Head of Engagement, Involvement and Participation

Job description

Job responsibilities

JOB PURPOSE

The Head of Engagement, Involvement and Participation has responsibility for providing overall management of the engagement, involvement and participation of activities linked to the new hospital project, identifying and implementing change and quality improvements, e.g. managing projects which contribute to Trust direction and strategy, and provide advice and guidance to the Board and senior management team in accordance with current legislation, NHS initiatives, DH guidance and best practice.

The post holder is responsible for leading the localised development of NHS Englands Working with People and Communities in line with statutory guidance July 2022, and a deployment plan which is fully inclusive to ensure the Trust is able to reach and involve communities and patient cohorts that may not easily make their voices heard. This includes supporting the Trusts vision and strategy for patient and public involvement and experience, and creating an environment to improve patient experience; evaluating and acting on feedback from service users, providing increasing input into shaping and improving health services.

The post holder is responsible for achieving a quality service through the development and best use of teams, and by developing and implementing Trust policies, using resources effectively, and contributing to the wider activities and plans of the Division, Trust and the health care community.

SERVICE DELIVERY

1. Working at a strategic level with key players in the health and social care economy, including clinical and operational leaders, to launch a Lived Experience Programme and ensure there is a clear link between the new hospital programme, service development and transformation and patient/public involvement activity.

1. Develop and implement a framework for Patient and Public Involvement, engagement and consultation, including providing advice on when and how to engage people on future plans, with local partners, overview and scrutiny committees, local organisations and stakeholders.
2. Acting as the Trust lead on the engagement, involvement and participation for the new hospital programme, liaising with the New Hospital PMO on the production and implementation of action plans to respond to engagement and consultation feedback.

1. Provide strategic lead for agreed services providing expertise, advice and guidance to improve services by anticipating needs, planning and implementing change according to Trust plans and objectives, and changing health care needs.

1. Lead on the development of effective consultation with the health community, engaging with stakeholders and providing evidence of contribution made and influence achieved.

1. Represent the Trust at local, regional and national meetings relating to the new hospital project and provide feedback to the PMO, influencing and developing practice.

1. Lead on the provision of a robust stakeholder and engagement management plan, including a regular review of events, risks and issues that require stakeholder consultation.

1. Ensuring comprehensive collection of evidence to demonstrate developments in the new hospital programme resulting from patient experience and stakeholder feedback and involvement.

1. Develop a robust performance framework and board report for all patient engagement, involvement and participation linked to the new hospital programme.

1. Working in partnership with patients, members of the public, external stakeholders, including the Cheshire and Merseyside Integrated Care System, and Trust staff of all grades to develop and implement the engagement, involvement and participation strategy linked to the new hospital programme ensuring a coordinated approach and to ensure that priorities, plans, approaches and methodologies are aligned,

1. In conjunction with the Associate Director of Communication, other services, the wider health care community and external agencies, establish and maintain a comprehensive stakeholder engagement and management plan including a regular review of events, risks and issues that require stakeholders to be consulted, involved or informed to ensure participations are aligned and complementary.

1. Analyse and act on information to proactively manage and maintain targets linked to the New Hospital Programme.

1. Advise the Trust Board (on a quarterly basis) on the engagement, involvement and participation strategy, including providing objective analysis on feedback received from participants and stakeholders, and make recommendations on how to address key themes and issues including any contingency planning.

1. To regularly review engagement, involvement and participation campaigns and programmes to capture lessons learned and ensure these are incorporated into future activities.

GOVERNANCE

1. Develop and maintain systems and processes to establish and maintain effective communication, and confidentiality of information.

1. Maintain systems and processes to continually monitor standards, e.g. identifying risks, benchmarking, audit, and prepare and implement action plans as required.

1. Establish and promote partnership working identifying areas requiring development or change in response to NHS and local policy guidelines linked to the new hospital programme.

1. To work with the Director of Corporate Affairs to maximise the input of governors and members in engagement, involvement and participation.

1. Ensure compliance with Trust policies, procedures and guidelines for self and others, by taking action/alerting senior management team if practice appears to contravene policy, or if concerned about any aspect of patient care.

1. Support patients and carers volunteering to participate in patient interviews/stories ensuring guidelines adhered to.

MANAGERIAL/LEADERSHIP

1. Direct managerial responsibility for the Engagement, Involvement and Participation Resources relating to the New Hospital Programme, Lived Experience and RAAC. Maintain credibility within the Trust, the wider health care community and external agencies, ensuring a positive image of the Trust is maintained.

1. Manage the ongoing implementation of the New Hospital Programmes engagement, involvement and participation strategy, to ensure that work is appropriately prioritised and allocated, and that effective supervision is in place to support work delegated to staff and volunteers.

1. In conjunction with Trust staff, develop and maintain systems and processes to ensure that KSF/staff appraisal is in place for all staff in the department, and work with HR to ensure training needs analysis is undertaken supporting the patient experience agenda.

1. Work with HR and Trust staff by ensuring that recruitment, staff induction and orientation, and mandatory training take place according to Trust policy.

1. Support the Trust by the effective use of resources, e.g., staff, budget, premises, equipment, supplies and materials.

1. Develop and maintain systems and processes to promote monitor and maintain a healthy, safe and secure working environment, ensuring compliance with legal and regulatory requirements, maintaining accurate documentation and reporting any concerns.

1. Attend internal, external and multi-agency meetings, working with other designated professionals and stakeholders, and represent the Trust on subcommittees as appropriate.

EDUCATION/LEARNING

1. Take responsibility for own learning and development by recognising and taking advantage of all opportunities to learn, including full participation in KSF/appraisal, supervision, action learning and by maintaining a professional/personal portfolio of learning.

1. In conjunction with HR and relevant Trust staff, develop and maintain systems and processes to ensure that learning needs are identified and met, and that all learning is planned, implemented, evaluated and shared in order to change and improve services according to changing health care needs.

1. Attend relevant local, regional and national continuing professional development activities in order to maintain up to date skills.

1. Represent the Trust at local, regional and national meetings providing feedback ensuring national agendas influence developments and practice within the Trust.

1. In conjunction with other named or designated professionals, and Learning and Development Services, identify priorities for training.

1. Develop opportunities to receive lived experience feedback on experience and explore opportunities to introduce lived experience experts into appropriate collaborations.

1. Deliver training programmes on various methods of patient and public involvement to staff and user representatives.

Person Specification

Qualifications

Essential

• Evidence of developing and implementing engagement strategies with a variety of stakeholders.

Skills

Essential

• Articulate with highly developed communication skills with the ability to network and build relationships at all levels, including interpersonal skills, liaison and negotiation skills.

Qualifications

Essential

• Evidence of presenting complex information to internal and external groups in an understandable way.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Mid Cheshire Hospitals NHS Foundation Trust

Address

Leighton Hospital

Middlewich Road

Crewe

CW1 4QJ

Employer's website

https://www.mcht.nhs.uk/ (Opens in a new tab)