Job summary
The Community Speech & Language Therapy Service at Alder Hey Children's NHS Foundation Trust covers Sefton and Liverpool across 3 administrative bases, and we are looking for a support secretary / administrator to join the growing admin team. You will be based in Kilby House, Liverpool Innovation Park, Edge Lane Drive, though may be required to provide cover elsewhere. The position requires the successful candidate to respond confidentially, effectively, and efficiently to telephone & email queries from clinical and non-Clinical staff and service users in a professional manner. To provide general administrative and secretarial support to the service. Support the day-to-day organisation of the clinicians' diaries by ensuring that appointments are scheduled in a timely manner using the Trust's Patient Administration System. Attending meetings as required taking and typing up minutes within locally agreed timescales. To deal effectively with all incoming and outgoing correspondence, including answering of phones.
Main duties of the job
The post holder will be expected to work with some supervision from the Pathway Co-ordinator on a day to day basis, though still exercising independent judgment and using their own initiative. Confidentiality must be maintained at all times when dealing with patient/staff information. To provide general administrative and secretarial support to the service, including logging referrals and scanning documents. Support the day to day organisation of diaries by ensuring that appointments are scheduled in a timely manner. The post holder will provide a confident and professional service to all patients and their parents/carers, as well as other professionals whilst supporting them throughout their care.
About us
Alder Hey Children's NHS Foundation Trust is a provider of specialist health care to over 275,000 children and young people each year. In addition to the hospital site located in the West Derby area of Liverpool, Alder Hey has a presence in community outreach sites and, in collaboration with other providers, our clinicians help deliver care closer to patients' homes by holding local clinics. You can expect a warm welcome at Alder Hey Children's NHS Foundation Trust, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At Alder Hey we appreciate our staff and reward them with an outstanding benefits package including: Great flexible working opportunities Discounted gym membership Lease car scheme and Home Electronics Scheme Generous annual leave and pension scheme Extensive staff health and well-being programmes
Job description
Job responsibilities
Please see the attached job description and person specification for details. You are also more than welcome to contact to discuss the post or request an informal visit to the department.
Job description
Job responsibilities
Please see the attached job description and person specification for details. You are also more than welcome to contact to discuss the post or request an informal visit to the department.
Person Specification
Education and training
Essential
- Good standard of education - minimum of 3 GCSEs (or equivalent) at grade C or above including English Language.
- NVQ Level 3 in Business Administration or equivalent knowledge/experience (or working towards)
Desirable
- Computing/ Administration qualification
- Driving license
Experience
Essential
- Experience of a secretarial/administrative role providing general provision of secretarial/administrative duties in a challenging and constantly changing environment
- Experience in planning and organising meetings and taking minutes
- Experience of maintaining and setting up database
- Experience of providing secretarial/administrative support to a team
Desirable
- Experience of working within an NHS environment.
- Experience of EMIS / Meditech / Other electronic clinical record systems
Knowledge
Essential
- Knowledge of computer packages e.g., Word, Excel, Outlook and PowerPoint
- Ability to use email and maintain and update electronic diaries
- Knowledge of Data Protection and understanding of the need to maintain strict confidentiality
Desirable
- Previous experience in the use of EMIS, Meditech and Medisec.
Skills and personal attributes
Essential
- Good interpersonal skills ? Excellent verbal and written communication skills, with the ability to deal with and prepare routine verbal and written correspondence and the ability to obtain information and pass on comprehensive and confidential messages ? Able to use own initiative to resolve routine queries, in line with departmental procedures ? Able to work with minimum supervision following set procedures ? Ability to organise and prioritise workload in order to meet deadlines ? Ability to work as a member of a team ? Flexible approach to work and adaptable to change
Person Specification
Education and training
Essential
- Good standard of education - minimum of 3 GCSEs (or equivalent) at grade C or above including English Language.
- NVQ Level 3 in Business Administration or equivalent knowledge/experience (or working towards)
Desirable
- Computing/ Administration qualification
- Driving license
Experience
Essential
- Experience of a secretarial/administrative role providing general provision of secretarial/administrative duties in a challenging and constantly changing environment
- Experience in planning and organising meetings and taking minutes
- Experience of maintaining and setting up database
- Experience of providing secretarial/administrative support to a team
Desirable
- Experience of working within an NHS environment.
- Experience of EMIS / Meditech / Other electronic clinical record systems
Knowledge
Essential
- Knowledge of computer packages e.g., Word, Excel, Outlook and PowerPoint
- Ability to use email and maintain and update electronic diaries
- Knowledge of Data Protection and understanding of the need to maintain strict confidentiality
Desirable
- Previous experience in the use of EMIS, Meditech and Medisec.
Skills and personal attributes
Essential
- Good interpersonal skills ? Excellent verbal and written communication skills, with the ability to deal with and prepare routine verbal and written correspondence and the ability to obtain information and pass on comprehensive and confidential messages ? Able to use own initiative to resolve routine queries, in line with departmental procedures ? Able to work with minimum supervision following set procedures ? Ability to organise and prioritise workload in order to meet deadlines ? Ability to work as a member of a team ? Flexible approach to work and adaptable to change
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Alder Hey Children's NHS Foundation Trust
Address
Kilby House, Liverpool Innovation Park
Digital Way, Edge Lane Drive
Liverpool
L7 9NJ
Employer's website
https://alderhey.nhs.uk/ (Opens in a new tab)
