Job summary
Booking of remote device clinics within cardiac diagnostics to ensure the efficient administration of the remote services within the unit.
Main duties of the job
To work as part of a team to ensure the efficient administration of the remote services within cardiac diagnostics.
To work closely with the physiologists to ensure the remote diagnostic clinics are booked correctly, should understand the management of waiting lists and ensure they are used appropriately (OWL and FOWL)
About us
As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.
We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.
We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.
Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.
Please visit our website - https://www.lhch.nhs.uk/
Please follow this link for a tour of our site - https://bit.ly/36ylsoq
Job description
Job responsibilities
Clerical
- Provide support to the cardiac diagnostics admin team.
- Accurate recording and forwarding of messages to the relevant members of technical staff.
- Booking of remote diagnostic tests including device clinics and ZIO heart monitors
- Appropriate management of patients using the diagnostic waiting list (CDIAG)
- Competent within managing patients through the OWL and FOWL waiting lists.
- Carrying out any other duties deemed appropriate for band 2 administrator.
Professional
- To maintain personal and professional development through the trusts personal development planning process. To undertake relevant training / workshop sessions as identified on performance review for continuing professional development.
- To be aware of own training needs in line with the development of the administration systems.
- To undertake mandatory training in line with departmental and Trust policies.
- Ensure that confidentiality is always maintained.
Quality
- Escalate any urgent queries in the appropriate manner.
- Report to their line managers any identified actions to ensure Health and Safety protocols are adhered to.
- Ensures that confidentiality of patients records is strictly maintained and complies with the Data Protection Act.
- Ensure accidents/incidents are reported and recorded.
Organisational
- Ensures good communication within the department.
- Actively promotes the Diagnostic Diagnostics department, inside and outside the trust.
- Contributes and adheres to department and trust policies & procedures.
- Recognise peoples equality, diversity, and rights.
- Feedback information on complaints / accidents / incidents to the line manager.
- Communicates well with other departments involved in supporting the service. (i.e. medical secretaries, domestics, porters, etc.)
Job description
Job responsibilities
Clerical
- Provide support to the cardiac diagnostics admin team.
- Accurate recording and forwarding of messages to the relevant members of technical staff.
- Booking of remote diagnostic tests including device clinics and ZIO heart monitors
- Appropriate management of patients using the diagnostic waiting list (CDIAG)
- Competent within managing patients through the OWL and FOWL waiting lists.
- Carrying out any other duties deemed appropriate for band 2 administrator.
Professional
- To maintain personal and professional development through the trusts personal development planning process. To undertake relevant training / workshop sessions as identified on performance review for continuing professional development.
- To be aware of own training needs in line with the development of the administration systems.
- To undertake mandatory training in line with departmental and Trust policies.
- Ensure that confidentiality is always maintained.
Quality
- Escalate any urgent queries in the appropriate manner.
- Report to their line managers any identified actions to ensure Health and Safety protocols are adhered to.
- Ensures that confidentiality of patients records is strictly maintained and complies with the Data Protection Act.
- Ensure accidents/incidents are reported and recorded.
Organisational
- Ensures good communication within the department.
- Actively promotes the Diagnostic Diagnostics department, inside and outside the trust.
- Contributes and adheres to department and trust policies & procedures.
- Recognise peoples equality, diversity, and rights.
- Feedback information on complaints / accidents / incidents to the line manager.
- Communicates well with other departments involved in supporting the service. (i.e. medical secretaries, domestics, porters, etc.)
Person Specification
Qualifications and Education
Essential
Knowledge and Experience
Essential
- NHS Experience in a similar role.
- Conversant with administrative practice.
- Good knowledge of managing bookings using waiting lists.
- Maintaining confidentiality.
Desirable
- Can use Microsoft Excel.
- Experience of using ICS.
- Previous cardiology booking experience.
Skills
Essential
- Excellent communication and interpersonal skills.
- Ability to prioritise workload.
- Reliable and works to a high standard.
- Adaptable to change.
- Excellent organisation and time management skills.
Desirable
- Good at problem solving.
- Able to work on own initiative.
Values and Behaviours
Essential
- Flexible.
- Approachable.
- Sensitive and caring when dealing with patients.
Person Specification
Qualifications and Education
Essential
Knowledge and Experience
Essential
- NHS Experience in a similar role.
- Conversant with administrative practice.
- Good knowledge of managing bookings using waiting lists.
- Maintaining confidentiality.
Desirable
- Can use Microsoft Excel.
- Experience of using ICS.
- Previous cardiology booking experience.
Skills
Essential
- Excellent communication and interpersonal skills.
- Ability to prioritise workload.
- Reliable and works to a high standard.
- Adaptable to change.
- Excellent organisation and time management skills.
Desirable
- Good at problem solving.
- Able to work on own initiative.
Values and Behaviours
Essential
- Flexible.
- Approachable.
- Sensitive and caring when dealing with patients.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
