Job summary
The Senior Operational Manager will support the Deputy Director of Operations by providing operational management, strategic planning and business development of designated services and administrative functions within the Division. The post holder will be responsible for providing timely, efficient, and effective operational management support to the Deputy Director of Operations with the overall aim of ensuring that services are responsive and provided to the highest administrative and performance standards.
The post holder will also support the development and implementation of projects and business cases to improve cost, service delivery and patient experience to the key administrative areas and will ensure continuous improvement of performance and quality targets.
The post holder will lead on projects and service developments in relation to Trusts administrative services across all Divisions.
Main duties of the job
To support the service and business planning process to deliver the key performance indicators and other national initiatives on behalf of the Deputy Director of Operations.
Working with the Deputy Director of Operations to lead the operational management and performance of the service line in conjunction with the clinical leads.
Work with the Head of Nursing and Quality and operational department leads to ensure efficient and effective delivery of service within service lines.
Contribute towards financial management of the division ensuring opportunities for increased efficiency are realised.
Support the Division to analyse and act on information to proactively manage and maintain relevant NHS targets.
Support the Division and lead when appropriate on service improvement projects.
Undertake regular service audits and assist in the formulation of action plans.
Ensure that the administrative teams are managing their 18-week RTT waiting times in an efficient and effective way.
To deal with queries and complaints from patients in line with Trust Policy in relation to administrative services within the Division. To respond to PALS queries and assist the Deputy Director of Operations in responding to formal complaints by collating background information.
About us
As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.
We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.
We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.
Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.
Please visit our website - https://www.lhch.nhs.uk/
Please follow this link for a tour of our site - https://bit.ly/36ylsoq
Job description
Job responsibilities
- To support the service and business planning process to deliver the key performance indicators and other national initiatives on behalf of the Deputy Divisional Director of Operations and Divisional Director of Operations
- Working with the Deputy Divisional Director of Operations to lead the operational management and performance of the service line in conjunction with the clinical leads.
- Work with the Head of Nursing and Quality and operational department leads to ensure efficient and effective delivery of service within service lines.
- Contribute towards financial management of the division ensuring opportunities for increased efficiency are realised.
- To be responsible for ensuring that any manual data collection required for the Division is completed within set deadlines.
- Support the Division to analyse and act on information to proactively manage and maintain relevant NHS targets.
- Support the Division and lead when appropriate on service improvement projects.
- Undertake regular service audits and assist in the formulation of action plans.
- To organise meetings and other events as required.
- Ensure that the administrative teams are managing their 18-week RTT waiting times in an efficient and effective way.
- To deal with queries and complaints from patients in line with Trust Policy in relation to administrative services within the Division. To respond to PALS queries and assist Deputy Divisional Director of Operations in responding to formal complaints by collating background information.
- To maintain and improve own skills by undertaking the appropriate training and development activities relevant to the post.
- Any other duties at the request of the Deputy Divisional Director of Operations within the scope of the post.
Job description
Job responsibilities
- To support the service and business planning process to deliver the key performance indicators and other national initiatives on behalf of the Deputy Divisional Director of Operations and Divisional Director of Operations
- Working with the Deputy Divisional Director of Operations to lead the operational management and performance of the service line in conjunction with the clinical leads.
- Work with the Head of Nursing and Quality and operational department leads to ensure efficient and effective delivery of service within service lines.
- Contribute towards financial management of the division ensuring opportunities for increased efficiency are realised.
- To be responsible for ensuring that any manual data collection required for the Division is completed within set deadlines.
- Support the Division to analyse and act on information to proactively manage and maintain relevant NHS targets.
- Support the Division and lead when appropriate on service improvement projects.
- Undertake regular service audits and assist in the formulation of action plans.
- To organise meetings and other events as required.
- Ensure that the administrative teams are managing their 18-week RTT waiting times in an efficient and effective way.
- To deal with queries and complaints from patients in line with Trust Policy in relation to administrative services within the Division. To respond to PALS queries and assist Deputy Divisional Director of Operations in responding to formal complaints by collating background information.
- To maintain and improve own skills by undertaking the appropriate training and development activities relevant to the post.
- Any other duties at the request of the Deputy Divisional Director of Operations within the scope of the post.
Person Specification
Qualifications and Education
Essential
- Masters or equivalent experience
- Evidence of continuing professional development
Desirable
- Specialist knowledge and experience of analytical techniques and procedures
Knowledge and Experience
Essential
- Microsoft Office
- Conversant with administrative procedures/practice
- Previous office experience
- Supervision/delegation of tasks
- Working in a team
- Maintaining confidentiality
- Waiting list management
- Experience of using a range of software packages
- Experience of working with internal and external stakeholders and multi-disciplinary teams
- Management experience including effective staff management
Desirable
- Patient pathway management
- Previous NHS experience
- Experience of working with senior management and clinical leads
Skills
Essential
- Communication skills and ability to encourage collaborative working
- Good written skills and ability to produce reports and documents
- Analysis of performance data and capacity and demand data
- Ability to deal with complex and sensitive situations
- Standard keyboard skills
Desirable
- Problem solving
- Ability to develop strategic plans for improvement
Values
Essential
- Flexible
- Positive approach
- Professional attitude to work
- Ability to work flexibly
- Reliable and self-motivated
- Work on own initiative and part of a team
- Thoroughness and attention to detail
- Prioritisation and time management
- Proactive approach to work
- Strong interpersonal skills
Desirable
- Time management
- Own initiative
- Assertive and confident
- Reliable and methodical
- Self-motivated and enthusiastic
Person Specification
Qualifications and Education
Essential
- Masters or equivalent experience
- Evidence of continuing professional development
Desirable
- Specialist knowledge and experience of analytical techniques and procedures
Knowledge and Experience
Essential
- Microsoft Office
- Conversant with administrative procedures/practice
- Previous office experience
- Supervision/delegation of tasks
- Working in a team
- Maintaining confidentiality
- Waiting list management
- Experience of using a range of software packages
- Experience of working with internal and external stakeholders and multi-disciplinary teams
- Management experience including effective staff management
Desirable
- Patient pathway management
- Previous NHS experience
- Experience of working with senior management and clinical leads
Skills
Essential
- Communication skills and ability to encourage collaborative working
- Good written skills and ability to produce reports and documents
- Analysis of performance data and capacity and demand data
- Ability to deal with complex and sensitive situations
- Standard keyboard skills
Desirable
- Problem solving
- Ability to develop strategic plans for improvement
Values
Essential
- Flexible
- Positive approach
- Professional attitude to work
- Ability to work flexibly
- Reliable and self-motivated
- Work on own initiative and part of a team
- Thoroughness and attention to detail
- Prioritisation and time management
- Proactive approach to work
- Strong interpersonal skills
Desirable
- Time management
- Own initiative
- Assertive and confident
- Reliable and methodical
- Self-motivated and enthusiastic
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
