Job summary
The purpose of this post is to provide a comprehensive administrative service within the ADHD Team. The post holder's main duties will include planning, organising, directing and coordinating the work of the department.The Pathway Co-Coordinator will be expected to work with the minimum of supervision. He/she will be able to demonstrate flexibility and use own initiative to carry out duties in such a way as to make a direct and positive contribution to the organisation. The post holder will provide a confident professional service to all patients and their parents, whilst supporting them throughout their pathway of care. It is vital that confidentiality be maintained at all times. The post holder must adhere to Trust Policies and Procedures at all times.
Main duties of the job
- Communicate professionally and effectively with patients/parents/carers, the general public and all internal and external agencies in a timely manner.
- Ensure empathy and confidentiality when dealing with distressed patients/parents/carers.
Work flexibly to ensure the needs of the service are met at all times.
Ensure clinical teams respond and action referrals within locally agreed timescales, ensuring a clear audit trail.
Proactively manage telephone calls, many may be of a sensitive nature from patients/parents/carers or from other healthcare professions, all of which require a high level of patient confidentiality and sensitivity.
To provide full support to Line Managers at all times.
To provide cover in the absence of other Pathway Co-ordinators to ensure the smooth running of the service during planned and unplanned leave.
Undergo continuous professional development as identified in personal development plan/review, in conjunction with the Knowledge & Skills Framework (KSF) outline for this post.
Ensure that information systems accurately record the stage of the patient journey in line with national and locally agreed policies and procedures.
The post holder may be required to undertake audits of their own workload, as well as that of the supporting team, in conjunction with the requirements of the management team, e.g. telephone audit.
About us
As one of Europe's biggest and busiest children's hospitals, at Alder Hey Children's NHS Foundation Trust, we treat everything from common illnesses to highly complex and specialist conditions.In addition to our main hospital site, we offer paediatric services at a number of community sites and hold local clinics across Merseyside, Cumbria, Shropshire, Wales and the Isle of Man. We also provide specialist inpatient care for children with complex mental health needs in our recently relocated and newly opened state of the art facility.
Alder Hey has a thriving research portfolio and leads research into children's medicines, infection, inflammation and oncology. We are becoming recognised as one of the world's leaders in children's healthcare and research. We contribute to public health, lead cutting-edge research and teach the next generation of children's specialists. Alongside this is ourInnovation Hub, a dedicated space where clinicians and industries can come together to create new products and technologies.
We know that a children's hospital is different and that our job is more than just treating an illness. To us, every child is an individual. As well as giving them the very best care, we set out to make them feel happy, safe and confident as they play, learn and grow. At Alder Hey we are here to look after a child and their family and that includes mums, dads, brothers and sisters.
Job description
Job responsibilities
Education and Training Essential criteria
- Experience of a secretarial/administrative role providing general provision of secretarial/administrative duties in a challenging and constantly changing environment.
- Proficient in the use of Microsoft Office
Desirable criteria
- BTEC or equivalent level of knowledge on a range of Trust policies and management procedures, requiring experience or ongoing further development/ training, e.g. Team Leading & Management
- Audio typing and word processing skills at 60wpm, Administration or RSA level III qualification or equivalent.
Experience Essential criteria
- The use of information systems, e.g. word processing packages, spreadsheets, databases, patient administration system, email etc.
- Ability to work without direct supervision.
- Be able to adopt a flexible approach when required by the needs of the service
Desirable criteria
- Experience of conducting personal development plans.
- Experience of Waitlist Management
Knowledge Essential criteria
- Ability to demonstrate an understanding of the importance of confidentiality and the Data Protection Act.
Desirable criteria
- Previous experience in use of Patient Administration System (Meditech)
Skills Essential criteria
- Excellent communication skills, both verbally and non-verbally when dealing with patients/relatives and other internal and external agencies especially when providing or receiving complex or sensitive information.
- Ability to demonstrate excellent leadership skills, including leading change, empowering others and holding people to account.
Personal Attributes Essential criteria
- Demonstrate the ability to organize own duties and prioritise tasks within a busy team environment.
- Undertake further training as part of continuous professional development.
- Observe and adhere to all Trust policies and procedures.
Job description
Job responsibilities
Education and Training Essential criteria
- Experience of a secretarial/administrative role providing general provision of secretarial/administrative duties in a challenging and constantly changing environment.
- Proficient in the use of Microsoft Office
Desirable criteria
- BTEC or equivalent level of knowledge on a range of Trust policies and management procedures, requiring experience or ongoing further development/ training, e.g. Team Leading & Management
- Audio typing and word processing skills at 60wpm, Administration or RSA level III qualification or equivalent.
Experience Essential criteria
- The use of information systems, e.g. word processing packages, spreadsheets, databases, patient administration system, email etc.
- Ability to work without direct supervision.
- Be able to adopt a flexible approach when required by the needs of the service
Desirable criteria
- Experience of conducting personal development plans.
- Experience of Waitlist Management
Knowledge Essential criteria
- Ability to demonstrate an understanding of the importance of confidentiality and the Data Protection Act.
Desirable criteria
- Previous experience in use of Patient Administration System (Meditech)
Skills Essential criteria
- Excellent communication skills, both verbally and non-verbally when dealing with patients/relatives and other internal and external agencies especially when providing or receiving complex or sensitive information.
- Ability to demonstrate excellent leadership skills, including leading change, empowering others and holding people to account.
Personal Attributes Essential criteria
- Demonstrate the ability to organize own duties and prioritise tasks within a busy team environment.
- Undertake further training as part of continuous professional development.
- Observe and adhere to all Trust policies and procedures.
Person Specification
Interview
Essential
- At least two years' experience as a medical secretary, AMSPAR Diploma or equivalent qualification. ? Audio typing and word processing skills at 60wpm, Administration or RSA level III qualification or equivalent.
- The use of information systems, e.g. word processing packages, spreadsheets, databases, patient administration system, email etc. ? Ability to work without direct supervision. ? Be able to adopt a flexible approach when required by the needs of the service
- Ability to demonstrate an understanding of the importance of confidentiality and the Data Protection Act.
- Excellent communication skills, both verbally and non-verbally when dealing with patients/relatives and other internal and external agencies especially when providing or receiving complex or sensitive information. ? Ability to demonstrate excellent leadership skills, including leading change, empowering others and holding people to account.
- Demonstrate the ability to organize own duties and prioritise tasks within a busy team environment. ? Undertake further training as part of continuous professional development. ? Observe and adhere to all Trust policies and procedures
Desirable
- BTEC or equivalent level of knowledge on a range of Trust policies and management procedures, requiring experience or ongoing further development/ training, e.g. Team Leading & Management ? Audio typing and word processing skills at 60wpm, Administration or RSA level III qualification or equivalent.
- Experience of conducting personal development plans. ? Waitlist Management
- Previous experience in use of Patient Administration System (Meditech)
Person Specification
Interview
Essential
- At least two years' experience as a medical secretary, AMSPAR Diploma or equivalent qualification. ? Audio typing and word processing skills at 60wpm, Administration or RSA level III qualification or equivalent.
- The use of information systems, e.g. word processing packages, spreadsheets, databases, patient administration system, email etc. ? Ability to work without direct supervision. ? Be able to adopt a flexible approach when required by the needs of the service
- Ability to demonstrate an understanding of the importance of confidentiality and the Data Protection Act.
- Excellent communication skills, both verbally and non-verbally when dealing with patients/relatives and other internal and external agencies especially when providing or receiving complex or sensitive information. ? Ability to demonstrate excellent leadership skills, including leading change, empowering others and holding people to account.
- Demonstrate the ability to organize own duties and prioritise tasks within a busy team environment. ? Undertake further training as part of continuous professional development. ? Observe and adhere to all Trust policies and procedures
Desirable
- BTEC or equivalent level of knowledge on a range of Trust policies and management procedures, requiring experience or ongoing further development/ training, e.g. Team Leading & Management ? Audio typing and word processing skills at 60wpm, Administration or RSA level III qualification or equivalent.
- Experience of conducting personal development plans. ? Waitlist Management
- Previous experience in use of Patient Administration System (Meditech)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
