Operational Support Manager

Job description

Job responsibilities

JOB DESCRIPTION

BANDING: Band 6

ACCOUNTABLE TO: Senior Operational Manager Clinical Services

Work with the Divisional Senior Management team on both strategic and operational matters within your service line.

Working with the Senior Operational Manager to lead the operational management and performance of the Radiology service in conjunction with the clinical leads and lead Radiographers.

Work closely with the clinical leads to ensure the efficient and effective delivery of the Radiology services.

Work with the Head of Nursing and Quality and operational department leads to ensure efficient and effective delivery of the Radiology services.

Contribute towards the financial management of the Division ensuring any opportunities for increased efficiency are realised.

Develop communication systems across their service lines ensuring inter division communications are strengthened and joint working is encouraged.

To support the Divisional Management Team with a range of administrative tasks - including the collection and analysis of performance data in order to inform decision making.

The post will also line-manage service administrative staff within Radiology.

This role requires liaising with different disciplines to ensure that capacity is in place to meet the needs of the service, and that it is efficiently utilised.

1. To support the service and business planning process to deliver the activity plan and other national initiatives on behalf of the Divisional Management Team.

2. To support the timely management of patient pathways & provision of performance information to support diagnostic (DM01) targets and cancer pathway faster diagnosis standards.

3. Strong knowledge of DM01 imaging standards including regulatory rules including inclusion and exclusion criterias, reporting targets, data quality and escalation processes.

4. Support the Divisional Management Team, and lead when appropriate, on service improvement and transformation projects.

5. Line-manage the services administrative staff or other support staff as and when required.

6. Administration of diagnostic capacity, including template setup or amendments.

7. Oversight of medical staff leave and rotas.

8. Co-ordination of waiting list initiative activity.

9. To attend meetings on behalf of the Divisional Management Team when appropriate and present in Weekly performance meeting.

10. To organise meetings and other events as required.

11. To deal with queries and complaints from patients. To respond to PALS queries and assist the Divisional Management Team in responding to formal complaints by collating background information.

12. To deal with incident reporting and investigation as required.

13. Review performance management across their service lines working with colleagues to embed a culture of continual assessment and improvement where required.

14. Develop service improvement plans for the department, incorporating quality and efficiency.

15. Assist with the development of a yearly work programme of quality improvement, incorporating project plans and objectives, in line with the Clinical Quality Strategy, Annual Business Plan and other business priorities of the Division.

16. Provide management support and guidance to clinical colleagues within their service lines.

17. Recognise and deal with highly sensitive issues, e.g. service improvement and change management, formal HR processes as and when required.

18. To maintain and improve own skills by undertaking the appropriate training and development activities relevant to the post.

19. Any other duties at the request of the Divisional Management Team within the scope of the post.

Work closely with the management team to develop demand and capacity models specific to the Division.

To become an expert user of the CRIS (Radiology Information System), in relation to patient access functions with a particular emphasis on imaging requests.

To be responsible for the administrative team and ensure implementation of Trust HR policies and compliance with employment legislation. Acting as a Line Manager for staff over all clerical & admin functions.

Develop and/or maintain summary reports of relevant external and internal KPIs for each of the areas within the division.

Support the Division to analyse and act on information to proactively manage and maintain relevant NHS targets, including profiling activity to ensure target requirements are met.

Using capacity and demand spreadsheets, monitor and analyse the clinical activity of consultants and their teams to ensure efficient use of the diagnostic capacity. From information gained in analysing spreadsheets, act on your own initiative to liaise with appropriate staff and plan the reallocation of resources accordingly to meet demands.

Ensure robust processes and systems are in place for patient access and performance with external partners such as CDCs, mutual aid provers and outsourcing companies.

Represent the Division at meetings when requested.

Contribute towards capacity planning, divisional forward planning, objective setting and performance review activities in order to improve the capacity and capability of the Division / Trust.

Contribute to the recruitment and selection process for a robust workforce within the Department.

Identify any staffing issues to senior manager and negotiate with senior manager regarding best solutions to alleviate staffing issues.

To ensure effective communication mechanisms are in place to ensure regular feedback is cascaded to all members of staff.

Contribute to staying within the financial clerical & admin budget, monitoring performance and authorising additional pay spend to support operational activity and monitoring the budget for clerical and admin team.

FOR FULL JD PLEASE SEE ATTACHMENTS

Person Specification

Skills and Abilities

Essential

• Ability to identify learning need in self and others.
• Effective presentation skill
• Experience of line management
• Experience of change management
• Competent in organising and managing priorities.
• Problem solving ability.
• Good time management

Desirable

• Experience of business planning
• Involvement in developing teaching package
• Experience of managing teams including change
• management to meet service requirements

Values and Behaviours

Essential

• Self-motivated.
• Enthusiastic
• Self-confident.
• Ability to recognise own learning needs and set personal objectives.
• Commitment to service developments and quality

Qualifications

Essential

• Appropriate degree or equivalent level of experience.
• Management qualification or equivalent level of experience.

Experience

Essential

• Appropriate 2 years experience in an operational management
• position.
• Knowledge of and experience in managing and delivering national patient targets.
• Experience of performance management.
• Experience of service improvements.
• Ability to interpret and manipulate data to inform decision making.

Desirable

• Extensive NHS experience
• Experience in
• managing a budget, and initiating, leading schemes to deliver CIP.
• Project management experience.
• Radiology systems experience.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool Heart and Chest Hospital

Address

Liverpool Heart and Chest Hospital

Thomas Drive

Liverpool

Merseyside

L14 3PE

Employer's website

https://www.lhch.nhs.uk/ (Opens in a new tab)