Job summary
Alder Hey Children's NHS Foundation Trust, Community Division, Speech & Language Therapy Service is seeking to appoint 2 Pathway Co-ordinators (PCO) who will work closely with the Operational Manager to support the growing clinical and administration team to enhance the expertise within our dynamic and versatile team.
The service covers the populations of Sefton and Liverpool and has administrative bases in Kilby House, Netherton Health Centre and Ainsdale Centre for Health and Well-being.
Main duties of the job
The purpose of this post is to provide a comprehensive administrative service within the Community Speech & Language Therapy Service. The post holder's main duties will include planning, organising, directing and coordinating the work of the admin team.
The Pathway Co-ordinator will be expected to work with the minimum of supervision. He/she will be able to demonstrate flexibility and use own initiative to carry out duties in such a way as to make a direct and positive contribution to the organisation. It is vital that confidentiality be maintained at all times. The post holder must adhere to Trust Policies and Procedures at all times.
About us
Alder Hey Children's NHS Foundation Trust is a provider of specialist health care to over 275,000 children and young people each year. Inaddition to the hospital site located in the West Derby area of Liverpool, Alder Hey has a presence in community outreach sites and, incollaboration with other providers, our clinicians help deliver care closer to patients' homes by holding local clinics.
You can expect a warm welcome at Alder Hey Children's NHS Foundation Trust, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At Alder Hey we appreciate our staff and reward them with an outstanding benefits package including:
We work closely with our multi-disciplinary colleagues and in close partnership with other parts of the NHS, local authorities, other agencies, voluntary organisations, carers and users of our services.
Job description
Job responsibilities
- Maintenance of pathways, co-ordination of waiting lists with direction from Operational Manager.
- Exercise judgement and initiative in order to manage the workload effectively and efficiently, taking appropriate action to resolve any issues, liaising with appropriate personnel and seeking guidance from the Line Manager when required.
- Communicate professionally and effectively with patients/parents/carers, the general public and all internal and external agencies both verbally and non-verbally in a timely manner.
- Support the day-to-day organisation of the clinical teams by managing diaries, co-ordinating meetings, ensuring appropriate documentation available for meetings/lectures, preparation of documents/presentations, attending meetings to take minutes and typing of agendas/minutes.
- To provide leadership and day to day supervision to the Administrative Clerks to ensure quality and consistent procedures and practices are in place to provide a high-quality administrative service to the clinical and management teams.
Job description
Job responsibilities
- Maintenance of pathways, co-ordination of waiting lists with direction from Operational Manager.
- Exercise judgement and initiative in order to manage the workload effectively and efficiently, taking appropriate action to resolve any issues, liaising with appropriate personnel and seeking guidance from the Line Manager when required.
- Communicate professionally and effectively with patients/parents/carers, the general public and all internal and external agencies both verbally and non-verbally in a timely manner.
- Support the day-to-day organisation of the clinical teams by managing diaries, co-ordinating meetings, ensuring appropriate documentation available for meetings/lectures, preparation of documents/presentations, attending meetings to take minutes and typing of agendas/minutes.
- To provide leadership and day to day supervision to the Administrative Clerks to ensure quality and consistent procedures and practices are in place to provide a high-quality administrative service to the clinical and management teams.
Person Specification
Education and Training
Essential
- Experience in a secretarial/administrative role performing comprehensive secretarial / administrative duties in a challenging and constantly changing environment.
- Proficient in the use of Microsoft Office Packages.
Desirable
- BTEC or equivalent level of knowledge of a range of Trust policies and management procedures, requiring experience or ongoing further development/ training, e.g.Team Leading & Management
- Typing and word processing skills. Administration or RSA level 111 qualification or equivalent.
Experience of
Essential
- The use of information systems, e.g., word processing packages, spreadsheets, databases, patient administration system, email etc.
- Ability to work without direct supervision.
- Be able to adopt a flexible approach when required by the needs of the service.
Desirable
- Experience of conducting personal development plans.
- Experience of waiting list/diary management
Knowledge
Essential
- Ability to demonstrate an understanding of the importance of confidentiality and the Data Protection Act.
Desirable
- Experience in the use of EMIS or Meditech (Patient Record and administration systems)
Skills
Essential
- Excellent communication skills, both verbally and non-verbally when dealing with patients/relatives and other internal and external agencies especially when providing or receiving complex or sensitive information.
- Observe and adhere to all Trust policies and procedures.
- Ability to demonstrate excellent leadership skills, including leading change, empowering others and holding people to account.
Personal attributes
Essential
- Demonstrate the ability to organize own duties and prioritize tasks within a busy team environment.
- Undertake further training as part of continuous professional development.
Person Specification
Education and Training
Essential
- Experience in a secretarial/administrative role performing comprehensive secretarial / administrative duties in a challenging and constantly changing environment.
- Proficient in the use of Microsoft Office Packages.
Desirable
- BTEC or equivalent level of knowledge of a range of Trust policies and management procedures, requiring experience or ongoing further development/ training, e.g.Team Leading & Management
- Typing and word processing skills. Administration or RSA level 111 qualification or equivalent.
Experience of
Essential
- The use of information systems, e.g., word processing packages, spreadsheets, databases, patient administration system, email etc.
- Ability to work without direct supervision.
- Be able to adopt a flexible approach when required by the needs of the service.
Desirable
- Experience of conducting personal development plans.
- Experience of waiting list/diary management
Knowledge
Essential
- Ability to demonstrate an understanding of the importance of confidentiality and the Data Protection Act.
Desirable
- Experience in the use of EMIS or Meditech (Patient Record and administration systems)
Skills
Essential
- Excellent communication skills, both verbally and non-verbally when dealing with patients/relatives and other internal and external agencies especially when providing or receiving complex or sensitive information.
- Observe and adhere to all Trust policies and procedures.
- Ability to demonstrate excellent leadership skills, including leading change, empowering others and holding people to account.
Personal attributes
Essential
- Demonstrate the ability to organize own duties and prioritize tasks within a busy team environment.
- Undertake further training as part of continuous professional development.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
