Job summary
The post holder will provide a flexible efficient administrative and reception service which will support the operational management of the ward. The post holder will work collaboratively and co-operatively with others to meet the needs of patients and their families ensuring an efficient service is provided.
Main duties of the job
Provide a first point of contact reception service for the ward.
Act as a central point of reference for all internal and external queries.
Provide a robust filing system, ensuring all patient related documentation is stored in an appropriate manner.
Prepare patients documentation for all admissions, including printing off wristband labels.
Order stationary , clinical and non-clinical supplies via the Oracle system, ensuring adequate stock levels are maintained.
Deal with IT problems.
Deal with estates and report problems.
When directed to do so, book ambulance transfers and liaise with NWAS, receiving hospitals and discharge team.
Book flights, liaising with patient transfer in the IOM.
Check discharge summary. Book the appointment with the correct consultant in the correct clinic.
Monitor and update ward information monitors
Check patients' details are all correct on PAS and in the case notes.
Telephone calls, relaying messages and dealing with patients' families.
Booking Interpreter through DA Languages
Assist with ward Audits. Complete Hand hygiene Audit twice a month.
Complete Friends & Family Test, patient surveys every day.
Responsible for ensuring patients cash & valuables are taken to the General Office listed and signed for.
About us
As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.
We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.
We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.
Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.
Please visit our website - https://www.lhch.nhs.uk/
Please follow this link for a tour of our site - https://bit.ly/36ylsoq
Job description
Job responsibilities
Comply with all Trust and Unit policies in relation to all aspects of practice.
Act always in a manner that upholds the reputation of the Trust and safeguards the wellbeing and dignity of patients and their relatives.
Acknowledge limitations of knowledge and skills.
Seek appropriate advice and support.
Training of new staff on the ward navigating PAS and EPR systems
Maintaining a good relationship with colleagues: sharing hints and tips.
Support any volunteers that are on the ward.
To provide administration support to ward manager.
Job description
Job responsibilities
Comply with all Trust and Unit policies in relation to all aspects of practice.
Act always in a manner that upholds the reputation of the Trust and safeguards the wellbeing and dignity of patients and their relatives.
Acknowledge limitations of knowledge and skills.
Seek appropriate advice and support.
Training of new staff on the ward navigating PAS and EPR systems
Maintaining a good relationship with colleagues: sharing hints and tips.
Support any volunteers that are on the ward.
To provide administration support to ward manager.
Person Specification
Qualifications & Education
Essential
- GCSE or equivalent Grace C or above including English and Maths Training experience equivalent to NVQ Level 3
Desirable
- EDCL or equivalent IT user qualification
- Typewriting or word processing qualification
Knowledge & Experience
Essential
- Previous experience of working in an admin role
- Experience in dealing with the general public
Desirable
Skills & Abilities
Essential
- Excellent interpersonal, communication and organisational skills
- Experience of using IT systems and software
- High degree of accuracy and attention to detail
Desirable
- Experience of working with databases
- Experience of using Patient Administration System
- EMIS Web experience
Values & Behaviours
Essential
- Ability to adhere to Trust Values and Behaviours
- Commitment to continued personal and educational development
Person Specification
Qualifications & Education
Essential
- GCSE or equivalent Grace C or above including English and Maths Training experience equivalent to NVQ Level 3
Desirable
- EDCL or equivalent IT user qualification
- Typewriting or word processing qualification
Knowledge & Experience
Essential
- Previous experience of working in an admin role
- Experience in dealing with the general public
Desirable
Skills & Abilities
Essential
- Excellent interpersonal, communication and organisational skills
- Experience of using IT systems and software
- High degree of accuracy and attention to detail
Desirable
- Experience of working with databases
- Experience of using Patient Administration System
- EMIS Web experience
Values & Behaviours
Essential
- Ability to adhere to Trust Values and Behaviours
- Commitment to continued personal and educational development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
