Relief Operational Service Administration Assistant

Job summary

The post holder will provide comprehensive, quality, confidential administrative support to the Care Community Teams employed by the Trust. The Relief Operational Service Assistant will be expected to organise their own workload and coordinate their activities in conjunction with, and supervised by the Care Community Coordinator, to ensure that an efficient service is provided.

The post holder will be capable of the full administrative function within the teams across all 5 of the care communities, Crewe, Nantwich, Northwich, SMASH and Winsford.

It is essential that the post holder is able to exercise initiative suitable to the role, and is fully supportive of other colleagues within the teams.

Candidates will need to have a full UK driving licence and access to a car as they would be expected to travel to the 5 care communities; travel expenses will be claimed for.

Main duties of the job

To provide comprehensive administrative support to the Care Community Teams and associated Specialist services including managing calls, referrals, and supporting the clinical staff to respond to the health needs of the population of the Care Community.

To support the Care Community Co-ordinator to liaise with a range of internal and external services and teams regarding appointments and multi-disciplinary meetings.

Exercise own judgement based on acquired knowledge and experience, as to when to deal with queries personally, and when to involve other team members in the Care Community Team and with what degree of urgency.

Build and maintain constructive relationships with others, within the department and externally in order to improve the effectiveness and efficiency of services to patients and support signposting where appropriate of queries and referrals.

Be conversant with all required electronic systems for correspondence, including specialist computer systems, and be able to obtain information from the Intranet/Internet, if requested to do so.

Provide information to parents/carers where appropriate, according to agreed guidelines, where appropriate.

Support Care Community Team with audits, reports and other activity measurement as necessary, including managing databases, obtaining information, and in the presentation of the results.

To carry out other responsibilities / duties at the request of the Line Manager, according to the job holder's competency to do so.

About us

Mid Cheshire Hospitals NHS Foundation Trust provides a full range of local hospital and community services for people across East Cheshire (population 399K) and West Cheshire and Chester boroughs (population 357K).

The Trust provides high quality planned and unplanned/emergency care, cardiac and critical care as well as child health, maternity services, and intermediate care across our sites at Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford. The Trust provides 500 beds and employs over 5,000 members of staff.

An extensive range of community services is provided across 26 medical centres and schools by our community arm, Central Cheshire Integrated Care Partnership, in collaboration with Cheshire and Wirral Partnership NHS FT and the South Cheshire and Vale Royal GP Alliance. With the formation of Integrated Care Systems in July 2022 the Trust became a strategic partner in both Cheshire East and Cheshire West and Chester 'places' and is part of the Cheshire and Merseyside partnership caring for a population of over 2.7million.

During the Coronavirus pandemic, the Trust was recognised nationally for its 'Be Safe Be EquiPPEd' campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.

At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest.

Job description

Job responsibilities

Please refer to the attached job description for full details of job description and main responsibilities.

Person Specification

Qualifications

Essential

• 5 GCSE level A-C qualifications or equivalent in English and Math's or equivalent experience.
• Proficient in Microsoft applications including Outlook, Word, Excel and PowerPoint.
• Computer skills, ECDL or equivalent, Microsoft Office

Desirable

• Previous experience within the NHS
• Knowledge of Medical Terminology

Experience

Essential

• Previous administrative experience
• Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines

Desirable

• Ability to work on own initiative, prioritise own work,
• Full UK driving Licence

Skills

Essential

• Excellent verbal and written communication skills
• Ability to prioritise own workload
• Good interpersonal skills
• Excellent time management and organisational skills

Desirable

• Understanding of computer systems used by the department

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).