Job summary
NHS Catering is vital to the experience of our patients, their families and to our staff. Our Catering Manager will support the culture of Mid Cheshire Hospitals and ensure the delivery and future development of a Patient and Customer focused catering service for the Trust.
You will be responsible for the day to day management and implementation of all production, food safety, production hygiene, budgetary controls and monitoring activities and all logistical support associated with production processing and packaging of quality controlled patient, retail and hospitality meals.
The role will ensure the delivery of the strategic development, delivery and control of the service within the agreed budget parameters. The post holder will build excellent working relationships with key stakeholders (senior nurses, senior management, dieticians and patients and patient representative groups) to ensure a fully inclusive and proactive approach to the on-going development of the service and an effective response to service challenges as they arise.Working within a busy environment you will have the full support of our Estates management team. Ensuring you have a well balanced working life is a key focus and there are extensive wellbeing support offers to assist you.
Main duties of the job
You will be responsible for :Manage all Patient Services & retail catering activities in accordance with the Trust objectives. Understand and fully comply with all Policies and Procedures and ensure the daily implementation of these in the day-to-day operations. High level staff engagement and communication, Budget management, compliance to all food related governance, frequent liaison with other heads of services, Ward and Clinical teams, other staff groups. Service development, sharing good practice and innovative ideas for both patient catering and retail service trends.
Compliance with all H & S, Compliance and Quality assurance. Full details of all aspects of the role are detailed in the attached JD.
About us
Mid Cheshire Hospitals NHS Foundation Trust provides a full range of hospital and community services for people across East Cheshire (population 399K) and West Cheshire and Chester (population 357K). The Trust provides high quality planned and emergency care, cardiac, critical care,child health,maternity services and intermediate care at Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford.
The Trust provides over 500 beds and employs over 5,100 members of staff. A comprehensive range of community services is provided across 26 medical centres and schools through ourCentral Cheshire Integrated Care Partnership.
We have played, and continue to play, a proactive role in the development of Integrated Care plans across Cheshire & Merseyside and our local Cheshire East and Cheshire West Place-based systems. We believe, and it is the cornerstone of our five-year Trust Strategy, there is the opportunity to progress innovative, responsive and effective care in the best setting for the patient, be it in the hospital or out in the community.
At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest.
Job description
Job responsibilities
- Manage all Patient Services & retail catering activities in accordance with the Trust objectives.
- Understand and fully comply with all Policies and Procedures and ensure the daily implementation of these in the day-to-day operations.
Customer Services and Service Delivery
- Ensure that the highest standards of food quality, presentation and service are achieved and maintained at all times in retail operations.
- Build and maintain good customer relations, address and successfully resolve customer-related complaints.
- Promote a professional image of the Trust at all times.
- Motivate the team to deliver excellence in customer service.
- To oversee all aspects of catering for quantity, quality, temperature, and appearance before service and at the time of presentation to customers.
- Ensure effective relationships are in place, communicate courteously, diplomatically and responsively with Internal and External customers.
- Frequent liaison with other Heads of Service, Ward Managers, Clinical teams, and other NHS Staff groups.
- There is a requirement to make judgements with regards to all aspects of the services, also a need to analyse and interpret highly complex facts
Managerial and Leadership
- Excellent staff interaction and communication across the whole team. Undertake regular team meetings at varying times and days to cover all shift patterns.
- To communicate highly complex, sensitive and contentious information to all levels of staff relating to operational issues, staff management and wider strategic plans.
- Create pathways for continuous development of staff within the team, motivate and lead staff to achieve the departmental, Division and Trust goals.
- Responsible for your direct reports of Motiv8 appraisals but to monitor and ensure Motiv8s are undertaken by the Deputy and Supervisor roles.
- Undertake frequent 1-2-1 meetings with direct reports, set objectives and ensure this is also being undertaken by your direct reports for other team members.
- Responsibility for ensuring all Trust HR policies and procedures are applied and adhered to.
Service Development
- Ensure regular monitoring of menus for variety and cost and to provide innovative ideas for both the Patient menus & Retail service trends.
- Demonstrate quality front of house standards for food display, through appropriate operational support materials, and customer services measurement systems etc.
- Ensure that all staff strictly adheres to the appropriate grooming and uniform policies
Health and Safety, Compliance and Quality Assurance
- Ensure food preparation, storage and dining areas adhere to both legal and statutory compliance - Food Safety Act, Food Hygiene Regulations and any other relevant legislation e.g. HACCP and ICP.
- Ensure that the highest standard of food quality, presentation, safety and service are achieved and maintained at all times.
- Be responsible for the collation of data and prepare reports within catering and retail functions including the ERIC, CQC and PLACE inspections.
- Undertake positive liaison with Environmental Health Organisations (EHO).
- Maintain a high standard of hygiene and safety in respect of premises, staff and food handling by ensuring that all staff members attend the relevant hygiene and safety training.
- Management of 4risk or other risk management systems which will include inputting risks but also the full management of current risks and applying the necessary controls and assurances.
- Compile and monitor the departments business continuity plans, ensuring that maintenance and testing is undertaken on a regular basis.
- Manage and implement procedures and practices in Fire Safety, Health and Safety, COSHH, Pest Control and First Aid, and all other relevant safety procedures, including completing, maintaining and reviewing risk assessments, policies and practices, as they relate to kitchen, catering, retail and dining areas.
- Will attend all relevant management training in Health and safety, risk assessment etc as requested by the Trust.
- Compile reports summarising status on issues, appraising outcomes and provide assurances in Catering and Retail services
- Ensure your regulatory qualifications are retained and you are fully up to date with all legal and statutory changes in relation to Catering or food handling.
Financial and Operational Performance
- To ensure that the correct financial procedures are followed, in accordance with the Trusts SFI procedures.
- To work within the limits of the required budgets and objectives, maximise use of resources.
- Ensuring the correct and economical use of provisions and equipment by exercising portion control, waste controls, correct storage and allocation of food provisions and management of stock levels.
- Ensure performance against targets is monitored, reported and any variances investigated and acted on in a timely manner.
- Monitor the monthly accounts with the Facilities Operations Manager to ensure financial performance is achieved.
- To Provide the Head of Facilities and the Facilities Operations Manager with Performance and Quality information preparing brief overview reports as and when required.
- Review all catering policies, Risk Assessments and SOPs, revise as required.
- Utilise Saffron finance system.
Procurement
- Wherever possible, incorporate sustainable, environmental, and social considerations into the supply chain for the services provided, in conjunction with the Trusts procurement policies.
- To develop relationships and liaise with suppliers to ensure that goods and services meet the agreed specification.
- Undertake site visits to any potential Suppliers as and when necessary.
Typical Day to Day
- The day-to-day routine of the Catering and Retail Manager is likely to vary greatly but can include:
managing the food and beverage provision for Patient services
planning menus in consultation with the Dietitians, SALT and Dementia teams
recruiting and training permanent and relief staff
assist in organising, leading and motivating the Catering and Retail team
planning staff shifts and rotas to ensure full occupancy on all shifts
ensuring health and safety regulations are strictly observed
monitoring the quality of the services provided
ensuring financial and administrative records
maintaining stock levels and ordering supplies as required
interacting with patients, staff and visitors
liaising with suppliers
Maximising retail & vending opportunities
Post holder is required to
- Work a rolling 5 day out of 7 which will include some weekends and evening work as required.
- Work as appropriate to the operational needs of the department, including cover during periods of absence of other senior staff.
- Carry out their responsibilities with due regard to the Trusts Equal Opportunities Policy.
- Be aware of the responsibility of all employees to maintain a safe and healthy environment for patients, visitors and staff and attend all relevant health and safety training.
- Ensure that all duties are carried out to the highest possible standard
- Mid Cheshire Hospitals NHS Foundation Trust has 4 sites Leighton Hospital (Acute site), Victoria Infirmary (Northwich), Elmhurst (Winsford) and Infinity House (Crewe). Some travel on occasions between those sites will be required.
Job description
Job responsibilities
- Manage all Patient Services & retail catering activities in accordance with the Trust objectives.
- Understand and fully comply with all Policies and Procedures and ensure the daily implementation of these in the day-to-day operations.
Customer Services and Service Delivery
- Ensure that the highest standards of food quality, presentation and service are achieved and maintained at all times in retail operations.
- Build and maintain good customer relations, address and successfully resolve customer-related complaints.
- Promote a professional image of the Trust at all times.
- Motivate the team to deliver excellence in customer service.
- To oversee all aspects of catering for quantity, quality, temperature, and appearance before service and at the time of presentation to customers.
- Ensure effective relationships are in place, communicate courteously, diplomatically and responsively with Internal and External customers.
- Frequent liaison with other Heads of Service, Ward Managers, Clinical teams, and other NHS Staff groups.
- There is a requirement to make judgements with regards to all aspects of the services, also a need to analyse and interpret highly complex facts
Managerial and Leadership
- Excellent staff interaction and communication across the whole team. Undertake regular team meetings at varying times and days to cover all shift patterns.
- To communicate highly complex, sensitive and contentious information to all levels of staff relating to operational issues, staff management and wider strategic plans.
- Create pathways for continuous development of staff within the team, motivate and lead staff to achieve the departmental, Division and Trust goals.
- Responsible for your direct reports of Motiv8 appraisals but to monitor and ensure Motiv8s are undertaken by the Deputy and Supervisor roles.
- Undertake frequent 1-2-1 meetings with direct reports, set objectives and ensure this is also being undertaken by your direct reports for other team members.
- Responsibility for ensuring all Trust HR policies and procedures are applied and adhered to.
Service Development
- Ensure regular monitoring of menus for variety and cost and to provide innovative ideas for both the Patient menus & Retail service trends.
- Demonstrate quality front of house standards for food display, through appropriate operational support materials, and customer services measurement systems etc.
- Ensure that all staff strictly adheres to the appropriate grooming and uniform policies
Health and Safety, Compliance and Quality Assurance
- Ensure food preparation, storage and dining areas adhere to both legal and statutory compliance - Food Safety Act, Food Hygiene Regulations and any other relevant legislation e.g. HACCP and ICP.
- Ensure that the highest standard of food quality, presentation, safety and service are achieved and maintained at all times.
- Be responsible for the collation of data and prepare reports within catering and retail functions including the ERIC, CQC and PLACE inspections.
- Undertake positive liaison with Environmental Health Organisations (EHO).
- Maintain a high standard of hygiene and safety in respect of premises, staff and food handling by ensuring that all staff members attend the relevant hygiene and safety training.
- Management of 4risk or other risk management systems which will include inputting risks but also the full management of current risks and applying the necessary controls and assurances.
- Compile and monitor the departments business continuity plans, ensuring that maintenance and testing is undertaken on a regular basis.
- Manage and implement procedures and practices in Fire Safety, Health and Safety, COSHH, Pest Control and First Aid, and all other relevant safety procedures, including completing, maintaining and reviewing risk assessments, policies and practices, as they relate to kitchen, catering, retail and dining areas.
- Will attend all relevant management training in Health and safety, risk assessment etc as requested by the Trust.
- Compile reports summarising status on issues, appraising outcomes and provide assurances in Catering and Retail services
- Ensure your regulatory qualifications are retained and you are fully up to date with all legal and statutory changes in relation to Catering or food handling.
Financial and Operational Performance
- To ensure that the correct financial procedures are followed, in accordance with the Trusts SFI procedures.
- To work within the limits of the required budgets and objectives, maximise use of resources.
- Ensuring the correct and economical use of provisions and equipment by exercising portion control, waste controls, correct storage and allocation of food provisions and management of stock levels.
- Ensure performance against targets is monitored, reported and any variances investigated and acted on in a timely manner.
- Monitor the monthly accounts with the Facilities Operations Manager to ensure financial performance is achieved.
- To Provide the Head of Facilities and the Facilities Operations Manager with Performance and Quality information preparing brief overview reports as and when required.
- Review all catering policies, Risk Assessments and SOPs, revise as required.
- Utilise Saffron finance system.
Procurement
- Wherever possible, incorporate sustainable, environmental, and social considerations into the supply chain for the services provided, in conjunction with the Trusts procurement policies.
- To develop relationships and liaise with suppliers to ensure that goods and services meet the agreed specification.
- Undertake site visits to any potential Suppliers as and when necessary.
Typical Day to Day
- The day-to-day routine of the Catering and Retail Manager is likely to vary greatly but can include:
managing the food and beverage provision for Patient services
planning menus in consultation with the Dietitians, SALT and Dementia teams
recruiting and training permanent and relief staff
assist in organising, leading and motivating the Catering and Retail team
planning staff shifts and rotas to ensure full occupancy on all shifts
ensuring health and safety regulations are strictly observed
monitoring the quality of the services provided
ensuring financial and administrative records
maintaining stock levels and ordering supplies as required
interacting with patients, staff and visitors
liaising with suppliers
Maximising retail & vending opportunities
Post holder is required to
- Work a rolling 5 day out of 7 which will include some weekends and evening work as required.
- Work as appropriate to the operational needs of the department, including cover during periods of absence of other senior staff.
- Carry out their responsibilities with due regard to the Trusts Equal Opportunities Policy.
- Be aware of the responsibility of all employees to maintain a safe and healthy environment for patients, visitors and staff and attend all relevant health and safety training.
- Ensure that all duties are carried out to the highest possible standard
- Mid Cheshire Hospitals NHS Foundation Trust has 4 sites Leighton Hospital (Acute site), Victoria Infirmary (Northwich), Elmhurst (Winsford) and Infinity House (Crewe). Some travel on occasions between those sites will be required.
Person Specification
Qualifications
Essential
- Minimum level 3 in food hygiene and preparation
- IOSH qualification
- Allergen compliance and comprehensive understanding
Desirable
- Member of Facilities Management professional body (IWFM)
Knowledge
Essential
- Experience in catering and/or retail
- Sound knowledge of Health and Safety legislation and environmental health issues
Skills
Essential
- Able to communicate concisely and effectively both orally and in writing with staff and public at all levels
- Excellent customer services skills
- Excellent staff motivational skills
- A commitment to quality and safety
- Flexible approach, reliable and conscientious attitude
- Able to work on own initiative and within a very high-pressured environment
Desirable
- Demonstrate the ability to understand and follow detailed technical instructions
Attributes
Essential
- Recognition of the importance of showing respect, dignity and compassion to patients and colleagues
- A listening and learning approach
- Commitment to work together to create the best outcomes
Person Specification
Qualifications
Essential
- Minimum level 3 in food hygiene and preparation
- IOSH qualification
- Allergen compliance and comprehensive understanding
Desirable
- Member of Facilities Management professional body (IWFM)
Knowledge
Essential
- Experience in catering and/or retail
- Sound knowledge of Health and Safety legislation and environmental health issues
Skills
Essential
- Able to communicate concisely and effectively both orally and in writing with staff and public at all levels
- Excellent customer services skills
- Excellent staff motivational skills
- A commitment to quality and safety
- Flexible approach, reliable and conscientious attitude
- Able to work on own initiative and within a very high-pressured environment
Desirable
- Demonstrate the ability to understand and follow detailed technical instructions
Attributes
Essential
- Recognition of the importance of showing respect, dignity and compassion to patients and colleagues
- A listening and learning approach
- Commitment to work together to create the best outcomes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Employer details
Employer name
Mid Cheshire Hospitals NHS Foundation Trust
Address
Estates and Facilities Division, Mid Cheshire Hospitals NHS Foundation Trust
Leighton Hospital, Middlewich Road
Crewe
CW1 4QJ
Employer's website
https://www.mcht.nhs.uk/ (Opens in a new tab)
