Radiology Clerical Officer

Job description

Job responsibilities

Reception & Clerical Support

Provide a comprehensive reception, telephonist, and clerical service to the Radiology Department.

Welcome and receive patients, relatives, carers, and visitors, ensuring a professional and supportive environment.

Maintain the preparation and flow of patient data/information, ensuring accuracy and availability at the right time and place.

Call Centre & Appointment Coordination

Answer incoming calls via the Radiology Call Centre and make outbound calls as required.

Assist with scheduling X-ray appointments and other administrative tasks to support the efficient running of the X-ray service.

Contact patients with appointment details, reminders, pre-scan instructions, and short-notice cancellations.

Image Transfer & Data Management

On a rotational basis, manage the electronic transfer of images to other NHS hospitals.

Burn imaging CDs and ensure secure handling of patient imaging data.

Retrieve referrals via the Meditech order-comms system and maintain accurate patient records using IT systems.

Communication & Liaison

Handle enquiries from wards, departments, GPs, other hospitals, and the public.

Ensure effective communication across all staff grades and departments.

Maintain confidentiality of patient and departmental information at all times.

Governance & Quality

Support service quality monitoring through benchmarking and audits.

Assist in implementing action plans arising from risk reports and complaints.

Ensure compliance with Trust policies, procedures, and guidelines, escalating concerns where necessary.

Leadership & Professionalism

Act as a role model by demonstrating leadership, expertise, and professionalism.

Maintain credibility within the department, wider healthcare community, and external agencies to promote a positive image of the Trust.

Operational Support

Assist in the effective use of departmental resources including staff, budget, premises, equipment, and supplies.

Organise own workload to maintain an efficient and professional service.

Support the induction and training of new staff members.

Health, Safety & Compliance

Maintain a safe, healthy, and secure working environment.

Ensure compliance with legal and regulatory requirements.

Keep accurate documentation and report any concerns or hazards promptly.

Person Specification

Qualifications

Essential

• GCSE Maths & English Qualification (3)
• Demonstrable working experience (equivalent to NVQIII or above) (1)
• Demonstrable MS Office Skills (2)
• IT confidence / competency (3)

Desirable

• Knowledge of CRIS System (2)
• Experience working in a call centre environment (2)

Specific Job Requirements

Essential

• Experience of working in a pressurised & reactive environment (3)
• Ability to empathise with people, showing understanding for patients and relatives needs (3)
• Ability to solve problems & make decisions under pressure (3)
• Experience of working with the public/Customer service experience (3)

Desirable

• Call centre/busy phone lines experience (2)

Skills, Knowledge & Competencies

Essential

• General communication & interpersonal skills (3)
• Communicate and interact with a multidisciplinary team (3)
• Problem solve and adapt to change (3)
• Work independently and prioritise own workload (3)
• Methodical / logical thinker (3)

Desirable

• Working knowledge of Data Protection Act (3)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Mid Cheshire Hospitals NHS Foundation Trust

Address

Mid Cheshire Hospitals

Covering both Leighton and Northwich Victoria Infirmary sites

Crewe/Northwich

CW1 4QJ

Employer's website

https://www.mcht.nhs.uk/ (Opens in a new tab)