Booking Officer, Waters Green Medical Centre
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Job summary
Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) is the organisation which manages Leighton Hospital, Crewe and Victoria Infirmary, Northwich, and as of 1st June 2021, the operational management of the dermatology department at Waters Green Medical Centre, Macclesfield.
An opportunity has arisen for someone to work as a Booking Officer for the Dermatology team based at Waters Green Medical Centre, Macclesfield.
The main part of the role is to ensure that dermatology appointments are booked in line with guidance and pathways, to manage the waiting list and input data onto the EMIS system. You will have telephone contact with patients regarding their appointments, so excellent customer service skills are required. You will be required to respond to email and telephone queries from staff and external organisations in a timely manner and prepare clinical documentation including the management of referrals for clinic appointments.
Main duties of the job
The main part of the role is to ensure that dermatology appointments are booked in line with guidance and pathways, to manage the waiting list and input data onto the EMIS system. You will have telephone contact with patients regarding their appointments, so excellent customer service skills are required. You will be required to respond to email and telephone queries from staff and external organisations in a timely manner and prepare clinical documentation including the management of referrals for clinic appointments.
About us
Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe andeffective healthcare to the people of Cheshire and beyond. The Trust, which managesLeighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst IntermediateCare Centre in Winsford, was established as an NHS Trust in April 1991 and became aFoundation Trust in April 2008.
We employ almost 5,000 members of staff, provide around 540 hospital beds, with arange of services including accident and emergency, maternity, outpatients, therapies,and children's health.
The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a uniquelocal health partnership that provides a range of community services for people acrossSouth Cheshire and Vale Royal.
During the Coronavirus pandemic, the Trust was recognised nationally for its 'Be Safe Be EquiPPEd' campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE. The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives. At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.
Details
Date posted
20 June 2024
Pay scheme
Agenda for change
Band
Band 2
Salary
£22,383 a year pa pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
412-DCSS-01536
Job locations
Waters Green Medical Centre
23 Sunderland Street
Macclesfield
SK11 6JL
Employer details
Employer name
Mid Cheshire Hospitals NHS Foundation Trust
Address
Waters Green Medical Centre
23 Sunderland Street
Macclesfield
SK11 6JL
Employer's website
https://www.mcht.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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