Job summary
We are looking for an enthusiastic and passionate individual to join the Complex Medicine management team on a fixed term 12 month basis to cover the operational manager's maternity leave.
The Operational Manager is an integral part of the overall Divisional management structure and will support the Service Manager and the Assistant Service Manager role.
The Operational Manager will be responsible for the day-to-day administration and clerical services within designated clinical service lines.
The Operational Managerwill work closely with the Service Manager and Assistant Service Manager (whereapplicable) to ensure leadership to the administration and clerical teams is in line with the strategic direction of the clinical service lines and supporting the management of day to day service issues.
Main duties of the job
The role is an essential and pivotal role, providing operational day to day management support across the division . The Operational Manager will be responsible for the management of day-to-day administration and clerical services within designated clinical service areas. The Operational Manager will work closely with the Service Manager and Assistant Service Manager (where applicable) to ensure leadership to the administration and clerical teams is in line with the strategic direction of the clinical services and supporting the management of day to day service issues.
About us
Alder Hey has already earned our place as one of the world's leading children's hospitals, thanks to innovation and pioneering medical work. We treat 250,000 young patients a year and have a broad range of hospital and community services, serving the local population of children, as well as being a tertiary referral centre for children from across Merseyside, Cheshire and parts of Lancashire, Shropshire and North Wales. Every individual makes a valuable contribution and Alder Hey is proud of its long history of providing pioneering and innovative healthcare to children and young people. The post holder must adhere to Trust Policies and Procedures at all times.
Job description
Job responsibilities
This post will be responsible for a number of key aspects within the Division:
Providing leadership and proactive management of patients pathway within the division, ensuring that the clinical teams are managing their 18 week pathway KPI's.
Be aware and proactively manage patients on a Cancer pathway adhering to national standards.
Be responsible for communication and engagement with staff across the administration and clerical teams
To support the development and promotion of the Trust vision and values widely within the service/care group
Responsible for the achievement of key finance and operational performance as part of the quality improvement programme across administration and clerical teams
Relevant NHS experience is essential, as is the ability to enthuse and motivate individuals and teams, to work towards the Trust and Divisional performance expectations.
Job description
Job responsibilities
This post will be responsible for a number of key aspects within the Division:
Providing leadership and proactive management of patients pathway within the division, ensuring that the clinical teams are managing their 18 week pathway KPI's.
Be aware and proactively manage patients on a Cancer pathway adhering to national standards.
Be responsible for communication and engagement with staff across the administration and clerical teams
To support the development and promotion of the Trust vision and values widely within the service/care group
Responsible for the achievement of key finance and operational performance as part of the quality improvement programme across administration and clerical teams
Relevant NHS experience is essential, as is the ability to enthuse and motivate individuals and teams, to work towards the Trust and Divisional performance expectations.
Person Specification
Education and Training
Essential
- Educated to degree level or experience
Desirable
- Undertake in-house training courses within the Trust to enable the post holder to develop effectively within the role.
Experience and knowledge of
Essential
- Knowledge and experience of managing and monitoring patients on the 18 Week RTT Pathway
- Demonstrable experience in an administrative & clerical role within a healthcare setting
- Demonstrable experience at supervisory level
- Experience and evidence of managing change
Skills
Essential
- The ability to enthuse, motivate and involve individuals and teams, and have them understand the Trust's and your performance expectations
- A commitment to improving patient services through the ability to sustain a clear performance focus on achieving demanding goals
- Ability to manage multiple priorities to ensure key operational and performance indicators are met
- IT literate with ability to use all Microsoft Office applications
Person Specification
Education and Training
Essential
- Educated to degree level or experience
Desirable
- Undertake in-house training courses within the Trust to enable the post holder to develop effectively within the role.
Experience and knowledge of
Essential
- Knowledge and experience of managing and monitoring patients on the 18 Week RTT Pathway
- Demonstrable experience in an administrative & clerical role within a healthcare setting
- Demonstrable experience at supervisory level
- Experience and evidence of managing change
Skills
Essential
- The ability to enthuse, motivate and involve individuals and teams, and have them understand the Trust's and your performance expectations
- A commitment to improving patient services through the ability to sustain a clear performance focus on achieving demanding goals
- Ability to manage multiple priorities to ensure key operational and performance indicators are met
- IT literate with ability to use all Microsoft Office applications
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
