems for correspondence, clinic management, as and when required.
- Maintain constructive relationships with others, within and across Divisions and externally in order to improve the effectiveness and efficiency of services to patients.
- Other Ad-hoc duties relevant to the job role and band.
Personal Specification - Some of the essential requirements of the Job Role
- Good general education.
- Dealing directly with the public.
- Proficient in computer skills, ECDL or equivalent,
- Microsoft Office
- Previous office experience
- Importance of equality, diversity and rights Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines.
- Good attendance
- Demonstrate verbal and written communication skills,
- Effective customer service skills
- Ability to work as part of a team,
- Methodical, numerate
- Good interpersonal skills
Job description
Job responsibilities
Job Description - Some of the Key elements of the Job Role:
- Provide an efficient reception service, greeting patients, public and all visitors as they arrive, dealing with enquiries promptly, taking action as necessary and directing patients/relatives/carers accordingly.
- Provide a comprehensive clerical service to the Divisions, undertaking all relevant work-related tasks including retrieval, preparation and filing of patient information/data, correspondence, photocopying, faxing and emailing, distributing reports and letters according to the requirements of the service, where appropriate.
- Maintain systems and process to ensure that patient information/data is available at the right time, that they are in the right place, and that they are complete and accurate according to the agreed quality standard.
- Update patient information/data when patients have been seen, according to the agreed quality standard, locate and retrieve supplementary documentation for patient information/data as required, filing diagnostic reports and essential documents in the appropriate place.
- Be able to use the required electronic systems for correspondence, clinic management, as and when required.
- Maintain constructive relationships with others, within and across Divisions and externally in order to improve the effectiveness and efficiency of services to patients.
- Other Ad-hoc duties relevant to the job role and band.
Personal Specification - Some of the essential requirements of the Job Role
- Good general education.
- Dealing directly with the public.
- Proficient in computer skills, ECDL or equivalent,
- Microsoft Office
- Previous office experience
- Importance of equality, diversity and rights Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines.
- Good attendance
- Demonstrate verbal and written communication skills,
- Effective customer service skills
- Ability to work as part of a team,
- Methodical, numerate
- Good interpersonal skills
Person Specification
Experience
Essential
- Experience in a similar environment
Skills
Essential
- Proven customer service/ patient care experience
- Excellent time management skills
Desirable
Qualifications
Essential
- Knowledge of Microsoft computer systems
Desirable
- GCSE or equivalent in Maths and English
Person Specification
Experience
Essential
- Experience in a similar environment
Skills
Essential
- Proven customer service/ patient care experience
- Excellent time management skills
Desirable
Qualifications
Essential
- Knowledge of Microsoft computer systems
Desirable
- GCSE or equivalent in Maths and English
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Mid Cheshire Hospitals NHS Foundation Trust
Address
VIN Outpatient Department, Victoria Infirmary
Winnington Lane
Northwich
CW8 1AW
Employer's website
https://www.mcht.nhs.uk/ (Opens in a new tab)
