Job summary
To provide a comprehensive administration and clerical service to the department. A key requirement of the post is to welcome and receive patients/relatives/carers and other visitors into the workplace and maintain the preparation and flow of patient data/information, hardcopy or electronic, ensuring that all data/information is maintained to the agreed quality standard. The post holder will be expected to organise their own workload in order to maintain an efficient and professional service.
Main duties of the job
To provide a comprehensive administration and clerical service to the reception team at Victoria Infirmary, based at the reception desk of our new Cheshire & Merseyside Surgical Centre rotating as part of the reception rota to the hospital's Main Reception desk as well as Verdin House reception. A key requirement of the post is to welcome and receive patients/relatives/carers and other visitors into the hospital and maintain the preparation and flow of patient data/information, hard copy or electronic, ensuring that all data/information is maintained to the agreed quality standard. The post holder will be expected to organise their own workload in order to maintain an efficient and professional service.
About us
Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond.
The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.
We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.
The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.
During the Coronavirus pandemic, the Trust was recognised nationally for its 'Be Safe Be EquiPPEd' campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.
The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives.
At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.
Job description
Job responsibilities
- Provide an efficient reception service, greeting and booking in patients efficiently, dealing with the general public and helping and assisting visitors as they arrive on site; dealing with enquiries promptly, taking action as necessary and directing patients/relatives carers accordingly.
- Provide a comprehensive clerical service to the department, undertaking all relevant work-related tasks including retrieval, preparation and filing of patient information/data, arranging patient transport, booking in patients, dealing with appropriate correspondence, photocopying, emailing, distributing reports and letters according to the requirements of the service, where appropriate.
- Maintain systems and processes to ensure that patient information/data is available at the right time, that they are in the right place, and that they are complete and accurate according to the agreed quality standard.
- Update patient information/data when patients have been seen, according to the agreed quality standard, locate and retrieve supplementary documentation for patient information/data as required, filing reports and essential documents in the appropriate place.
- Be able to use the required electronic systems for correspondence, clinic management and the retrieval of information as and when required.
- Maintain professional and constructive relationships with others, within and across Divisions and externally in order to improve the effectiveness and efficiency of services to patients as well as working within an established team of receptionists.
- Support patient screening processes in line with IPC guidance.
Job description
Job responsibilities
- Provide an efficient reception service, greeting and booking in patients efficiently, dealing with the general public and helping and assisting visitors as they arrive on site; dealing with enquiries promptly, taking action as necessary and directing patients/relatives carers accordingly.
- Provide a comprehensive clerical service to the department, undertaking all relevant work-related tasks including retrieval, preparation and filing of patient information/data, arranging patient transport, booking in patients, dealing with appropriate correspondence, photocopying, emailing, distributing reports and letters according to the requirements of the service, where appropriate.
- Maintain systems and processes to ensure that patient information/data is available at the right time, that they are in the right place, and that they are complete and accurate according to the agreed quality standard.
- Update patient information/data when patients have been seen, according to the agreed quality standard, locate and retrieve supplementary documentation for patient information/data as required, filing reports and essential documents in the appropriate place.
- Be able to use the required electronic systems for correspondence, clinic management and the retrieval of information as and when required.
- Maintain professional and constructive relationships with others, within and across Divisions and externally in order to improve the effectiveness and efficiency of services to patients as well as working within an established team of receptionists.
- Support patient screening processes in line with IPC guidance.
Person Specification
Qualifications
Essential
- Computer skills- ECDL or equivalent
Experience / Knowledge
Essential
- Previous office experience
- Importance of equality, diversity and rights
- Experience of dealing directly with the public
- Awareness of the need for confidentiality in accordance with the Date Protection Act and national/local guidelines
Skills
Essential
- Effective customer service skills
- Ability to work as part of a team
- Good interpersonal skills
Person Specification
Qualifications
Essential
- Computer skills- ECDL or equivalent
Experience / Knowledge
Essential
- Previous office experience
- Importance of equality, diversity and rights
- Experience of dealing directly with the public
- Awareness of the need for confidentiality in accordance with the Date Protection Act and national/local guidelines
Skills
Essential
- Effective customer service skills
- Ability to work as part of a team
- Good interpersonal skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
