Liverpool Heart and Chest Hospital

Private Patient Coordinator

The closing date is 29 September 2025

Job summary

The Private Patient Co-ordinator will provide a comprehensive administrative service to support Liverpool Heart and Chest Hospitals Private Patient Service including ward clerk duties.

The post holder is the main point of contact in the PPU for all queries relating to private patients and will coordinate all aspects of the private patient pathway. This post will be 22.5 hours per week.

The post-holder will be responsible for coordination of the private patient out-patient and in-patient service.

This is a dynamic and fast paced working environment, where information is obtained from multiple sources which require efficient and effective recording and management.

The role necessitates frequent liaison with senior managers, consultants and external stakeholders (medical insurance companies).

The post holder will need to be conversant with a wide variety of patients, senior medical consultants and the wider PPU team and be able to capture and record patient information and clinical treatment information as documented in our Standard Operating Procedures.

Main duties of the job

The post holder will be the first point of contact for our service users, and as such will be unit ambassadors, expected to conduct and present themselves in a professional and business-like manner at all times.

About us

As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.

We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.

We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.

Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.

Please visit our website - https://www.lhch.nhs.uk/

Please follow this link for a tour of our site - https://bit.ly/36ylsoq

Date posted

17 September 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

410-MED-7389707

Job locations

Liverpool Heart and Chest NHS Foundation Trust

Liverpool

L14 3PE

Job description

Job responsibilities

The post holder will provide effective management of all administration relating to in-patients; including but not limited to booking beds to ensure an effective patient flow; recording and charging for additional services e.g. relatives meals.

Main Duties and Responsibilities

The post holder will be required to request and receive money from patients, in the form of currency or debit/credit card. The post holder must follow all agreed processes and Standing Financial Instructions with regards to cash handling at all times.

Liaising with medical secretaries and consultants to ensure the smooth running of the private out-patient and in-patient service

The post holder will liaise with consultants to book diagnostics as required through the EPR system

Working with the finance department ensuring all patients/insurance companies/third party payers are appropriately charged for private patient services.

Alongside the private patient manager; medical secretaries and finance ensure the correct insurance information such as policy numbers and authorisation codes are in place prior to treatment.

Alongside the private patient manager and finance colleagues the post holder will be expected to liaise with major private medical insurance companies and communicate clinical details regarding patients in order to obtain preauthorisation for ongoing diagnostics or clinical treatment

Provide an exemplary private patient customer care experience.

The post holder will be expected to be a focal point of reference for patients and their relatives and for a wide range of enquiries from within Private Practice, the Trust and externally resolving and answering enquiries in a timely manner.

Work closely with the nursing and senior clinical staff within Private Practice in respect of the patients appointments, admission, treatment plan and discharge.

The post holder will be responsible for clear, accurate and the timely reporting or escalation of any administrative issues connected with the patients appointments or admission/transfer into the Private Practice Unit.

The post holder will work alongside the Overseas and Private Patient Manager to actively develop administrative processes to improve the private patient experience.

The post holder will be expected to assist the patient and their families, visitors in any reasonable way, in order to make their contact and experience of our services a positive one.

The post holder is expected to have a sound working knowledge of PAS and EPR and other systems used by the Trust relevant to the role.

The post holder will be expected to provide training to administration/reception staff as required.

The post holder will manage the patient flow of the Private Patient Unit; new patient registrations, waiting list bookings, outpatient bookings, authorisations and any other core administrative function which is considered commensurate within the role.

The post holder will work with the Overseas and Private Patient Manager to ensure private patient performance targets are achieved.

Ward Clerk Responsibilities

Duties include but are not limited to:

Provide telephone answering service ensuring enquiries/information is directed to the appropriate staff. Answer door call bell, escort relative and orientate them to the ward and their relatives.

On admission to the Private Patient Unit ensure patient details are correct and enter onto PAS. Ensure all transfers and discharges are entered onto this system and complete daily ward return and admissions register and update the Patient flow system.

Telephone theatre/catheter laboratory to cross check patients operation list for that day is correct and complete cancellation audit when required.

Full Job Description attached.