Mid Cheshire Hospitals NHS Foundation Trust

Personal Assistant- PA - Gastroenterology

This job is now closed

Job summary

The post holder will provide a comprehensive, quality, confidential secretarial service to Consultant staff and their medical teams, or to clinical professional teams as appropriate. A key requirement of the job is to organise the workload with the Consultants/clinical teams and co-ordinate their activities to ensure that an efficient service is provided. The post holder will be expected to monitor and assess workload amongst the team, including being able to identify and step-in to fill gaps, to ensure continuity of services. It is essential that the post holder is able to exercise initiative suitable to the role and is fully supportive to other colleagues in the administrative team.

Main duties of the job

Supervision of admin staff, delegating tasks to efficiently deliver our service in response to the daily workload.

Dealing with telephone enquiries from both external and internal colleagues.

Dealing with patient queries.

Minute taking / typing up minutes.

About us

Mid Cheshire Hospitals NHS Foundation Trust provides a full range of hospital and community services for people across East Cheshire (population 399K) and West Cheshire and Chester (population 357K). The Trust provides high quality planned and emergency care, cardiac, critical care, child health, maternity services and intermediate care at Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford.

The Trust provides over 500 beds and employs over 5,100 members of staff. A comprehensive range of community services is provided across 26 medical centres and schools through our Central Cheshire Integrated Care Partnership.

We have played, and continue to play, a proactive role in the development of Integrated Care plans across Cheshire & Merseyside and our local Cheshire East and Cheshire West Place-based systems. We believe, and it is the cornerstone of our five-year Trust Strategy, there is the opportunity to progress innovative, responsive and effective care in the best setting for the patient, be it in the hospital or out in the community.

At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest.

Date posted

12 March 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year pa pro rata

Contract

Fixed term

Duration

18 months

Working pattern

Full-time

Reference number

412-MED-7011788

Job locations

Leighton Hospital

Middlewich Road

Crewe

CW1 4QJ

Job description

Job responsibilities

Provide a comprehensive secretarial service, organising and making arrangements, typing and distribution of documents and reports, recording information and filing, ensuring that all information and documentation is produced to expected standards of performance, and according to agreed timescales.

Proactively manage diary commitments by liaising with others, internally and externally, ensuring that all the required preparation is accurate and available, and that all Consultants/others are briefed on any difficulties, problems or issues.

Build and maintain constructive relationships with others, within and across Divisions and externally in order to improve the effectiveness and efficiency of services to patients.

Exercise own judgement, based on acquired knowledge and experience, as to when to deal with queries personally and when to contact the Consultants or clinical professional, and with what degree of urgency, according to agreed guidelines.

Be fully conversant with all required electronic systems for correspondence, including specialist computer systems associated with the management of patients and/or health information, and being able to obtain information using the Intranet.

Represent the Division at meetings, both as a participant, and/or to produce minutes, document notes and action plans, distributing information as required.

Prioritise work, and take appropriate steps to manage incoming and outgoing requests for action and/or information, including follow up, according to agreed timescales.

Prioritise and take appropriate action concerning clinical investigations and other appropriate matters within guidelines agreed by the Consultants or clinical professionals.

Provide information to patients/relatives and carers where appropriate, including agreed information on waiting lists, tests and referrals, according to agreed guidelines, where appropriate.

Participate in the co-ordination, organisation and production of duty rotas, including on-call duty rotas, where appropriate.

Prepare and produce documentation, handbooks, and any relevant information packs, by liaising with others to ensure accuracy, consistency and completeness of information.

Support the Consultants/clinical professionals in audit activity as necessary including managing databases, obtaining information and preparing questionnaires and in the presentation of the results.

Support the Consultants/clinical professionals in any other role they undertake within the Trust, Deanery, Royal Colleges or voluntary organisations.