Job summary
Accident & Emergency Receptionist
Alder Hey Children's NHS Foundation Trust is one of Europe's largest and busiest children's hospitals, providing care for over 200,000 children each year. In addition to the hospital site, we are present at more than 40 community outreach sites. We are the UK's first Children's Health Park and are committed to continuing to provide world class specialist services for children and young people across the country for which Alder Hey is internationally recognised.
We are looking to recruit experienced reliable, flexible and caring people into the role of A&E Receptionistinto the busy and demanding Emergency Department within the Division of Medicine.
The Emergency Department is a 24/7 environment and has circa 60,000 attendances per year. The team care for children and young people aged 0-16 years who can present with minor illness or injury to major trauma cases. Alder Hey ED is a North West Paediatric Trauma centre.
We are looking for caring, organised and well-motivated people who can empathise with parents and families at a difficult time. The ideal candidates will have excellent customer service experience and be able to work well within a team.
The successful candidates will be required to work flexibly across the department as and when necessary. This will require the candidate to be flexible to work 24/7.
Main duties of the job
Provide reception services for patients, staff, public, internal and external persons and organisations. Ensuring appropriate action is taken and any disabilities, cultural and language barriers are supported by appropriate tools and methods.
Too accurately record new and follow up A&E attendances as well as admit patients via the Meditech system. Updating and revising information where necessary, ensuring sensitivity when dealing with complex distressing situations. Ensure that the process for Child Protection Information Sharing is followed at all times.
Effectively deal with all enquiries, via the phone and fax with regards to patients, staff, internal and external agencies, with the exception of medical advice. Ensure confidentiality is upheld at all times.
Accurately record information for clinics via Meditech outpatient module. Negotiating date/time with parent/carer and cancelling and rebooking appointments when appropriate and ensuring all relevant clinic documentation is pulled and retrieved prior to clinic appointment. Ensure clinic outcomes are recorded and patients are booked in and out of clinic.
Admit patients who have been transferred from other hospitals direct to the wards over the phone, ensuring data is recorded accurately and liaise with bed management and ward staff as required.
About us
Alder Hey Children's Hospital cares for over 330,000 children, young people and their families every year.
As one of Europe's biggest and busiest children's hospitals, we treat everything from common illnesses to highly complex and specialist conditions.
In 2015 we opened a state-of-the-art hospital alongside a brand new research, innovation and education centre. Alder Hey in the Park and the Institute in the Park bring together excellent care, technology and design to provide the best possible healing environment for children and their families.
Job description
Job responsibilities
Accurately record new and follow up A&E attendances as well as admit patients via the Meditech system. Updating and revising information where necessary, ensuring sensitivity when dealing with complex distressing situations. Ensure that the process for Child Protection Information Sharing is followed at all times.
Effectively deal with all enquiries, via the phone and fax with regards to patients staff, internal and external agencies, with the exception of medical advice
Accurately record information for clinics via Meditech outpatient module. Negotiating date/time with parent/carer and cancelling and rebooking appointments when appropriate and ensuring all relevant clinic documentation is pulled and retrieved prior to clinic appointment. Ensure clinic outcomes are recorded and patients are booked in and out of clinic.
Record patient information for patients undergoing procedures under Ketamine in the department ensuring they are processed correctly and transferred to A&E and back to the wards on Meditech as appropriate.
Admit patients who have been transferred from other hospitals direct to the wards over the phone, ensuring data is recorded accurately and liaise with bed management and ward staff as required.
Maintain an effective filing system within the department. Scan and retrieve A&E documentation using document image processing software. Print, photocopy and collate appropriate documentation as and when required.
Undertake any other duties as appropriate to the grade as delegated by the Department Manager.
Comply with all Trust Policies including: - Promotion of Health and Safety in the workplace. All employees are
Job description
Job responsibilities
Accurately record new and follow up A&E attendances as well as admit patients via the Meditech system. Updating and revising information where necessary, ensuring sensitivity when dealing with complex distressing situations. Ensure that the process for Child Protection Information Sharing is followed at all times.
Effectively deal with all enquiries, via the phone and fax with regards to patients staff, internal and external agencies, with the exception of medical advice
Accurately record information for clinics via Meditech outpatient module. Negotiating date/time with parent/carer and cancelling and rebooking appointments when appropriate and ensuring all relevant clinic documentation is pulled and retrieved prior to clinic appointment. Ensure clinic outcomes are recorded and patients are booked in and out of clinic.
Record patient information for patients undergoing procedures under Ketamine in the department ensuring they are processed correctly and transferred to A&E and back to the wards on Meditech as appropriate.
Admit patients who have been transferred from other hospitals direct to the wards over the phone, ensuring data is recorded accurately and liaise with bed management and ward staff as required.
Maintain an effective filing system within the department. Scan and retrieve A&E documentation using document image processing software. Print, photocopy and collate appropriate documentation as and when required.
Undertake any other duties as appropriate to the grade as delegated by the Department Manager.
Comply with all Trust Policies including: - Promotion of Health and Safety in the workplace. All employees are
Person Specification
Interview
Essential
- Ability to demonstrate and understanding the importance of confidentiality and Data Protection Act
- Excellent communication skills both verbal and non verbal when dealing with patients/parents/carers and other internal and External agencies
- Ability to demonstrate computer literacy and keyboard skills in order to input and retrieve data using microsoft word.
- Listen and act in a caring manner towards all patient /parents visitors ,colleagues especially where there are barriers of understanding. Adhering to the respect policy
- Ability to demonstrate enthusiasm and committed team working approach to meet the needs of the service
- Able to demonstrate how to organize own duties and prioritse tasks within agreed timescales
- Ability to demonstrate excellent customer service delivery
- Observe and adhere to all trust policies
Desirable
- Willingness to work towards level 2 Business Administration or a qualification relevant to the role
- Previous experience in a healthcare role
Person Specification
Interview
Essential
- Ability to demonstrate and understanding the importance of confidentiality and Data Protection Act
- Excellent communication skills both verbal and non verbal when dealing with patients/parents/carers and other internal and External agencies
- Ability to demonstrate computer literacy and keyboard skills in order to input and retrieve data using microsoft word.
- Listen and act in a caring manner towards all patient /parents visitors ,colleagues especially where there are barriers of understanding. Adhering to the respect policy
- Ability to demonstrate enthusiasm and committed team working approach to meet the needs of the service
- Able to demonstrate how to organize own duties and prioritse tasks within agreed timescales
- Ability to demonstrate excellent customer service delivery
- Observe and adhere to all trust policies
Desirable
- Willingness to work towards level 2 Business Administration or a qualification relevant to the role
- Previous experience in a healthcare role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
