Job summary
We are looking to recruit a friendly, enthusiastic and self motivated receptionist to support the existing team of physiologists and clinic coordinators in providing our patients and visitors with a high quality experience when visiting the Cardio Respiratory and Vascular Department at Leighton Hospital.
This is a substantive post at 22.5 hours per week to cover Monday, Tuesday and Saturday 08:30 - 16:30 hrs, however, some flexibility around the hours will be considered.
Main duties of the job
ROLE OVERVIEW
- To provide a comprehensive reception / telephonist and clerical service for the Cardio-Respiratory and Vascular department.
- A key requirement of the post is to welcome and receive patients, relatives, carers and other visitors into the department in a polite and professional manner, ensuring efficient patient flow throughout the waiting area.
- Preparation and flow of patient data / information, hard copy or electronic, ensuring that all information is maintained to the agreed quality standard and available at the right time and place.
- The post holder will also be responsible for answering incoming calls to the department, sometimes directing them to other staff members through the switchboard or phone system, as well as making outgoing calls to patients to confirm appointments and to other third parties in order to maintain the necessary level of service.
- The post holder will be required to liaise with clinical staff both within the department and across the wider MDT.
About us
Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond.
The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.
We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.
The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.
During the Coronavirus pandemic, the Trust was recognised nationally for its 'Be Safe Be EquiPPEd' campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.
The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives.
At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.
Job description
Job responsibilities
MAIN TASKS & RESPONSIBILITIES
Service Delivery
Provide an efficient reception service, greeting patients, public and all visitors as they arrive, dealing with enquiries promptly and directing patients, relatives and carers accordingly.
Book patients into the department when attending for an appointment utilising local electronic systems, updating information when patients have been seen according to the agreed quality standard.
Locate and retrieve supplementary documentation for patient information/data as required.
Provide a comprehensive clerical service to the department, undertaking all relevant work-related tasks including retrieval, preparation and filing of patient information, arranging transport, photocopying, emailing, distributing reports and letters according to the requirements of the service, where appropriate.
Maintain systems and process to ensure that patient information/data is available at the right time, that they are in the right place, and that they are complete and accurate according to the agreed quality standard,
Be able to use the required electronic systems for telephone calls, correspondence, clinic management and appointment queries when required.
Maintain constructive relationships with others, within and across divisions and externally in order to improve the effectiveness and efficiency of services to patients,
Governance
Establish and maintain effective communication, and confidentiality of information,
Assist with the monitoring of standards, e.g. benchmarking, audit, and assist with the implementation of action plans to improve quality of services,
Assist with the implementation of action plans, arising from risk reports/complaints,
Ensure compliance with Trust policies, procedures and guidelines, taking action/alerting senior management team if practice appears to contravene policy, or if concerned about any aspect of patient care.
Job description
Job responsibilities
MAIN TASKS & RESPONSIBILITIES
Service Delivery
Provide an efficient reception service, greeting patients, public and all visitors as they arrive, dealing with enquiries promptly and directing patients, relatives and carers accordingly.
Book patients into the department when attending for an appointment utilising local electronic systems, updating information when patients have been seen according to the agreed quality standard.
Locate and retrieve supplementary documentation for patient information/data as required.
Provide a comprehensive clerical service to the department, undertaking all relevant work-related tasks including retrieval, preparation and filing of patient information, arranging transport, photocopying, emailing, distributing reports and letters according to the requirements of the service, where appropriate.
Maintain systems and process to ensure that patient information/data is available at the right time, that they are in the right place, and that they are complete and accurate according to the agreed quality standard,
Be able to use the required electronic systems for telephone calls, correspondence, clinic management and appointment queries when required.
Maintain constructive relationships with others, within and across divisions and externally in order to improve the effectiveness and efficiency of services to patients,
Governance
Establish and maintain effective communication, and confidentiality of information,
Assist with the monitoring of standards, e.g. benchmarking, audit, and assist with the implementation of action plans to improve quality of services,
Assist with the implementation of action plans, arising from risk reports/complaints,
Ensure compliance with Trust policies, procedures and guidelines, taking action/alerting senior management team if practice appears to contravene policy, or if concerned about any aspect of patient care.
Person Specification
Essential
Essential
- Required level of education and experience
Desirable
- Familiar with trust IT systems
Desirable
Essential
- Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines
Desirable
- Familiar with NHS systems and pathways
Desirable
Essential
- Excellent communication skills
Desirable
- Customer service training or experience
Desirable
Essential
- A recognition of the importance of showing respect, dignity and compassion to patients and colleagues.
Desirable
- Familiar with NHS values and behaviours
Person Specification
Essential
Essential
- Required level of education and experience
Desirable
- Familiar with trust IT systems
Desirable
Essential
- Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines
Desirable
- Familiar with NHS systems and pathways
Desirable
Essential
- Excellent communication skills
Desirable
- Customer service training or experience
Desirable
Essential
- A recognition of the importance of showing respect, dignity and compassion to patients and colleagues.
Desirable
- Familiar with NHS values and behaviours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
