Support Manager

Mid Cheshire Hospitals NHS Foundation Trust

Information:

This job is now closed

Job summary

We are seeking to appoint a committed, friendly, and helpful individual who has the right values and behaviours to be a part of our Cancer Services Team at Mid Cheshire.

You will line manage and provide senior support to the Cancer Pathway and Fast-Track Team, leading the team in a manner that encourages striving for excellence, developing and embedding ways of working within services that deliver robust and efficient processes and comply with standard operating procedures. You will also respond to daily problems and ensure issues are swiftly resolved and implement longer term solutions to issues raised.

You'll be part of a passionate team working within Cancer Services providing operational support. You must be able to communicate and work with staff internally and externally at all levels. In this role, we'll support your personal and professional development giving you access to trust wide learning and development programmes.

The post holder is expected to have knowledge and experience of cancer pathways with experience of driving performance and service improvements within the acute hospital setting.

Main duties of the job

A Support Manager who has the responsibility to lead and manage the Cancer MDT Coordinators / Administrative Team and support the Cancer Services Manager in effectively managing and coordinating the staff planner and daily workload within Cancer Services including validation and proactive breach analysis of cancer pathways. Key responsibilities include the proactive management of available capacity using own initiative and knowledge to monitor key metrics and escalate issues impacting on cancer performance.

The post-holder will be required to work across a range of IT systems and to be able to undertake a broad range of administrative tasks. The post-holder will provide statistical reports and data summaries.

About us

Mid Cheshire Hospitals NHS Foundation Trust provides a full range of hospital and community services for people across East Cheshire (population 399K) and West Cheshire and Chester (population 357K). The Trust provides high quality planned and emergency care, cardiac, critical care,child health,maternity services and intermediate care at Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford.The Trust provides over 500 beds and employs over 5,100 members of staff. A comprehensive range of community services is provided across 26 medical centres and schools through our Central Cheshire Integrated Care Partnership.

We have played, and continue to play, a proactive role in the development of Integrated Care plans across Cheshire & Merseyside and our local Cheshire East and Cheshire West Place-based systems. We believe, and it is the cornerstone of our five-year Trust Strategy, there is the opportunity to progress innovative, responsive and effective care in the best setting for the patient, be it in the hospital or out in the community.

At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest.

We welcome all applicants and assess all job applications based on knowledge, skills and experience needed for the post.

Date posted

13 March 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year N/A

Contract

Permanent

Working pattern

Full-time

Reference number

412-S&C-7039573

Job locations

Leighton Hospital

Middlewich Road

Crewe

CW1 4QJ


Job description

Job responsibilities

Monitor, proactively manage and escalate, with the support of the Cancer Service Manager / Deputy, where appropriate issues regarding performance against relevant NHS targets, including profiling activity to ensure target requirements are met.

Maintain the efficiency of the service by ensuring that plans are in place for adequate cover for Cancer MDTs and pathway management including arrangements for planned and unplanned absence, and that comprehensive, up to date standard operating procedures are in place to ensure that a consistent standard of service is maintained.

Support systems and processes to ensure services are effectively implemented and evaluated according to agreed policies, procedures, and guidelines.

To support systems and processes to continually monitor standards, e.g., benchmarking, audit, and prepare and implement action plans to improve quality of services.

Act as a role model by demonstrating leadership and expertise, and by maintaining credibility within the Division, the wider health care community and external agencies, ensuring a positive image of the Trust is maintained.

Develop and maintain systems and processes to ensure that work is appropriately prioritised and allocated, and that effective supervision is in place to support work delegated to staff.

Job description

Job responsibilities

Monitor, proactively manage and escalate, with the support of the Cancer Service Manager / Deputy, where appropriate issues regarding performance against relevant NHS targets, including profiling activity to ensure target requirements are met.

Maintain the efficiency of the service by ensuring that plans are in place for adequate cover for Cancer MDTs and pathway management including arrangements for planned and unplanned absence, and that comprehensive, up to date standard operating procedures are in place to ensure that a consistent standard of service is maintained.

Support systems and processes to ensure services are effectively implemented and evaluated according to agreed policies, procedures, and guidelines.

To support systems and processes to continually monitor standards, e.g., benchmarking, audit, and prepare and implement action plans to improve quality of services.

Act as a role model by demonstrating leadership and expertise, and by maintaining credibility within the Division, the wider health care community and external agencies, ensuring a positive image of the Trust is maintained.

Develop and maintain systems and processes to ensure that work is appropriately prioritised and allocated, and that effective supervision is in place to support work delegated to staff.

Person Specification

Knowledge

Essential

  • Knowledge of Cancer Pathways

Skills

Essential

  • People management

Skills

Essential

  • Ability to analyse data
Person Specification

Knowledge

Essential

  • Knowledge of Cancer Pathways

Skills

Essential

  • People management

Skills

Essential

  • Ability to analyse data

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Mid Cheshire Hospitals NHS Foundation Trust

Address

Leighton Hospital

Middlewich Road

Crewe

CW1 4QJ


Employer's website

https://www.mcht.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Mid Cheshire Hospitals NHS Foundation Trust

Address

Leighton Hospital

Middlewich Road

Crewe

CW1 4QJ


Employer's website

https://www.mcht.nhs.uk/ (Opens in a new tab)


For questions about the job, contact:

Deputy Cancer Manager

Zena Lane

Zena.Lane@mcht.nhs.uk

01270273609

Date posted

13 March 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year N/A

Contract

Permanent

Working pattern

Full-time

Reference number

412-S&C-7039573

Job locations

Leighton Hospital

Middlewich Road

Crewe

CW1 4QJ


Supporting documents

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