Job summary
We are looking for an enthusiastic; motivated individual to join our busy cardiology department. The role is interesting and challenging and you will need to be organised and have excellent communication skills. You should be computer literate (ECDL or equivalent) and have proven experience of hospital data systems. The role of this post is to provide comprehensive administrative and secretarial support to cardiac diagnostics; previous experience in a similar role is essential.
Main duties of the job
Day to day management of all Administration and secretarial duties within Cardiac diagnostics
To provide a comprehensive secretarial and administrative service to the department including scheduling of all appointments, waiting list management, day to day support to the clinical areas including first point of contact for patient advice and concerns.
About us
As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.
We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.
We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.
Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.
Please visit our website - https://www.lhch.nhs.uk/
Please follow this link for a tour of our site - https://bit.ly/36ylsoq
Job description
Job responsibilities
1 Provide a comprehensive personal secretarial service to senior technical staff.
2 Accurate recording and forwarding of messages to the relevant members of technical staff.
3 Registration of new patients/creating MRN numbers
4 Responsible for booking of all clinical tests including exercise tests, ambulatory monitoring, Echocardiograms, Stress Echo etc.
5 Forwarding the appropriate appointment letters to patients.
6 Forwarding DNA letters to appropriate consultants. Re appoint when required.
7 Ensure incoming and outgoing mail is processed effectively.
8 Maintain the departments supply of forms/letters.
9 Keeping up to date with stationary requirements
10 Maintaining a filing system for test referral forms and letters
11 Use of departmental data collection systems to gain relevant information regarding test results and pacemaker/AICD implant information.
12 Cancelling and rescheduling of clinics at short notice
13 To input all the additional Outpatient tests onto ICS at the end of each day.
14 Provide Administration support for (remote ICD clinic), including management of clinic appointments and patient enquiries.
Job description
Job responsibilities
1 Provide a comprehensive personal secretarial service to senior technical staff.
2 Accurate recording and forwarding of messages to the relevant members of technical staff.
3 Registration of new patients/creating MRN numbers
4 Responsible for booking of all clinical tests including exercise tests, ambulatory monitoring, Echocardiograms, Stress Echo etc.
5 Forwarding the appropriate appointment letters to patients.
6 Forwarding DNA letters to appropriate consultants. Re appoint when required.
7 Ensure incoming and outgoing mail is processed effectively.
8 Maintain the departments supply of forms/letters.
9 Keeping up to date with stationary requirements
10 Maintaining a filing system for test referral forms and letters
11 Use of departmental data collection systems to gain relevant information regarding test results and pacemaker/AICD implant information.
12 Cancelling and rescheduling of clinics at short notice
13 To input all the additional Outpatient tests onto ICS at the end of each day.
14 Provide Administration support for (remote ICD clinic), including management of clinic appointments and patient enquiries.
Person Specification
Qualifications and Education
Essential
- NVQ level 3 or equivalent GCSE Maths/GCSE English or equivalent.
Desirable
- ECDL or equivalent knowledge in MS word, excel and outlook.
Knowledge and Experience
Essential
- Knowledge of hospital-based IT systems
- Proven experience within the NHS
- Demonstrates understanding of the principles of clinical governance e.g., risk management, audit and quality
Desirable
- Medical secretary experience
- Experience within the field of cardiology
Skills & Abilities
Essential
- Proven excellent verbal and written communication skills
- Able to communicate with people at all levels
- Ability to organise and manage own workload
- Knowledge of health and safety within the hospital setting
- Understand and accept the need to maintain confidentiality
Values & Behaviours
Essential
- Effective team worker Confident and approachable
- Friendly and compassionate when dealing with patients
- Maintain own training and development
Person Specification
Qualifications and Education
Essential
- NVQ level 3 or equivalent GCSE Maths/GCSE English or equivalent.
Desirable
- ECDL or equivalent knowledge in MS word, excel and outlook.
Knowledge and Experience
Essential
- Knowledge of hospital-based IT systems
- Proven experience within the NHS
- Demonstrates understanding of the principles of clinical governance e.g., risk management, audit and quality
Desirable
- Medical secretary experience
- Experience within the field of cardiology
Skills & Abilities
Essential
- Proven excellent verbal and written communication skills
- Able to communicate with people at all levels
- Ability to organise and manage own workload
- Knowledge of health and safety within the hospital setting
- Understand and accept the need to maintain confidentiality
Values & Behaviours
Essential
- Effective team worker Confident and approachable
- Friendly and compassionate when dealing with patients
- Maintain own training and development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
