Job summary
- Right to work: We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Health and Care visa route. We recommend that you assess your eligibility before applying for this position. Visit Health and Care Worker visa: Overview - GOV.UK
The Pathway Coordinator for Community Dietetics provides vital administrative and organisational support to ensure patients experience a smooth and efficient pathway of care. Working with minimal supervision, the post holder coordinates daily departmental operations, supports clinicians across Liverpool and Sefton, and helps maintain high standards of service delivery. The role involves managing information, liaising with patients and families, supporting waiting list and referral processes, and ensuring accurate data handling in line with Trust policies. Professional communication, confidentiality, and adherence to organisational standards are central to the role, enabling clinical teams to work effectively and deliver high-quality patient care.
Main duties of the job
The role provides comprehensive administrative support to the Community & Mental Health Division, coordinating and organising daily operations to keep the service running smoothly. The Pathway Coordinator works independently, supports clinicians by managing patient pathways efficiently, communicates professionally with patients and families, and ensures strict confidentiality and adherence to Trust policies.
About us
Sponsorship - We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship.You can review the list of eligible role and requirements on the government website.
Job description
Job responsibilities
Job Purpose
The Pathway Coordinator provides comprehensive administrative support to the Community Dietetics service, ensuring a seamless patient pathway and enabling clinicians to work efficiently. The role requires autonomy, flexibility, and the ability to coordinate administrative functions across Liverpool and Sefton.
Key Responsibilities Communication - Communicate professionally with patients, carers, staff, and external partners.
- Handle sensitive enquiries with empathy and maintain confidentiality.
- Participate in team meetings and support departmental communication.
Administrative & Analytical Support - Produce accurate minutes, correspondence, and departmental documents.
- Support waiting list management and assist with complaints handling.
- Prioritise workloads using initiative and sound judgement.
Planning & Coordination - Monitor clinic templates, waiting lists, and support achievement of KPIs.
- Coordinate referrals, investigations, and ensure audit trails are maintained.
- Manage clinician diaries, prescription requests, meetings, and travel.
- Support training programmes and preparation of teaching/research materials.
Patient Support - Manage sensitive telephone calls, ensuring confidentiality and accuracy of nonclinical information.
Leadership & Team Support - Provide daytoday supervision, induction, and training to administrative staff.
- Provide cover for other coordinators and organise daily workloads.
Information & Data Management - Maintain accurate patient records and update information systems in line with governance requirements.
- Support audits and maintain specialty databases.
Policies & Compliance - Adhere to Trust policies, GDPR, Health & Safety, Infection Control, and mandatory training.
Working Conditions - Frequent VDU use, prolonged sitting, occasional lifting, and travel across Liverpool and Sefton.
Job description
Job responsibilities
Job Purpose
The Pathway Coordinator provides comprehensive administrative support to the Community Dietetics service, ensuring a seamless patient pathway and enabling clinicians to work efficiently. The role requires autonomy, flexibility, and the ability to coordinate administrative functions across Liverpool and Sefton.
Key Responsibilities Communication - Communicate professionally with patients, carers, staff, and external partners.
- Handle sensitive enquiries with empathy and maintain confidentiality.
- Participate in team meetings and support departmental communication.
Administrative & Analytical Support - Produce accurate minutes, correspondence, and departmental documents.
- Support waiting list management and assist with complaints handling.
- Prioritise workloads using initiative and sound judgement.
Planning & Coordination - Monitor clinic templates, waiting lists, and support achievement of KPIs.
- Coordinate referrals, investigations, and ensure audit trails are maintained.
- Manage clinician diaries, prescription requests, meetings, and travel.
- Support training programmes and preparation of teaching/research materials.
Patient Support - Manage sensitive telephone calls, ensuring confidentiality and accuracy of nonclinical information.
Leadership & Team Support - Provide daytoday supervision, induction, and training to administrative staff.
- Provide cover for other coordinators and organise daily workloads.
Information & Data Management - Maintain accurate patient records and update information systems in line with governance requirements.
- Support audits and maintain specialty databases.
Policies & Compliance - Adhere to Trust policies, GDPR, Health & Safety, Infection Control, and mandatory training.
Working Conditions - Frequent VDU use, prolonged sitting, occasional lifting, and travel across Liverpool and Sefton.
Person Specification
Education and Training
Essential
- 1.Education and Training At least two years' experience as a medical secretary, AMSPAR Diploma or equivalent qualification. Audio typing and word processing skills at 60wpm, Administration or RSA level III qualification or equivalent. Undertake further training as part of continuous professional development.
Desirable
- 1.Education and Training BTEC or equivalent level of knowledge on a range of Trust policies and management procedures, requiring experience or ongoing further development/ training, e.g. Team Leading & Management
Experience
Essential
- Demonstrate the ability to organize own duties and prioritize tasks within a busy team environment. Ability to work without direct supervision.
Desirable
- Experience of recruitment and selection process. Experience of conducting personal development plans.
Knowledge
Essential
- Ability to demonstrate the use of information systems, e.g. word processing packages, spreadsheets, databases, patient administration system, email etc Ability to demonstrate an understanding of the importance of confidentiality and the Data Protection Act. Observe and adhere to all Trust policies and procedures.
Skills
Essential
- Excellent communication skills, both verbally and non-verbally when dealing with patients/relatives and other internal and external agencies especially when providing or receiving complex or sensitive information. Be able to adopt a flexible approach when required by the needs of the service.
Person Specification
Education and Training
Essential
- 1.Education and Training At least two years' experience as a medical secretary, AMSPAR Diploma or equivalent qualification. Audio typing and word processing skills at 60wpm, Administration or RSA level III qualification or equivalent. Undertake further training as part of continuous professional development.
Desirable
- 1.Education and Training BTEC or equivalent level of knowledge on a range of Trust policies and management procedures, requiring experience or ongoing further development/ training, e.g. Team Leading & Management
Experience
Essential
- Demonstrate the ability to organize own duties and prioritize tasks within a busy team environment. Ability to work without direct supervision.
Desirable
- Experience of recruitment and selection process. Experience of conducting personal development plans.
Knowledge
Essential
- Ability to demonstrate the use of information systems, e.g. word processing packages, spreadsheets, databases, patient administration system, email etc Ability to demonstrate an understanding of the importance of confidentiality and the Data Protection Act. Observe and adhere to all Trust policies and procedures.
Skills
Essential
- Excellent communication skills, both verbally and non-verbally when dealing with patients/relatives and other internal and external agencies especially when providing or receiving complex or sensitive information. Be able to adopt a flexible approach when required by the needs of the service.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
