Job summary
We are looking for a dynamic and motivated person, to join The Alder Centre and support our Child Death Hepline Volunteer Training & Practice Cordinator at Alder Hey Hospital.
The Child Death Helpline is staffed by volunteers, all of them bereaved. The helpline is a partnership between professionals and non-professionals working together to provide a professional service to anyone affected by the death of a child of any age.
Smooth administration is vital to the success of the Helpline, in dealing with organising meetings, marketing, recruiting and day-to-day processes.
The successful candidate will be joining our team at an exciting time, with the opportunity to make a huge difference to the polulation we serve.
Main duties of the job
To assist and support the Child Death Helpline Volunteer Coordinator in the maintenance and development of admin and clerical services for the Child Death Helpline activities by providing modern, professional, administrative, clerical services. The primary purpose of the role is to ensure day to day continuity and consistency of service provision to all of the service's users and workers. However, the postholder will also pro-actively identify any areas of improvement and development of administrative and clerical support systems and procedures, consistent with a modern, professional helpline service.
About us
Our values:
We pride ourselves on the quality of our care, going the extra mile to make Alder hey a safe and special place for children and their families.
We are committed to continually improving for the benefit of our patients.
We are open and honest and engage everyone we meet with a smile.
We show that we value every individual for who they are and their contribution.
We work across the Alder Hey community in teams that are built on friendship, dedication, care and reassurance.
Values Based Behaviours
Respect
We show that we value every individual for who they are and their contribution.
Excellence
We pride ourselves on the quality of our care, going the extra mile to make Alder Hey a safe and special place for children and their families.
Innovation
We are committed to continually improving for the benefit of our patients.
Together
We work across the Alder Hey community in teams that are built on friendship, dedication, care and reassurance.
Openness
We are open and honest and engage everyone we meet with a smile.
Job description
Job responsibilities
The post-holder will be fully supportive of the vision, mission, aims and objectives of the Child Death Helpline (CDH) and within their role will support the CDH Volunteer Coordinator in maintaining, developing and promoting a modern, professional and evidence based national helpline service.
In their absence, to cover for appropriate tasks related to the work of the CDH Volunteer Coordinator, including attending meetings where appropriate.
Communication
To organise and minute CDH related meetings.
Planning and Organising Skills
The organisation of training and other Centre activities.
To contact conference organisers for the inclusion of Child Death Helpline information in delegate packs as agreed by the CDH Volunteer Coordinator. Where appropriate, to supply other materials and organise logistics as directed.
To organise Child Death Helpline meetings, Quarterly Meetings, workshops and training sessions for volunteers and supervisors, and to provide administrative support for meetings as requested.
Responsibility for Financial and Physical Resources
To monitor and accurately maintain financial records as instructed by the CDH Volunteer Coordinator and Head of the Alder Centre Services.
To assist in the general maintenance of the Helpline Rooms.
Responsibility for Human Resources
To assist the CDH Volunteer Coordinator in the recruitment of new volunteers and preparation of material for training sessions, linking with the National Open College Network or other associated body.
Responsibility for Information Resources
The generation of correspondence and reports, when appropriate.
The provision of data reports on different aspects of the Child Death Helpline work, producing reports and statistics as appropriate, for presentation at Management meetings, and other meetings as required.
The accurate logging of Child Death Helpline calls, preparing statistics based on this.
To be responsible for contacting the relevant advertising publications to maintain regular volunteer vacancy advertising.
To be responsible for updating and distribution of volunteer and supervisor lists, rotas and logs.
To be responsible for responding to enquiries for information, sending out appropriate packs or referring to colleagues as required.
To maintain accurate databases of all mail-outs, information recipients and other contacts as instructed and of all child death data as required.
To be responsible for the Child Death Helpline website administration, working with colleagues to ensure this is regularly updated.
Job description
Job responsibilities
The post-holder will be fully supportive of the vision, mission, aims and objectives of the Child Death Helpline (CDH) and within their role will support the CDH Volunteer Coordinator in maintaining, developing and promoting a modern, professional and evidence based national helpline service.
In their absence, to cover for appropriate tasks related to the work of the CDH Volunteer Coordinator, including attending meetings where appropriate.
Communication
To organise and minute CDH related meetings.
Planning and Organising Skills
The organisation of training and other Centre activities.
To contact conference organisers for the inclusion of Child Death Helpline information in delegate packs as agreed by the CDH Volunteer Coordinator. Where appropriate, to supply other materials and organise logistics as directed.
To organise Child Death Helpline meetings, Quarterly Meetings, workshops and training sessions for volunteers and supervisors, and to provide administrative support for meetings as requested.
Responsibility for Financial and Physical Resources
To monitor and accurately maintain financial records as instructed by the CDH Volunteer Coordinator and Head of the Alder Centre Services.
To assist in the general maintenance of the Helpline Rooms.
Responsibility for Human Resources
To assist the CDH Volunteer Coordinator in the recruitment of new volunteers and preparation of material for training sessions, linking with the National Open College Network or other associated body.
Responsibility for Information Resources
The generation of correspondence and reports, when appropriate.
The provision of data reports on different aspects of the Child Death Helpline work, producing reports and statistics as appropriate, for presentation at Management meetings, and other meetings as required.
The accurate logging of Child Death Helpline calls, preparing statistics based on this.
To be responsible for contacting the relevant advertising publications to maintain regular volunteer vacancy advertising.
To be responsible for updating and distribution of volunteer and supervisor lists, rotas and logs.
To be responsible for responding to enquiries for information, sending out appropriate packs or referring to colleagues as required.
To maintain accurate databases of all mail-outs, information recipients and other contacts as instructed and of all child death data as required.
To be responsible for the Child Death Helpline website administration, working with colleagues to ensure this is regularly updated.
Person Specification
Education & Training
Essential
- Qualifications in or significant experience related to working in bereavement, volunteering, mental health or with children and families.
Desirable
- Accredited training in Grief and Child Loss and/or Basic Counselling Skills
Experience
Essential
- Experience of organising meetings, groups and events
- Experience of and commitment to multidisciplinary working
Desirable
- Experience in offering bereavement support
- Experience in Helpline work and development
- Experience of working with volunteers
Skills
Essential
- Proven organisational and management skills
- Knowledge and experience of integrated IT business packages including Word, Excel, Teams & NHS computer systems.
- Ability to keep clear records and statistics
- Ability to prepare written reports as required
- Excellent communication and presentation skills
Desirable
- Demonstrable skills in direct work with children & families from a range of backgrounds
Knowledge
Desirable
- Knowledge of the relevant current guidance and legislation concerning volunteering.
Personal Attributes
Essential
- Accountability - Takes responsibility for own actions and promotes good team working
- Openness - Shares information and good practice appropriately
- Mutual respect - Treats others with courtesy and respect at all times
- Ability to work flexibly, including out of hours
Person Specification
Education & Training
Essential
- Qualifications in or significant experience related to working in bereavement, volunteering, mental health or with children and families.
Desirable
- Accredited training in Grief and Child Loss and/or Basic Counselling Skills
Experience
Essential
- Experience of organising meetings, groups and events
- Experience of and commitment to multidisciplinary working
Desirable
- Experience in offering bereavement support
- Experience in Helpline work and development
- Experience of working with volunteers
Skills
Essential
- Proven organisational and management skills
- Knowledge and experience of integrated IT business packages including Word, Excel, Teams & NHS computer systems.
- Ability to keep clear records and statistics
- Ability to prepare written reports as required
- Excellent communication and presentation skills
Desirable
- Demonstrable skills in direct work with children & families from a range of backgrounds
Knowledge
Desirable
- Knowledge of the relevant current guidance and legislation concerning volunteering.
Personal Attributes
Essential
- Accountability - Takes responsibility for own actions and promotes good team working
- Openness - Shares information and good practice appropriately
- Mutual respect - Treats others with courtesy and respect at all times
- Ability to work flexibly, including out of hours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
