Job summary
To provide comprehensive clerical support for the ward. To retrieve/prepare all relevant documentation for the ward staff. To ensure accurate and timely data input on to the hospital PAS system for all admissions, discharges and transfers. To ensure all relevant documentation is filed into medical records folder.
Working hours will be as follows:
Monday to Friday 8.45am - 12.30pm.
Main duties of the job
1. Where applicable, welcome patients and families on to the Virtual Ward, ensuring patient details are correct and verifying with GP surgery when necessary.
2. Using smartcard to access the National Spine to verify patient demographic details and NHS numbers when required.3.Retrieve/prepare all relevant documentation for Virtual ward admissions.
4. To process all admissions, discharges and transfer of patients using the hospital information system (Meditech) in real time.
5. Ensure case notes are kept in good order, attaching all necessary documentation to correspond with patient's admission/transfer/discharge.
6. Prepare any relevant documentation for visit planning.
7. Ensure specialist records/audits are retrieved from hospital notes on discharge and sent to relevant department where applicable.8. Liaise with ward staff, admin staff and other departments as and when required.
9. To deal effectively with all incoming and outgoing correspondence.10. To book interpreters as and when required.
About us
As one of Europe's biggest and busiest children's hospitals, at Alder Hey Children's NHS Foundation Trust, we treat everything from common illnesses to highly complex and specialist conditions.In addition to our main hospital site, we offer paediatric services at a number of community sites and hold local clinics across Merseyside, Cumbria, Shropshire, Wales and the Isle of Man. We also provide specialist inpatient care for children with complex mental health needs in our recently relocated and newly opened state of the art facility.
Alder Hey has a thriving research portfolio and leads research into children's medicines, infection, inflammation and oncology. We are becoming recognised as one of the world's leaders in children's healthcare and research. We contribute to public health, lead cutting-edge research and teach the next generation of children's specialists. Alongside this is ourInnovation Hub, a dedicated space where clinicians and industries can come together to create new products and technologies.
We know that a children's hospital is different and that our job is more than just treating an illness. To us, every child is an individual. As well as giving them the very best care, we set out to make them feel happy, safe and confident as they play, learn and grow. At Alder Hey we are here to look after a child and their family and that includes mums, dads, brothers and sisters.
Job description
Job responsibilities
1. Where applicable, welcome patients and families on to the Virtual Ward, ensuring patient details are correct and verifying with GP surgery when necessary.
2. Using smartcard to access the National Spine to verify patient demographic details and NHS numbers when required.3.Retrieve/prepare all relevant documentation for Virtual ward admissions.
4. To process all admissions, discharges and transfer of patients using the hospital information system (Meditech) in real time.
5. Ensure case notes are kept in good order, attaching all necessary documentation to correspond with patients admission/transfer/discharge.
6. Prepare any relevant documentation for visit planning.
7. Ensure specialist records/audits are retrieved from hospital notes on discharge and sent to relevant department where applicable.8. Liaise with ward staff, admin staff and other departments as and when required.
9. To deal effectively with all incoming and outgoing correspondence.10. To book interpreters as and when required.
11. To deal with telephone enquiries in a timely manner and take appropriate action.
12. To liaise with Estates Department regarding routine maintenance of the office when necessary.13. To carry out general clerical duties including filing, and photocopying.
14. To act as mentor to other ward clerks when the need arises.
15. To effectively liaise with other departments internally and externally with regard to all aspects of patient care.
16. Photocopy, laminate and display ward information as requested by team management.
17. Support the Meditech Downtime process as guided by team management.
18. Support office administration in the event of sickness or absence.
19. Copy type minutes, relevant documentation for team management.20. Scan records to appropriate folders where necessary.21. Distribute patient information documentation for parents.
Job description
Job responsibilities
1. Where applicable, welcome patients and families on to the Virtual Ward, ensuring patient details are correct and verifying with GP surgery when necessary.
2. Using smartcard to access the National Spine to verify patient demographic details and NHS numbers when required.3.Retrieve/prepare all relevant documentation for Virtual ward admissions.
4. To process all admissions, discharges and transfer of patients using the hospital information system (Meditech) in real time.
5. Ensure case notes are kept in good order, attaching all necessary documentation to correspond with patients admission/transfer/discharge.
6. Prepare any relevant documentation for visit planning.
7. Ensure specialist records/audits are retrieved from hospital notes on discharge and sent to relevant department where applicable.8. Liaise with ward staff, admin staff and other departments as and when required.
9. To deal effectively with all incoming and outgoing correspondence.10. To book interpreters as and when required.
11. To deal with telephone enquiries in a timely manner and take appropriate action.
12. To liaise with Estates Department regarding routine maintenance of the office when necessary.13. To carry out general clerical duties including filing, and photocopying.
14. To act as mentor to other ward clerks when the need arises.
15. To effectively liaise with other departments internally and externally with regard to all aspects of patient care.
16. Photocopy, laminate and display ward information as requested by team management.
17. Support the Meditech Downtime process as guided by team management.
18. Support office administration in the event of sickness or absence.
19. Copy type minutes, relevant documentation for team management.20. Scan records to appropriate folders where necessary.21. Distribute patient information documentation for parents.
Person Specification
Education & Training
Essential
- Educated to GCSE level or equivalent
Experience
Essential
- Previously worked in an administrative role without the need for direct supervision.
Desirable
- Previous experience in a clerical healthcare environment.
Knowledge
Essential
Desirable
Skills
Essential
- oExcellent communication skills, both verbally and in writing. oAbility to work as part of a team and without direct supervision when required. oAbility to work using own initiative. oExcellent organisational skills to meet agreed deadlines. oComputer literacy and keyboard skills in order to input and retrieve data. oAbility to demonstrate the importance of confidentiality. oAbility to demonstrate initiative and self-motivation.
Personal attributes
Essential
- oA flexible approach to meet the needs of the ward. oProfessional approach to work and team members. oPunctual and reliable. oListen and act in a caring manner towards patients, parents, families and visitors.
Desirable
- oAbility to demonstrate personal development
Person Specification
Education & Training
Essential
- Educated to GCSE level or equivalent
Experience
Essential
- Previously worked in an administrative role without the need for direct supervision.
Desirable
- Previous experience in a clerical healthcare environment.
Knowledge
Essential
Desirable
Skills
Essential
- oExcellent communication skills, both verbally and in writing. oAbility to work as part of a team and without direct supervision when required. oAbility to work using own initiative. oExcellent organisational skills to meet agreed deadlines. oComputer literacy and keyboard skills in order to input and retrieve data. oAbility to demonstrate the importance of confidentiality. oAbility to demonstrate initiative and self-motivation.
Personal attributes
Essential
- oA flexible approach to meet the needs of the ward. oProfessional approach to work and team members. oPunctual and reliable. oListen and act in a caring manner towards patients, parents, families and visitors.
Desirable
- oAbility to demonstrate personal development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
