Job summary
An exciting Opportunity has arisen for a Clerical Administrator post at the Victoria Infirmary, Northwich. We are looking or an enthusiastic and motivated team player who has excellent communication skills and has experience of working in a similar role.
We will need the successful candidate to be able to start as soon as possible, after meeting all the requirements of the Trust's recruitment process.
Main duties of the job
To provide a comprehensive administration and clerical service to the Division. A key requirement of the post is to maintain the preparation and flow of patient data/information, hard copy or electronic, ensuring that all data/information is maintained to the agreed quality standard and available at the right time and place. The post holder will be expected to maintain an efficient and professional service.
- Accurate data inputting / good typing speeds
- Answering the telephone, taking messages as necessary
- Greeting of patients and visitors to the Hospital
- Excellent customer service skills
- Diplomacy (dealing with difficult and distressing patients/visitors)
- Supporting other team members
- Having general IT competency and confidence
- You must be flexible in your working pattern as the Clerical Officer/Receptionist role requires cover between 08:00am to 16.30pm. The working days are mainly Monday to Friday, however, occasional out of hours or weekend working may be required.
If you are self-motivated, assertive, reliable, flexible and would like to join our team, we would welcome your application.
About us
Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond. The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.
We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.
The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.
During the Coronavirus pandemic, the Trust was recognised nationally for its 'Be Safe BeEquiPPEd' campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.
The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives.
At Mid Cheshire, we value our staff and appreciate thatin order togive our patients the best quality, compassionate care, we also need to look after our colleagues.
Job description
Job responsibilities
Job Description - Some of the Key elements of the Job Role:
- Provide an efficient reception service, greeting patients, public and all visitors as they arrive, dealing with enquiries promptly, taking action as necessary and directing patients/relatives/carers accordingly,
- Provide a comprehensive clerical service to the Divisions, undertaking all relevant work-related tasks including retrieval, preparation and filing of patient information/data, correspondence, photocopying, faxing and emailing, distributing reports and letters according to the requirements of the service, where appropriate,
- Maintain systems and process to ensure that patient information/data is available at the right time, that they are in the right place, and that they are complete and accurate according to the agreed quality standard,
- Update patient information/data when patients have been seen, according to the agreed quality standard, locate and retrieve supplementary documentation for patient information/data as required, filing diagnostic reports and essential documents in the appropriate place,
- Be able to use the required electronic systems for correspondence, clinic management, as and when required.
- Maintain constructive relationships with others, within and across Divisions and externally in order to improve the effectiveness and efficiency of services to patients.
- Other Ad-hoc duties relevant to the job role and band.
Personal Specification - Some of the essential requirements of the Job Role
- Good general education.
- Dealing directly with the public.
- Proficient in computer skills, ECDL or equivalent,
- Microsoft Office
- Previous office experience
- Importance of equality, diversity and rights Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines.
- Good attendance
- Demonstrate verbal and written communication skills,
- Effective customer service skills
- Ability to work as part of a team,
- Methodical, numerate
- Good interpersonal skills
Job description
Job responsibilities
Job Description - Some of the Key elements of the Job Role:
- Provide an efficient reception service, greeting patients, public and all visitors as they arrive, dealing with enquiries promptly, taking action as necessary and directing patients/relatives/carers accordingly,
- Provide a comprehensive clerical service to the Divisions, undertaking all relevant work-related tasks including retrieval, preparation and filing of patient information/data, correspondence, photocopying, faxing and emailing, distributing reports and letters according to the requirements of the service, where appropriate,
- Maintain systems and process to ensure that patient information/data is available at the right time, that they are in the right place, and that they are complete and accurate according to the agreed quality standard,
- Update patient information/data when patients have been seen, according to the agreed quality standard, locate and retrieve supplementary documentation for patient information/data as required, filing diagnostic reports and essential documents in the appropriate place,
- Be able to use the required electronic systems for correspondence, clinic management, as and when required.
- Maintain constructive relationships with others, within and across Divisions and externally in order to improve the effectiveness and efficiency of services to patients.
- Other Ad-hoc duties relevant to the job role and band.
Personal Specification - Some of the essential requirements of the Job Role
- Good general education.
- Dealing directly with the public.
- Proficient in computer skills, ECDL or equivalent,
- Microsoft Office
- Previous office experience
- Importance of equality, diversity and rights Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines.
- Good attendance
- Demonstrate verbal and written communication skills,
- Effective customer service skills
- Ability to work as part of a team,
- Methodical, numerate
- Good interpersonal skills
Person Specification
Experience
Essential
- Experience in a similar environment
Skills
Essential
- proven customer service skills
Knowledge
Essential
- Knowledge of Microsoft Computer Systems
Person Specification
Experience
Essential
- Experience in a similar environment
Skills
Essential
- proven customer service skills
Knowledge
Essential
- Knowledge of Microsoft Computer Systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
