Job summary
To assist and support the Head of Service in the maintenance anddevelopment of admin and clerical services across the full range of Alder Centreactivities byproviding modern, professional, administrative, clerical and reception services within the Centre. The primary purpose of the role is to ensure dayto day continuity and consistency of service provision to all of the Centre's users. However, the postholder will also pro-actively identify any areas of improvement and development of administrative and clerical support systems and procedures, consistent with a modern, professional, psychosocial mental health service.
Main duties of the job
The post-holder will be fully supportive of the vision, mission, aims and objectives of the Centre and within their role will support the Head ofService in maintaining, developing and promoting a modern, professional and evidence based psychosocial mental health service.
About us
As one of Europe's biggest and busiest children's hospitals, at Alder Hey Children's NHS Foundation Trust, we treat everything from common illnesses to highly complex and specialist conditions.In addition to our main hospital site, we offer paediatric services at a number of community sites and hold local clinics across Merseyside, Cumbria, Shropshire, Wales and the Isle of Man. We also provide specialist inpatient care for children with complex mental health needs in our recently relocated and newly opened state of the art facility.
Alder Hey has a thriving research portfolio and leads research into children's medicines, infection, inflammation and oncology. We are becoming recognised as one of the world's leaders in children's healthcare and research. We contribute to public health, lead cutting-edge research and teach the next generation of children's specialists. Alongside this is ourInnovation Hub, a dedicated space where clinicians and industries can come together to create new products and technologies.
We know that a children's hospital is different and that our job is more than just treating an illness. To us, every child is an individual. As well as giving them the very best care, we set out to make them feel happy, safe and confident as they play, learn and grow. At Alder Hey we are here to look after a child and their family and that includes mums, dads, brothers and sisters.
Job description
Job responsibilities
The post-holder will be fully supportive of the vision, mission, aims and objectives of the Centre and within their role will support the Head ofService in maintaining, developing and promoting a modern, professional and evidence based psychosocial mental health service.The post holder will be responsible for the induction, training, development and supervision of volunteer reception staff.The post-holder will ensure the provision of continuous and consistent opening times, reception, administrative and clerical duties.The post holder will undertake operational reception duties which include telephone enquiries, client referrals and the processing of associatedinformation.The post holder will play a pro-active part in meeting, greeting and welcoming visitors to the Centre and the promotion of a warm and welcoming therapeutic environment.The post-holder will communicate and liaise with other internal Trust departments and individuals through a range of interpersonal, electronic and IT media.The Centre operates evening and occasional weekend activities which will at times, require the Admin. Coordinator to work evenings andweekends.The post holder will be responsible for arranging hospitality for all visitors which will typically include making beverages and associated clearingactivities.The post-holder will produce, maintain and process all manual and IT generated client and Centre information, marketing and public relationsmaterial as required daily and periodically.The Centre works to the ethical standards outlined in the British Association of Counsellors and Psychotherapists Code of Practice and the post holder will perform to these and other Trust and Centre Policies, paying particular regard to clinical governance, health and safety and clientconfidentiality.The post-holder will assist and support the promotion of a client-focused, team working culture.
Job description
Job responsibilities
The post-holder will be fully supportive of the vision, mission, aims and objectives of the Centre and within their role will support the Head ofService in maintaining, developing and promoting a modern, professional and evidence based psychosocial mental health service.The post holder will be responsible for the induction, training, development and supervision of volunteer reception staff.The post-holder will ensure the provision of continuous and consistent opening times, reception, administrative and clerical duties.The post holder will undertake operational reception duties which include telephone enquiries, client referrals and the processing of associatedinformation.The post holder will play a pro-active part in meeting, greeting and welcoming visitors to the Centre and the promotion of a warm and welcoming therapeutic environment.The post-holder will communicate and liaise with other internal Trust departments and individuals through a range of interpersonal, electronic and IT media.The Centre operates evening and occasional weekend activities which will at times, require the Admin. Coordinator to work evenings andweekends.The post holder will be responsible for arranging hospitality for all visitors which will typically include making beverages and associated clearingactivities.The post-holder will produce, maintain and process all manual and IT generated client and Centre information, marketing and public relationsmaterial as required daily and periodically.The Centre works to the ethical standards outlined in the British Association of Counsellors and Psychotherapists Code of Practice and the post holder will perform to these and other Trust and Centre Policies, paying particular regard to clinical governance, health and safety and clientconfidentiality.The post-holder will assist and support the promotion of a client-focused, team working culture.
Person Specification
Education & Training
Essential
- Knowledge and experience of integrated IT business packages including Word, Excel, Trust computer systems.
Desirable
- Accredited training in Grief and Child Loss and/or Basic Counselling Skills
Experience
Essential
- Experience of working in a busy office environment maintaining reception, administrative and clerical support systems and procedures
- Experience of working in an NHS or mental health setting
- Experience of working in a mental health setting including Bereavement and/or Child Bereavement (minimum 3 years)
- Experience of working with clients from ethnic, racial, religious, social and cultural minorities With specific responsibility for ethnic monitoring
- Excellent written and oral communication skills and experience specifically including: Bereaved families Inter-agencies dealing with bereavement A range of volunteers including bereaved volunteers Professional clinicians etc.,
- Experienced and skilled team worker
- Experience of delegating and coordinating the work of other paid and volunteer administrative and clerical staff (minimum 3 years)
- Flexible with regard to working methods, hours and attitude
Skills
Essential
- Pro-active approach and ability to work on own initiative with minimum supervision
- Ability to meet agreed objectives and work to deadlines
- Excellent time-management skills
Person Specification
Education & Training
Essential
- Knowledge and experience of integrated IT business packages including Word, Excel, Trust computer systems.
Desirable
- Accredited training in Grief and Child Loss and/or Basic Counselling Skills
Experience
Essential
- Experience of working in a busy office environment maintaining reception, administrative and clerical support systems and procedures
- Experience of working in an NHS or mental health setting
- Experience of working in a mental health setting including Bereavement and/or Child Bereavement (minimum 3 years)
- Experience of working with clients from ethnic, racial, religious, social and cultural minorities With specific responsibility for ethnic monitoring
- Excellent written and oral communication skills and experience specifically including: Bereaved families Inter-agencies dealing with bereavement A range of volunteers including bereaved volunteers Professional clinicians etc.,
- Experienced and skilled team worker
- Experience of delegating and coordinating the work of other paid and volunteer administrative and clerical staff (minimum 3 years)
- Flexible with regard to working methods, hours and attitude
Skills
Essential
- Pro-active approach and ability to work on own initiative with minimum supervision
- Ability to meet agreed objectives and work to deadlines
- Excellent time-management skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
