Job summary
This role sits in the the Templates team within Medical Records, reporting directly to the Directory of Services Administrators.
The Clinic Template Coordinator is responsible for working in partnership with the clinical teams to build and maintain Outpatient clinic templates on the Trusts Patient Administration System. This is achieved by liaising with Clinicians, service management teams and other relevant members of staff across the Trust building a positive network supporting the maintenance and enhancement of the clinic templates. These clinic templates allow for outpatient hospital appointments to be managed by the booking teams. This role supports in ensuring that patients are directed to the right clinic and seen by the most appropriate Clinician.
The role also includes creating and amending outpatient appointment letters and associating these to the relevant clinic templates.
Main duties of the job
The successful applicant will be expected to act in a professional manner, adhering to strict information governance guidance and always ensure patient confidentiality. The department are continuously looking to improve the service offered and all members of the team are encouraged to suggest new ideas and ways of working.
There may be times when the successful applicant may be required to work flexibly within the department dependent upon business need and patient demand. Flexibility is expected with regards to working hours to support the service.
About us
Mid Cheshire Hospitals NHS Foundation Trust provides a full range of hospital and community services for people across East Cheshire (population 399K) and West Cheshire and Chester (population 357K). The Trust provides high quality planned and emergency care, cardiac, critical care,child health,maternity services and intermediate care at Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford.The Trust provides over 500 beds and employs over 5,100 members of staff. A comprehensive range of community services is provided across 26 medical centres and schools through our Central Cheshire Integrated Care Partnership.
We have played, and continue to play, a proactive role in the development of Integrated Care plans across Cheshire & Merseyside and our local Cheshire East and Cheshire West Place-based systems. We believe, and it is the cornerstone of our five-year Trust Strategy, there is the opportunity to progress innovative, responsive and effective care in the best setting for the patient, be it in the hospital or out in the community.
At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest.
We welcome all applicants and assess all job applications based on knowledge, skills and experience needed for the post.
Job description
Job responsibilities
Create and amend templates (includes moving patients temporarily from PCS and ERS and confirming with speciality once complete)
Monitor and action template mailbox
On going review of templates
Record all actions of templates on Template Log
Liaise with services for template queries (via phone and mailbox)
In-doubt transactions
Validate template log
Opting clinics in and out of TRS
Creating and amending group codes
Please see job description.
Job description
Job responsibilities
Create and amend templates (includes moving patients temporarily from PCS and ERS and confirming with speciality once complete)
Monitor and action template mailbox
On going review of templates
Record all actions of templates on Template Log
Liaise with services for template queries (via phone and mailbox)
In-doubt transactions
Validate template log
Opting clinics in and out of TRS
Creating and amending group codes
Please see job description.
Person Specification
Qualifications/Knowledge
Essential
- GCSE's English and Maths Grade C or Above (2)
- Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines
- Previous office experience
Desirable
- Knowledge of Trust Systems, PCS, Somerset, E-Referral
Skills
Essential
- Ability to communicate well verbally and in writing
- Effective customer service skills
- Patient centered, adaptable, willing to change and suggest ideas for improvemen
- Ability to work as part of a team and under own supervision
- Ability to work under pressure in a methodical and logical manner
- Ability to solve problems & make decisions under pressure
Desirable
- Understand and manage waiting lists and PCS computer systems
- Supervisory/ Management skill
Experience
Essential
- Customer Service Training/experience
- Computer skills, ECDL or equivalent Microsoft Office
Person Specification
Qualifications/Knowledge
Essential
- GCSE's English and Maths Grade C or Above (2)
- Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines
- Previous office experience
Desirable
- Knowledge of Trust Systems, PCS, Somerset, E-Referral
Skills
Essential
- Ability to communicate well verbally and in writing
- Effective customer service skills
- Patient centered, adaptable, willing to change and suggest ideas for improvemen
- Ability to work as part of a team and under own supervision
- Ability to work under pressure in a methodical and logical manner
- Ability to solve problems & make decisions under pressure
Desirable
- Understand and manage waiting lists and PCS computer systems
- Supervisory/ Management skill
Experience
Essential
- Customer Service Training/experience
- Computer skills, ECDL or equivalent Microsoft Office
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
