Job summary
If you are a highly motivated and hard working individual who would like a new challenge working within our busy Medical Record Appointments Team then look no further this could be the role for you!
We are looking for an individual with excellent communication and organisational skills together with a confident and pleasant telephone manner. Good IT skills as well as a keen eye for detail and ability to multitask are skills that are vital in this busy role, as you will be supporting the team with a range of IT and administrative tasks. Ideally the post holder will need experience of IT and staff management.
This is a full time permanent post of 37.5 hours per week, working Monday, Tuesday, Wednesday, Thursday and Friday 9am - 5pm shift.
Main duties of the job
The post holder will provide a comprehensive, quality, confidential administration service to the Divisions and their team in support of the Service Coordinator/Assistant Service Manager and Service Manager.
A key requirement of the post is to proactively manage clinic bookings and organise appointments and waiting lists. The Appointments team leader will be expected to organise their workload and co-ordinate their activities with those in the specialty team, in conjunction with, and supervised by, the Service Co-Ordinator to ensure that an efficient service is provided. It is essential that the post holder is able to exercise initiative suitable to the role, and is fully supportive to other colleagues in the administrative team.
About us
The Trust is committed to creating a well-managed, flexible working environment that supports staff and promotes their welfare and development. We are committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We operate a Zero Tolerance to aggression, violence, bullying and harassment. We will make reasonable adjustments to ensure our recruitment and selection process is accessible to all. The Trust operates a No Smoking Policy.
Job description
Job responsibilities
As a Appointments Team Leader the post holder will be responsible for:
- Referral management
- Scheduling outpatient appointments
- Managing waiting lists
- Monitoring the Telephone Reminder Service (TRS)
- Managing Referral to Treatment (RTT) patient pathways
- Liaising with patients and carers in a professional manner
- Staff Management
Job description
Job responsibilities
As a Appointments Team Leader the post holder will be responsible for:
- Referral management
- Scheduling outpatient appointments
- Managing waiting lists
- Monitoring the Telephone Reminder Service (TRS)
- Managing Referral to Treatment (RTT) patient pathways
- Liaising with patients and carers in a professional manner
- Staff Management
Person Specification
Qualifications/Knowledge
Essential
- GCSE's English and Maths Grade C or Above
- Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines
- Previous office experience
Desirable
- Knowledge of Trust Systems, PCS, Somerset, E-Referral
Skills
Essential
- Ability to communicate well verbally and in writing.
- Effective customer service skills
- Patient centered, adaptable, willing to change and suggest ideas for improvement
- Ability to work as part of a team and under own supervision
- Ability to work under pressure in a methodical and logical manner
- Ability to solve problems & make decisions under pressure.
Desirable
- Understand and manage waiting lists and PCS computer systems
- Supervisory/ Management skills
Experience
Essential
- Customer Service Training/experience
- Computer skills, ECDL or equivalent Microsoft Office
Person Specification
Qualifications/Knowledge
Essential
- GCSE's English and Maths Grade C or Above
- Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines
- Previous office experience
Desirable
- Knowledge of Trust Systems, PCS, Somerset, E-Referral
Skills
Essential
- Ability to communicate well verbally and in writing.
- Effective customer service skills
- Patient centered, adaptable, willing to change and suggest ideas for improvement
- Ability to work as part of a team and under own supervision
- Ability to work under pressure in a methodical and logical manner
- Ability to solve problems & make decisions under pressure.
Desirable
- Understand and manage waiting lists and PCS computer systems
- Supervisory/ Management skills
Experience
Essential
- Customer Service Training/experience
- Computer skills, ECDL or equivalent Microsoft Office
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
