Job summary
Clinic Receptionist
Band 2
Permanent
37.5 Hours per week
An opportunity has arisen within the Community Division of Alder Hey to work as a receptionist based at the Southport Centre for Health and Wellbeing, supporting clinicians from Alder Hey carrying out Outpatient clinics.
We are looking for a highly motivated & flexible individual with good communication, organisational and data input skills to join our friendly team.
Working 37.5hrs over 4 days (core hours between 8am and 6pm) on a rota basis, the duties include Outpatient clinic reception and admissions. Checking patients in and out of clinic, managing clinic flow and ensuring full cash up of the clinics are performed. The successful applicant must be committed to embracing new working practices in order to provide a continuing effective and efficient service. Excellent keyboard, telephone and communication skills Good interpersonal and team working skills are required, with the ability to work well under pressure, prioritise your workload and meet demanding deadlines.
As part of this role the successful applicant would be expected to travel to Alder Hey Hospital for training as part of the induction package.
For further information please contact Lorraine Morgan or Richard Gibbs at lorraine.morgan@alderhey.nhs.uk or richard.gibbs@alderhey.nhs.uk
**Please note this vacancy will close once sufficient applications have been received**
Main duties of the job
- To work a daily shift pattern with a flexible approach to working hours to meet the needs of the service.
- Receive and book in patients on arrival to appropriate departments, ensuring all patient demographic details are checked and amended on the PAS (Meditech) system.
- Record "Walk in" patients as required ensuring all documentation is complete.
- Ensure attendances are booked out according to instructions to "Admit", "Discharge", "Wait list" or "queue for future appointment" or "make appointment" if falls out of the partial booking criteria.
- Ensure that DNAs are recorded and actioned accurately and promptly.
- To assist the Operational Manger with the housekeeping, including the upkeep of equipment and reporting any faults to the appropriate person/department.
- Undertake general administration duties ie answering the phone line, photocopying, keeping collected data in order.
- Manage complaints / aggressive / abusive member of the public locally if possible and advise families of the Trust's complaints procedure. Escalate to Operational Manager if necessary.
- Liaise with Operational Manager to ensure that they are aware of any potential problems.
- Act at all times as a responsible member of the team, showing respect and consideration for co-workers, patients and visitors.
- Post holder will be expected to provide cover / rotation for other Patient Services staff when required to do so across multiple sites.
About us
An opportunity has arisen within the Community Division of Alder Hey Children's Hospital for a clinic receptionist who will be based at Southport Centre for Health and Wellbeing. We are looking for a highly motivated & flexible individual with good communication, organisational and data input skills to join our friendly team.
Job description
Job responsibilities
- To support the Attend Anywhere virtual clinics
- Ensure clinic booking summaries and clinic pro-formas are completed timely and accurately.
- To carry out regular audits as required.
- Input diagnostic codes and treatments as required, such as GP phlebotomy requests, to support the phlebotomy service.
- Maintain / input / validate data for all areas, as required, ensuring patient details are accurate, using the Pas (Meditech) system, spreadsheets, and Patient Databases.
- Work without direct supervision using experience and knowledge.
- Participate in regular staff meetings.
- Business Continuity Duties Follow Policies and Protocols to ensure continued effective service provision when required.
- Continue to maintain own competencies, including ensuring all mandatory and statutory training is up to date
Job description
Job responsibilities
- To support the Attend Anywhere virtual clinics
- Ensure clinic booking summaries and clinic pro-formas are completed timely and accurately.
- To carry out regular audits as required.
- Input diagnostic codes and treatments as required, such as GP phlebotomy requests, to support the phlebotomy service.
- Maintain / input / validate data for all areas, as required, ensuring patient details are accurate, using the Pas (Meditech) system, spreadsheets, and Patient Databases.
- Work without direct supervision using experience and knowledge.
- Participate in regular staff meetings.
- Business Continuity Duties Follow Policies and Protocols to ensure continued effective service provision when required.
- Continue to maintain own competencies, including ensuring all mandatory and statutory training is up to date
Person Specification
Skills
Essential
- Excellent communication skills
- Computer and Keyboard skills
- Microsoft office
Knowledge
Desirable
- Patient administration Systems
Personal Attributes
Essential
- Ability to use own initiative
- To have an organized and systematic approach to tasks, prioritise and plan workload effectively
- Team Player
Education & Training
Essential
Desirable
- NVQ Level 2 Customer Care or Equivalent
Experience
Essential
- Experience of office duties including telephone and reception
Desirable
- Acute Healthcare experience/ including experience of liaison with patients/health professionals or equivalent in an acute Healthcare provider setting.
Person Specification
Skills
Essential
- Excellent communication skills
- Computer and Keyboard skills
- Microsoft office
Knowledge
Desirable
- Patient administration Systems
Personal Attributes
Essential
- Ability to use own initiative
- To have an organized and systematic approach to tasks, prioritise and plan workload effectively
- Team Player
Education & Training
Essential
Desirable
- NVQ Level 2 Customer Care or Equivalent
Experience
Essential
- Experience of office duties including telephone and reception
Desirable
- Acute Healthcare experience/ including experience of liaison with patients/health professionals or equivalent in an acute Healthcare provider setting.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Alder Hey Children's NHS Foundation Trust
Address
Southport Centre For Health and Wellbeing
44-46 Hoghton Street
Southport
PR9 0PQ
Employer's website
https://alderhey.nhs.uk/ (Opens in a new tab)
