Job summary
We are looking for an enthusiastic, motivated Customer Care Assistant to join our dynamic and forward thinking SMASH Care Community Team at Alsager Heath Centre.
Main duties of the job
As part of Integrated Care Community we are proud of the transformation work we have already achieved in order to establish the "Right Professional, Right Place, Right Time" approach.
The successful candidate will provide administration and clerical service to the Care Community.
A key requirement of the post is to welcome and receive patients/relatives/carers and other visitors into the workplace, and maintain the preparation and flow of patient data/information.
You will need to ensure that all data/information is maintained to the agreed quality standard and available at the right time and place.
You will also be expected to organise your own workload in order to maintain an efficient and professional service
About us
Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond. The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.
We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.
The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.
During the Coronavirus pandemic, the Trust was recognised nationally for its 'Be Safe Be EquiPPEd' campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE. The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives. At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.
Job description
Job responsibilities
JOB PURPOSETo provide a comprehensive administration and clerical service to the Care Community. A key requirement of thepost is to welcome and receive patients/relatives/carers and other visitors into the workplace, and maintain thepreparation and flow of patient data/information, ensuring that all data/information is maintained to the agreedquality standard and available at the right time and place. The post holder will also be expected to organise ownworkload in order to maintain an efficient and professional service.SERVICE DELIVERY1. Provide an efficient reception service, greeting patients, public and all visitors as they arrive, dealing withenquiries promptly, taking action as necessary and directing patients/relatives/carers accordingly,2. Provide administrative support to the Care Community as requested, according to the requirements of theservice, where appropriate.3. Maintain systems and process to ensure that patient information/data is recorded accurately according to theagreed quality standard,4. Be able to use the required electronic systems for correspondence, clinic management.5. Maintain constructive relationships with others, within and across Care Community Team and wider divisionsand externally in order to improve the effectiveness and efficiency of services to patients.6. On occasion may be required to support Care Community Hubs to respond to demand in calls to the service withsupport from other Care Community admin and wider Clinical staff within appropriate procedures andguidelines.
Job description
Job responsibilities
JOB PURPOSETo provide a comprehensive administration and clerical service to the Care Community. A key requirement of thepost is to welcome and receive patients/relatives/carers and other visitors into the workplace, and maintain thepreparation and flow of patient data/information, ensuring that all data/information is maintained to the agreedquality standard and available at the right time and place. The post holder will also be expected to organise ownworkload in order to maintain an efficient and professional service.SERVICE DELIVERY1. Provide an efficient reception service, greeting patients, public and all visitors as they arrive, dealing withenquiries promptly, taking action as necessary and directing patients/relatives/carers accordingly,2. Provide administrative support to the Care Community as requested, according to the requirements of theservice, where appropriate.3. Maintain systems and process to ensure that patient information/data is recorded accurately according to theagreed quality standard,4. Be able to use the required electronic systems for correspondence, clinic management.5. Maintain constructive relationships with others, within and across Care Community Team and wider divisionsand externally in order to improve the effectiveness and efficiency of services to patients.6. On occasion may be required to support Care Community Hubs to respond to demand in calls to the service withsupport from other Care Community admin and wider Clinical staff within appropriate procedures andguidelines.
Person Specification
Qualifications
Essential
- 5 GCSE's grade C or equivalent. Must include English.
- Proficient in Microsoft applications including Outlook, Word, Excel and Power point.
- ECDL or equivalent
Desirable
- Knowledge of medical terminology
- Level 3 Business Admin or Team Leading Qualification
Experience
Essential
- Previous Administrative experience
- Knowledge of confidentiality in accordance with Data Protection Act and national/local guidelines
Desirable
- Understanding of health records/waiting lists
- Understanding of computer systems used by the department
skills and knowledge
Essential
- Excellent verbal and written communication skills
- Ability to prioritise own workload
- Good interpersonal skills
- Excellent time management and organisational skills
- Proactively manage change
Person Specification
Qualifications
Essential
- 5 GCSE's grade C or equivalent. Must include English.
- Proficient in Microsoft applications including Outlook, Word, Excel and Power point.
- ECDL or equivalent
Desirable
- Knowledge of medical terminology
- Level 3 Business Admin or Team Leading Qualification
Experience
Essential
- Previous Administrative experience
- Knowledge of confidentiality in accordance with Data Protection Act and national/local guidelines
Desirable
- Understanding of health records/waiting lists
- Understanding of computer systems used by the department
skills and knowledge
Essential
- Excellent verbal and written communication skills
- Ability to prioritise own workload
- Good interpersonal skills
- Excellent time management and organisational skills
- Proactively manage change
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
