Job summary
This role is a pivotal role in the running of the outpatient appointment booking service, ensuring all outpatient appointments are made, clinictemplate maintained and clinic capacity is monitored for specified specialties. To make sure that any variance from service targets are identified and escalated.
The post is a fixed term position with flexible working arrangements available as well as the opportunity for hybrid working once full trainedand competent, dependent on business need.
Main duties of the job
This role is a pivotal role in the running of the outpatient appointment booking service, ensuring all outpatient appointments are made, clinictemplate maintained and clinic capacity is monitored for specified specialties. To make sure that any variance from service targets are identified and escalated.
We are seeking a hard working, resilient, organised candidate who has the ability to use their own initiative, excellent computer skills andexperience in an acute healthcare setting. You must be able to follow procedures and ensure a high standard of service, ensuring the best qualitycare is given to patients and families.
About us
Alder Hey has already earned our place as one of the world's leading children's hospitals, thanks to innovation and pioneering medical work. Wetreat 250,000 young patients a year and have a broad range of hospital and community services, serving the local population of children, as wellas being a tertiary referral centre for children from across Merseyside, Cheshire and parts of Lancashire, Shropshire and North Wales. Everyindividual makes a valuable contribution and Alder Hey is proud of its long history of providing pioneering and innovative healthcare to childrenand young people. The post holder must adhere to Trust Policies and Procedures at all times.
Job description
Job responsibilities
This post will be responsible for a number of key aspects within the department: Responsible for negotiating appointments with parent/carers ensuring that appointment bookings are made within the strict parametersof clinical priority and NHS waiting time standards, also ensuring patient demographic details are checked and amended on the PAS(Meditech) system and complete necessary actions. Maintain and enhance an efficient and helpful attitude whilst undertaking all duties. Maintain / input / validate data for all areas, as required, ensuring patient details are accurate, using the Pas (Meditech) system,spreadsheets, and Patient Databases. Deal with all internal/external e-mails and web requests as required.
Job description
Job responsibilities
This post will be responsible for a number of key aspects within the department: Responsible for negotiating appointments with parent/carers ensuring that appointment bookings are made within the strict parametersof clinical priority and NHS waiting time standards, also ensuring patient demographic details are checked and amended on the PAS(Meditech) system and complete necessary actions. Maintain and enhance an efficient and helpful attitude whilst undertaking all duties. Maintain / input / validate data for all areas, as required, ensuring patient details are accurate, using the Pas (Meditech) system,spreadsheets, and Patient Databases. Deal with all internal/external e-mails and web requests as required.
Person Specification
Education
Essential
- Good general education
- NVQ Level 3 Customer Care or Equivalent
Person Specification
Education
Essential
- Good general education
- NVQ Level 3 Customer Care or Equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
