Job summary
36 hours per week
We are looking for an enthusiastic, motivated Operational Service Assistant to join our dynamic and forward thinking Winsford Care Community. As a Integrated Care Community, we are proud of the transformation work we have already achieved in order to establish the "Right Professional, Right Place, Right Time" approach.
Main duties of the job
The Operational Service Assistant will provide comprehensive, quality, confidential administrative support to the Specialist Services within the Winsford Care Community including managing calls, referrals and supporting the clinical staff. They will be expected to organise their own workload whilst being supported by the Care Community Co-Ordinator, ensuring that an efficient service is provided to the population of the CCICP's Care Communities. It is essential that the post holder is able to exercise initiative suitable to the role, and is fully supportive of other colleagues within the team.
About us
Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond. The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.
We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.
The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.
During the Coronavirus pandemic, the Trust was recognised nationally for its 'Be Safe Be EquiPPEd' campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE. The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives.
At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.
Job description
Job responsibilities
See attached job description for full details:
- To provide comprehensive administrative support to the Specialist Services within the Care Community Team including managing calls, referrals, and supporting the clinical staff to respond to the health needs of the population of the Care Community.
- To support the Care Community Co-ordinator to liaise with a range of internal and external services and teams regarding appointments and multi-disciplinary meetings.
- Exercise own judgement based on acquired knowledge and experience, as to when to deal with queries personally, and when to involve other team members in the Care Community Team and with what degree of urgency.
- Build and maintain constructive relationships with others, within the department and externally in order to improve the effectiveness and efficiency of services to patients and support signposting where appropriate of queries and referrals.
- Be conversant with all required electronic systems for correspondence, including specialist computer systems, and be able to obtain information from the Intranet/Internet, if requested to do so.
- Provide information to parents/carers where appropriate, according to agreed guidelines, where appropriate.
- Support Care Community Team with audits, reports and other activity measurement as necessary, including managing databases, obtaining information, and in the presentation of the results.
- To carry out other responsibilities / duties at the request of the senior / Line Manager, according to the job holders competency to do so.
Job description
Job responsibilities
See attached job description for full details:
- To provide comprehensive administrative support to the Specialist Services within the Care Community Team including managing calls, referrals, and supporting the clinical staff to respond to the health needs of the population of the Care Community.
- To support the Care Community Co-ordinator to liaise with a range of internal and external services and teams regarding appointments and multi-disciplinary meetings.
- Exercise own judgement based on acquired knowledge and experience, as to when to deal with queries personally, and when to involve other team members in the Care Community Team and with what degree of urgency.
- Build and maintain constructive relationships with others, within the department and externally in order to improve the effectiveness and efficiency of services to patients and support signposting where appropriate of queries and referrals.
- Be conversant with all required electronic systems for correspondence, including specialist computer systems, and be able to obtain information from the Intranet/Internet, if requested to do so.
- Provide information to parents/carers where appropriate, according to agreed guidelines, where appropriate.
- Support Care Community Team with audits, reports and other activity measurement as necessary, including managing databases, obtaining information, and in the presentation of the results.
- To carry out other responsibilities / duties at the request of the senior / Line Manager, according to the job holders competency to do so.
Person Specification
Qualifications
Essential
- 5 GCSE's grade C or equivalent. Must include English.
- Proficient in Microsoft applications including Outlook, Word, Excel and Power point.
- ECDL or equivalent
Desirable
- Knowledge of medical terminology
- Level 3 Business Admin or Team Leading Qualification
Experience
Essential
- Previous Administrative experience
- Knowledge of confidentiality in accordance with Data Protection Act and national/local guidelines
Desirable
- Understanding of health records/waiting lists
- Understanding of computer systems used by the department
skills and knowledge
Essential
- Excellent verbal and written communication skills
- Ability to prioritise own workload
- Good interpersonal skills
- Excellent time management and organisational skills
- Proactively manage change
Person Specification
Qualifications
Essential
- 5 GCSE's grade C or equivalent. Must include English.
- Proficient in Microsoft applications including Outlook, Word, Excel and Power point.
- ECDL or equivalent
Desirable
- Knowledge of medical terminology
- Level 3 Business Admin or Team Leading Qualification
Experience
Essential
- Previous Administrative experience
- Knowledge of confidentiality in accordance with Data Protection Act and national/local guidelines
Desirable
- Understanding of health records/waiting lists
- Understanding of computer systems used by the department
skills and knowledge
Essential
- Excellent verbal and written communication skills
- Ability to prioritise own workload
- Good interpersonal skills
- Excellent time management and organisational skills
- Proactively manage change
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
