Job summary
An exciting opportunity has arisen for an enthusiastic and motivated individual to be Operational Manager for the Gender Service for the North of England. The Children and Young People's Gender Service is a Phase 1 Provider of Gender Services provided in partnership by Alder Hey Children's NHS Foundation Trust and Manchester University NHS Foundation Trust.
The postholder will support the management of day-to-day issues in the service and will have responsibility for providing management and leadership to the administrative and clerical teams. The postholder will be responsible for the achievement of key performance targets across the service and will ensure access and waiting times are managed in an efficient and effective way.
Successful candidates will have strong interpersonal and communication skills, be well organised, enthusiastic with the ability to problem solve and will be committed to improving services for children, young people and their families.
Main duties of the job
The main duties for this role are provided in the attached job description
For further details please contactGSrecruitment@alderhey.nhs.uk
About us
Alder Hey Children's NHS Foundation Trust is a provider of specialist health care to over 275,000 children and young people each year. Alder Hey has a presence in community outreach sites and, in collaboration with other providers, our clinicians help deliver care closer to patients' homes by holding local clinics at locations from Cumbria to Shropshire, in Wales and the Isle of Man. The Trust also provides inpatient care for children with complex mental health needs at our Sunflower House building newly relocated, and opened on the hospital site.
We currently have more than 4,000 staff working across our community and hospital sites. We're also a teaching and training hospital providing education and training to around 540 medical and over 500 nursing and allied health professional students each year.
As black and minority ethnic (BME) employees are currently under-represented in this area, we particularly welcome applications from members of our BME communities. All appointments will be made on merit.
You can expect a warm welcome at Alder Hey Childrens NHS Foundation Trust, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At Alder Hey we appreciate our staff and reward them with an outstanding benefits package including:
- Great flexible working opportunities
- Lease car scheme and Home Electronics Scheme
- Generous annual leave and pension scheme
- Extensive staff health and well-being programmes
Job description
Job responsibilities
The main responsibilities for this role are provided in the attached job description/person specification
Job description
Job responsibilities
The main responsibilities for this role are provided in the attached job description/person specification
Person Specification
Education and Training
Essential
- Education to degree level or equivalent experience
- Demonstrable experience within an administrative and clerical role, in a healthcare setting
- Demonstrable experience at a supervisory level
- Experience and evidence of managing change
Desirable
- Undertake in house training course to enable the post-holder to develop effectively within the role
Experience
Essential
- A commitment to improving patient services through the ability to sustain a clear performance focus on achieving demanding goals.
- Ability to manage multiple priorities to ensure key operational and performance indicators are met
Knowledge
Essential
- Previous knowledge and experience of managing and monitoring patients on an RTT or non-RTT pathway
Skills
Essential
- The ability to enthuse, motivate and involve individuals and teams, and have them understand the Trust's and your performance expectations
- IT literate with ability to use all Microsoft Office applications.
- Demonstrable inter-personal and communications skills, with a track record in writing business cases and policies
Personal Attributes
Essential
- High level or work organisation, self-motivation, drive for performance and improvement, and flexibility in approach and attitude.
- Strong sense of commitment to openness, honesty and integrity in undertaking the role.
Person Specification
Education and Training
Essential
- Education to degree level or equivalent experience
- Demonstrable experience within an administrative and clerical role, in a healthcare setting
- Demonstrable experience at a supervisory level
- Experience and evidence of managing change
Desirable
- Undertake in house training course to enable the post-holder to develop effectively within the role
Experience
Essential
- A commitment to improving patient services through the ability to sustain a clear performance focus on achieving demanding goals.
- Ability to manage multiple priorities to ensure key operational and performance indicators are met
Knowledge
Essential
- Previous knowledge and experience of managing and monitoring patients on an RTT or non-RTT pathway
Skills
Essential
- The ability to enthuse, motivate and involve individuals and teams, and have them understand the Trust's and your performance expectations
- IT literate with ability to use all Microsoft Office applications.
- Demonstrable inter-personal and communications skills, with a track record in writing business cases and policies
Personal Attributes
Essential
- High level or work organisation, self-motivation, drive for performance and improvement, and flexibility in approach and attitude.
- Strong sense of commitment to openness, honesty and integrity in undertaking the role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
