Emergency Department Receptionist

Mid Cheshire Hospitals NHS Foundation Trust

This job is now closed

Job summary

A rare and exciting opportunity has become available for an experienced administration professional with excellent customer service skills to join the Emergency Department at Leighton Hospital as a receptionist.

The shift pattern is below but is not exclusive to. Reduced hours will be considered for the right candidate. Please contact us to discuss prior to application.

Week 1 :

Monday 8.30am-5pm (8 hours)

Tuesday 8.30am-5pm (8 hours)

Wednesday 8.30am-5pm (8 hours)

Friday 5pm-10pm (5 hours)

Saturday 5pm-12am 6.5 hours)

35.5 = hrs

Week 2 :

Monday 5pm-10pm (5hrs)

Friday 5pm-10pm (5hrs)

Saturday 5pm-10pm (5hrs)

= 15hrs

50.5hrs over 2 weeks, average of 25.25 hrs per week

Main duties of the job

You must have relevant experience working in an admin and clerical role and have experience of dealing with the general public. We are looking for individuals that can work under pressure with accuracy.

To provide a comprehensive administration and clerical service to the department. A key requirement of the post is to welcome and receive patients/relatives/carers and other visitors into the workplace, and maintain the preparation and flow of patient data/information, hardcopy or electronic, ensuring that all data/information is maintained to the agreed quality standard and available at the right time and place. The post holder will also be expected to organise own workload in order to maintain an efficient and professional service.

You must have excellent written and verbal communication skills and the ability to work as a team member and on your own initiative be able to prioritise your own workload.

About us

Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond. The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.

We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.

The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.

During the Coronavirus pandemic, the Trust was recognised nationally for its 'Be Safe Be EquiPPEd' campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE. The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives.

At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.

Date posted

19 July 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year pro rata, per annum

Contract

Permanent

Working pattern

Part-time

Reference number

412-MED-8131

Job locations

Leighton Hospital

Middlewich Road Crewe

Crewe

CW1 4QJ

Job description

Job responsibilities

1. Provide an efficient reception service, greeting patients, public and allvisitors as they arrive into the emergency department

2. Dealing with enquiries promptly, taking action as necessary and directing patients/relatives/carers accordingly

3. Provide a comprehensive reception service to the department

4. Maintain systems and process to ensure that patient information/data isavailable at the right time, that they are in the right place, and that they arecomplete and accurate according to the agreed quality standard

Please see full Job Description for this role.

Job description

Job responsibilities

1. Provide an efficient reception service, greeting patients, public and allvisitors as they arrive into the emergency department

2. Dealing with enquiries promptly, taking action as necessary and directing patients/relatives/carers accordingly

3. Provide a comprehensive reception service to the department

Please see full Job Description for this role.

Person Specification

Experience

Essential

Previous office experience
Proficient in computer skills, ECDL or equivalent, Microsoft Office

Skills

Essential

Effective customer service skills
Good interpersonal skills

Desirable

Ability to work as part of a team

Knowledge

Essential

Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines

Person Specification

Experience

Essential

Previous office experience
Proficient in computer skills, ECDL or equivalent, Microsoft Office

Skills

Essential

Effective customer service skills
Good interpersonal skills

Desirable

Ability to work as part of a team

Knowledge

Essential

Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information