Job summary
To run the outpatient appointment booking service, ensuring all outpatient appointments are made, clinic template maintained and clinic capacity is monitored for specified specialties. To make sure that any variance from service targets are identified and escalated.
Main duties of the job
The main duties of this role include but are not exclusive to:
- Logging patient referrals
- Managing patient appointments
- Building clinic templates
Please see the full job description attached for a comprehensive list.
About us
Alder Hey Children's NHS Foundation Trust is a provider of specialist health care to over 275,000 children and young people each year. In addition to the hospital site located in the West Derby area of Liverpool, Alder Hey has a presence in community outreach sites and, in collaboration with other providers, our clinicians help deliver care closer to patients' homes by holding local clinics at locations from Cumbria to Shropshire, in Wales and the Isle of Man. The Trust also provides inpatient care for children with complex mental health needs at our Alder Park building in the nearby borough of Sefton.
As black and minority ethnic (BME) employees are currently under-represented in this area, we particularly welcome applications from members of our BME communities. All appointments will be made on merit.
You can expect a warm welcome at Alder Hey Children's NHS Foundation Trust, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviors. At Alder Hey we appreciate our staff and reward them with an outstanding benefits package including:
Great flexible working opportunities
Discounted gym membership
Lease car scheme and Home Electronics Scheme
Generous annual leave and pension scheme
Extensive staff health and well-being programmes
Job description
Job responsibilities
Communication
- Responsible for negotiating appointments with parent/carers ensuring that appointment bookings are made within the strict parameters of clinical priority and NHS waiting time standards, also ensuring patient demographic details are checked and amended on the PAS (Meditech) system and complete necessary actions.
- Maintain and enhance an efficient and helpful attitude whilst undertaking all duties.
- Help with the orientation of new members of staff in the department, through providing advice and Buddying support, as required.
- Co-operate in the maintenance of good relationships, communications and teamwork with all disciplines within the department and all departments within the organisation.
Equality and Diversity
It is the responsibility of every member of staff to understand our equality and diversity commitment and statutory obligations under the current equality legislation including the Disability Discrimination Act 2005, the Equality Act 2006 and the Race Relegations (Amendment) Avt 2000 and to:
- Act in ways that support equality and diversity and recognise the importance of peoples rights in accordance with legislation, policies, procedures and good practice.
- Valuing people as individuals and treating everyone with dignity and respect, consideration and without prejudice, respecting diversity and recognizing peoples expressed beliefs, preferences and choices in working with others and delivering appropriate services.
- Recognise and report behavior that undermines equality under the Trust policy.
- Be consciously aware of own behaviour and encourage the same levels of behaviour in colleagues.
- Acknowledge others different perspectives and recognise the diverse needs and experiences of everyone they come into contact with.
Infection Prevention & Control
All staff will adhere to infection control policies and procedures at all times and carry out role specific duties as per roles and responsibilities.
Confidentiality
Confidentiality/Data Protection regarding all personal information and Trust activity must be maintained at all times (both in and out of working hours). All staff should ensure that they are familiar with and adhere to all Trust privacy, confidentiality and security policies and procedures. Any breach of confidentiality will be taken seriously and appropriate disciplinary action taken.
Freedom of Information
In accordance with the Freedom of Information and other associated legislation, the Trust may be required to make public recorded information available upon a request, or do this as part of a publication scheme. Please note, that in your public role, your name or job role may be contained in a document that is published in accordance with such legislation.
Health and Safety
All employees have a duty to take reasonable care to avoid injury to themselves or others and to co-operate with the Trust in meeting its statutory requirements.
Safeguarding and Vulnerable Children
All trust employees are required to act in such a way that at all times safeguards the health and well being of children. Familiarisation with and adherence to trust Safeguarding policies is an essential requirement of all employees, as is participation in related mandatory/statutory training.
IT Skills
All staff are expected to have or to gain a minimum of basic level IT skills to enable them to use the Trust IT system to support Trust services and needs. All staff should be familiar with relevant IT systems and security policies and procedures.
Job description
Job responsibilities
Communication
- Responsible for negotiating appointments with parent/carers ensuring that appointment bookings are made within the strict parameters of clinical priority and NHS waiting time standards, also ensuring patient demographic details are checked and amended on the PAS (Meditech) system and complete necessary actions.
- Maintain and enhance an efficient and helpful attitude whilst undertaking all duties.
- Help with the orientation of new members of staff in the department, through providing advice and Buddying support, as required.
- Co-operate in the maintenance of good relationships, communications and teamwork with all disciplines within the department and all departments within the organisation.
Equality and Diversity
It is the responsibility of every member of staff to understand our equality and diversity commitment and statutory obligations under the current equality legislation including the Disability Discrimination Act 2005, the Equality Act 2006 and the Race Relegations (Amendment) Avt 2000 and to:
- Act in ways that support equality and diversity and recognise the importance of peoples rights in accordance with legislation, policies, procedures and good practice.
- Valuing people as individuals and treating everyone with dignity and respect, consideration and without prejudice, respecting diversity and recognizing peoples expressed beliefs, preferences and choices in working with others and delivering appropriate services.
- Recognise and report behavior that undermines equality under the Trust policy.
- Be consciously aware of own behaviour and encourage the same levels of behaviour in colleagues.
- Acknowledge others different perspectives and recognise the diverse needs and experiences of everyone they come into contact with.
Infection Prevention & Control
All staff will adhere to infection control policies and procedures at all times and carry out role specific duties as per roles and responsibilities.
Confidentiality
Confidentiality/Data Protection regarding all personal information and Trust activity must be maintained at all times (both in and out of working hours). All staff should ensure that they are familiar with and adhere to all Trust privacy, confidentiality and security policies and procedures. Any breach of confidentiality will be taken seriously and appropriate disciplinary action taken.
Freedom of Information
In accordance with the Freedom of Information and other associated legislation, the Trust may be required to make public recorded information available upon a request, or do this as part of a publication scheme. Please note, that in your public role, your name or job role may be contained in a document that is published in accordance with such legislation.
Health and Safety
All employees have a duty to take reasonable care to avoid injury to themselves or others and to co-operate with the Trust in meeting its statutory requirements.
Safeguarding and Vulnerable Children
All trust employees are required to act in such a way that at all times safeguards the health and well being of children. Familiarisation with and adherence to trust Safeguarding policies is an essential requirement of all employees, as is participation in related mandatory/statutory training.
IT Skills
All staff are expected to have or to gain a minimum of basic level IT skills to enable them to use the Trust IT system to support Trust services and needs. All staff should be familiar with relevant IT systems and security policies and procedures.
Person Specification
Experience
Desirable
- Previous NHS experience
- IT Skills
- 5 GCSE's or above
Qualifications
Essential
Skills
Essential
- IT skills
- Good personal skills
Person Specification
Experience
Desirable
- Previous NHS experience
- IT Skills
- 5 GCSE's or above
Qualifications
Essential
Skills
Essential
- IT skills
- Good personal skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
