Job summary
An exciting opportunity
has arisen within the Trusts Clinical Quality Department to appoint a Research,
Audit & Effectiveness Officer/Analyst Band 5 on a permanent contract. This is a great opportunity for those with
grounding in a Clinical Audit or Information/BI role to further their
development within the NHS.
The purpose of
the role is to support clinicians in the undertaking of National and local
clinical audit and effectiveness projects.
We are seeking to
appoint a committed and motivated individual with significant relevant
experience who is looking to join a high
performing Clinical Quality team and contribute to the delivery of a high
quality robust audit and effectiveness service.
Main duties of the job
A key role will be extracting clinical information from the Electronic Patient Record (EPR) and other relevant data sources, ensuring data quality and making timely and accurate mandatory national clinical audit returns to ensure external minimum data standards are met. Alongside this you will be supporting local delivery of the Trusts clinical quality programme.
You must have experience of using Microsoft Office
applications, mainly Excel, and present an open mind that can work logically
and aim to solve problems. Experience of
Microsoft SQL is also required to fulfil this role.
Any additional skills in
data visualisation would be an advantage.
You must be able to demonstrate experience of analysing
complex data and using descriptive statistics to present results.
Knowledge and experience of Quality Improvement
methodologies would be desirable but not essential. Experience in clinical audit would be advantageous.
Please ensure you read the Job Description and
Person Specification attached and that your statement in support reflects this
as your application will be judged against these criteria.
About us
As the largest
single site specialist heart and chest hospital in the UK, we, at Liverpool
Heart and Chest Hospital, have a clear vision 'to
be the best cardiothoracic integrated healthcare organisation'.
We provide specialist
services in cardiothoracic surgery, cardiology, respiratory medicine both in
the hospital and out in the community.
We serve a
catchment area of 2.8 million people, spanning Merseyside, Cheshire, North
Wales and the Isle of Man, and increasingly we receive referrals from outside
these areas for highly specialised services such as aortics.
Our reputation for
strong performance is important in delivering the best
care for our patients and high quality clinical services. This is
underpinned by a culture of research and innovation, delivered in modern estate
and our encouragement of flexible working in a variety of forms.
Please visit our website - https://www.lhch.nhs.uk/
Please follow this link for a
tour of our site - https://bit.ly/36ylsoq
Job description
Job responsibilities
Job Summary
The post holder will be an integral part of the clinical quality team, supporting clinical audit & effectiveness functions to facilitate quality improvement.
The purpose of the role is to support the Clinical Audit and Effectiveness Manager in providing a high quality clinical audit and effectiveness service through working with various clinicians, extracting complex clinical data from the Trusts Electronic Patient Record (EPR), Patient Administration System (PAS) and other electronic systems, providing both analytical and quality reports to ensure all divisional requirements are met and provide timely reporting to meet the requirements of external stakeholders.
As the Research, Audit and Effectiveness Officer / Analyst you will be working with the Clinical Quality team, Information / Business Intelligence Team, Digital Systems Team, Clinicians and Management to:
- Implement clinical audit and other service evaluation projects through involvement in design, data collection, analysis, report preparation and dissemination of audit results.
- Communicate audit results orally and in writing to healthcare professionals and assist with interpretation of audit results.
- Provide advice on audit and quality improvement methodologies to support service improvement
The post holder will be expected to demonstrate excellent inter-personal skills and strong IT skills, including proficient use of Microsoft Office and SQL. Knowledge of QI methodologies and statistical software packages such as SPSS would be a desirable but is not essential.
PRINCIPAL ACCOUNTABILITIES
The Research, Audit and Effectiveness Officer / Analyst is responsible for:
- Developing transactional SQL scripts to extract data from the Trusts PAS, EPR and other systems, including disparate clinical databases to provide data for National and Local audit
- To produce relevant data quality reports to aid in improving the quality of data collected for National and local data submissions by providing monthly reporting to clinicians on their activity/highlighting any missing data/data quality discrepancies.
- To ensure data is accurate and complete by developing validation checks on an on-going basis before data is used for analysis internally or sent outside the organisation in order to maintain a high level of compliance with National minimum datasets and definitions
- Making timely and accurate data submissions as mandated by the National Clinical Audit and Patient Outcomes Programme (NCAPOP) to ensure no single point of failure exists for these critical roles; this also includes providing cross-cover when required.
- Providing advice on data collection, analysis methods and reports to support the divisions in their clinical care delivery and monitoring clinical performance.
- To work with clinical leads to prepare presentations for audit meetings.
- To implement reporting on key clinical outcomes and report these at audit meetings.
- Additional Responsibilities
- To establish and develop working relationships with a variety of contacts to establish the source of data errors, contribute to devising solutions and encourage corrective measures to be initiated, liaising with colleagues in the information team as appropriate
- To produce timely, an appropriate template for use by the clinical lead to identify any risks, organisational learning & any actions needed for improvement when National Clinical Audit reports are published, thereby facilitating a review of services against national recommendations.
- To assist clinicians in benchmarking activity and in the writing of timely quality statements for the Trusts Quality Account. Contribute to the completion of the audit section of the Quality account in relation to national and local audit.
- To utilise available technologies and software in order to provide useful presentation of information in an appropriate manner
- To support management of clinical data base systems to assist in the data collation required to meet National datasets
- Responsible for introducing, adapting and improving systems to extract, validate and disseminate information used in analysis.
- To receive raw data and undertake analysis using appropriate statistical techniques for example Statistical Process Control charts and descriptive statistics to provide clinically relevant outputs for interpretation to identify recommendations for improvement.
- To respond to ad-hoc requests for project support from within the organisation. These requests should be logged in accordance with departmental policies and procedures.
- To communicate and translate complex information to various stakeholders around the trust, considering the varying degree of understanding by those receiving the information.
- To provide training and advice relating to audit methodologies; the clinical audit cycle, use of sampling techniques, proforma design for reliable data collection and reporting as and when requested to support project leads to ensure objectives of the project are met.
- To develop integration of National Clinical Audit datasets into the EPR system for reliable accurate and timely data collection working with the relevant Clinical lead / EPR lead to map datasets to future EPR documentation
- To keep up to date with issues externally in relation to changes to national datasets, standards and definitions and be aware of how they fit into the organisation data collection structures.
- To support the senior Information and BI Analysts with provision of data for use in Consultant appraisals.
- To develop Quality Improvement knowledge and skills by undertaking QI training to increasingly support the improvement effort, using information to prioritise and also demonstrate benefits.
- Regularly review workload to ensure priorities are highlighted, acknowledged and deadlines are met.
- To work with the Clinical Audit & Effectiveness Manager and other members of the team as and when required providing support to achieve the development and delivery of the Clinical Quality forward plan to ensure objectives are met
- To achieve set and agreed objectives whilst working under own initiative within Departmental guidelines and Trust policies.
- Attendance at departmental team briefs, keeping up-to-date with current issues internally and to be aware of any issues which may impact on this role or the role of the team.
- To support any other duties appropriate to the grade, agreed with line-manager.
General Elements
The post requires the near constant use of a computer and proficient use of a keyboard leading to lengthy periods of sitting / standing.
When supporting survey work involving patients or their carers there may be occasions when contact is made by them concerning the questionnaire.
During data collection and attendance at relevant MDT meetings there may be exposure to information that is distressing or emotional.
The post holder must be prepared to complete urgent work requirements, working flexible hours to meet the demands of the service.
MANAGERIAL/LEADERSHIP
Required to manage allocated workload
Practice and promote efficient use of all resources
In the light of future local and national developments these details may be modified, after consultation with the post-holder.
ORGANISATIONAL
Attend induction course / orientation course and mandatory training days.
Attend course appropriate to the post and maintain awareness of relevant changes in policies or reporting requirements that are relevant to the role.
Ensure compliance with the Data Protection Act 1998 and Caldecott Guidelines at all times.
To maintain accurate documentation in line with local policies and procedures
Participate in monthly team brief and departmental activities
PROFESSIONAL
Maintain exemplary standards of professional and general conduct with regards to handling complex and sensitive data.
Participate in annual appraisal and regular performance reviews under the direction of line manager.
Undertake appropriate mandatory training.
Take every reasonable opportunity to maintain and improve own professional knowledge and competence.
Job description
Job responsibilities
Job Summary
The post holder will be an integral part of the clinical quality team, supporting clinical audit & effectiveness functions to facilitate quality improvement.
The purpose of the role is to support the Clinical Audit and Effectiveness Manager in providing a high quality clinical audit and effectiveness service through working with various clinicians, extracting complex clinical data from the Trusts Electronic Patient Record (EPR), Patient Administration System (PAS) and other electronic systems, providing both analytical and quality reports to ensure all divisional requirements are met and provide timely reporting to meet the requirements of external stakeholders.
As the Research, Audit and Effectiveness Officer / Analyst you will be working with the Clinical Quality team, Information / Business Intelligence Team, Digital Systems Team, Clinicians and Management to:
- Implement clinical audit and other service evaluation projects through involvement in design, data collection, analysis, report preparation and dissemination of audit results.
- Communicate audit results orally and in writing to healthcare professionals and assist with interpretation of audit results.
- Provide advice on audit and quality improvement methodologies to support service improvement
The post holder will be expected to demonstrate excellent inter-personal skills and strong IT skills, including proficient use of Microsoft Office and SQL. Knowledge of QI methodologies and statistical software packages such as SPSS would be a desirable but is not essential.
PRINCIPAL ACCOUNTABILITIES
The Research, Audit and Effectiveness Officer / Analyst is responsible for:
- Developing transactional SQL scripts to extract data from the Trusts PAS, EPR and other systems, including disparate clinical databases to provide data for National and Local audit
- To produce relevant data quality reports to aid in improving the quality of data collected for National and local data submissions by providing monthly reporting to clinicians on their activity/highlighting any missing data/data quality discrepancies.
- To ensure data is accurate and complete by developing validation checks on an on-going basis before data is used for analysis internally or sent outside the organisation in order to maintain a high level of compliance with National minimum datasets and definitions
- Making timely and accurate data submissions as mandated by the National Clinical Audit and Patient Outcomes Programme (NCAPOP) to ensure no single point of failure exists for these critical roles; this also includes providing cross-cover when required.
- Providing advice on data collection, analysis methods and reports to support the divisions in their clinical care delivery and monitoring clinical performance.
- To work with clinical leads to prepare presentations for audit meetings.
- To implement reporting on key clinical outcomes and report these at audit meetings.
- Additional Responsibilities
- To establish and develop working relationships with a variety of contacts to establish the source of data errors, contribute to devising solutions and encourage corrective measures to be initiated, liaising with colleagues in the information team as appropriate
- To produce timely, an appropriate template for use by the clinical lead to identify any risks, organisational learning & any actions needed for improvement when National Clinical Audit reports are published, thereby facilitating a review of services against national recommendations.
- To assist clinicians in benchmarking activity and in the writing of timely quality statements for the Trusts Quality Account. Contribute to the completion of the audit section of the Quality account in relation to national and local audit.
- To utilise available technologies and software in order to provide useful presentation of information in an appropriate manner
- To support management of clinical data base systems to assist in the data collation required to meet National datasets
- Responsible for introducing, adapting and improving systems to extract, validate and disseminate information used in analysis.
- To receive raw data and undertake analysis using appropriate statistical techniques for example Statistical Process Control charts and descriptive statistics to provide clinically relevant outputs for interpretation to identify recommendations for improvement.
- To respond to ad-hoc requests for project support from within the organisation. These requests should be logged in accordance with departmental policies and procedures.
- To communicate and translate complex information to various stakeholders around the trust, considering the varying degree of understanding by those receiving the information.
- To provide training and advice relating to audit methodologies; the clinical audit cycle, use of sampling techniques, proforma design for reliable data collection and reporting as and when requested to support project leads to ensure objectives of the project are met.
- To develop integration of National Clinical Audit datasets into the EPR system for reliable accurate and timely data collection working with the relevant Clinical lead / EPR lead to map datasets to future EPR documentation
- To keep up to date with issues externally in relation to changes to national datasets, standards and definitions and be aware of how they fit into the organisation data collection structures.
- To support the senior Information and BI Analysts with provision of data for use in Consultant appraisals.
- To develop Quality Improvement knowledge and skills by undertaking QI training to increasingly support the improvement effort, using information to prioritise and also demonstrate benefits.
- Regularly review workload to ensure priorities are highlighted, acknowledged and deadlines are met.
- To work with the Clinical Audit & Effectiveness Manager and other members of the team as and when required providing support to achieve the development and delivery of the Clinical Quality forward plan to ensure objectives are met
- To achieve set and agreed objectives whilst working under own initiative within Departmental guidelines and Trust policies.
- Attendance at departmental team briefs, keeping up-to-date with current issues internally and to be aware of any issues which may impact on this role or the role of the team.
- To support any other duties appropriate to the grade, agreed with line-manager.
General Elements
The post requires the near constant use of a computer and proficient use of a keyboard leading to lengthy periods of sitting / standing.
When supporting survey work involving patients or their carers there may be occasions when contact is made by them concerning the questionnaire.
During data collection and attendance at relevant MDT meetings there may be exposure to information that is distressing or emotional.
The post holder must be prepared to complete urgent work requirements, working flexible hours to meet the demands of the service.
MANAGERIAL/LEADERSHIP
Required to manage allocated workload
Practice and promote efficient use of all resources
In the light of future local and national developments these details may be modified, after consultation with the post-holder.
ORGANISATIONAL
Attend induction course / orientation course and mandatory training days.
Attend course appropriate to the post and maintain awareness of relevant changes in policies or reporting requirements that are relevant to the role.
Ensure compliance with the Data Protection Act 1998 and Caldecott Guidelines at all times.
To maintain accurate documentation in line with local policies and procedures
Participate in monthly team brief and departmental activities
PROFESSIONAL
Maintain exemplary standards of professional and general conduct with regards to handling complex and sensitive data.
Participate in annual appraisal and regular performance reviews under the direction of line manager.
Undertake appropriate mandatory training.
Take every reasonable opportunity to maintain and improve own professional knowledge and competence.
Person Specification
Qualifications
Essential
- Educated to degree level Or equivalent, relevant experience.
- Evidence of SQL Training.
- Numerate and literate.
Desirable
- Evidence off on-going professional development/ study.
Experience
Essential
- Experience of working in an NHS Provider Trust within a Clinical Audit/Quality or an Information/BI setting with experience of using SQL for data extraction.
- Knowledge and experience of Electronic Patient Record systems (e.g. Allscripts SCM).
- Experience of using descriptive statistics.
- Knowledge of the National Clinical Audit and Patient Outcomes Programme (NCAPOP) statutory demands and national agendas within the NHS.
- Knowledge of NHS Data protection requirements, Caldicott principles and Information governance standards.
Desirable
- An understanding of NHS datasets, data sources, data flows and data definitions, including CQUINs and Quality Accounts.
- Experience of applying criteria for best practice in local clinical audit.
- Experience of Cardiothoracic data analysis.
Skills & Abilities
Essential
- Competent in the use of PC based applications, particularly with Microsoft Excel and SQL.
- Able to manipulate, analyse and interpret data in a structured manner and draw conclusions.
- Problem solving skills.
- Have an eye for detail readily being able to identify potential inaccuracies or inconsistencies in sets of highly complex data.
- Must be highly efficient in prioritising own workload in an environment where priorities constantly change and often conflict.
- Ability to maintain high levels of concentration for prolonged periods of time whilst subject to interruptions from colleagues provide analysis on complex datasets and information.
- Team player but can use and act on own initiative.
- Customer focussed with strong communication and negotiation skills.
- Experience of working with managers and staff at various and different levels.
- Highly motivated, flexible, adaptable and reliable.
- Efficient presentation skills to report findings from analysis to stakeholders with different levels of understanding.
- Efficient communication skills to translate the outcome of complex information analysis to stakeholders with different levels of understanding.
Desirable
- Experience of working closely with clinicians on audit and quality improvement projects and with staff at various and different levels.
- Quality Improvement knowledge, methodologies & experience of applying in practice.
- Experience of using data visualisation software tools e.g. SSRS, Power BI.
Values and Behaviours
Essential
- Patient and Family Centred -Treating everybody fairly and affording individuals respect, dignity and courtesy, regardless of their role, background, personal circumstances or appearance.
- Accountability - Being accountable for your own work and behaviour and lead by example.
- Continuous Improvement - Self-motivated and able to motivate
- Others.
- Teamwork - Ability to work within a multidisciplinary team.
Person Specification
Qualifications
Essential
- Educated to degree level Or equivalent, relevant experience.
- Evidence of SQL Training.
- Numerate and literate.
Desirable
- Evidence off on-going professional development/ study.
Experience
Essential
- Experience of working in an NHS Provider Trust within a Clinical Audit/Quality or an Information/BI setting with experience of using SQL for data extraction.
- Knowledge and experience of Electronic Patient Record systems (e.g. Allscripts SCM).
- Experience of using descriptive statistics.
- Knowledge of the National Clinical Audit and Patient Outcomes Programme (NCAPOP) statutory demands and national agendas within the NHS.
- Knowledge of NHS Data protection requirements, Caldicott principles and Information governance standards.
Desirable
- An understanding of NHS datasets, data sources, data flows and data definitions, including CQUINs and Quality Accounts.
- Experience of applying criteria for best practice in local clinical audit.
- Experience of Cardiothoracic data analysis.
Skills & Abilities
Essential
- Competent in the use of PC based applications, particularly with Microsoft Excel and SQL.
- Able to manipulate, analyse and interpret data in a structured manner and draw conclusions.
- Problem solving skills.
- Have an eye for detail readily being able to identify potential inaccuracies or inconsistencies in sets of highly complex data.
- Must be highly efficient in prioritising own workload in an environment where priorities constantly change and often conflict.
- Ability to maintain high levels of concentration for prolonged periods of time whilst subject to interruptions from colleagues provide analysis on complex datasets and information.
- Team player but can use and act on own initiative.
- Customer focussed with strong communication and negotiation skills.
- Experience of working with managers and staff at various and different levels.
- Highly motivated, flexible, adaptable and reliable.
- Efficient presentation skills to report findings from analysis to stakeholders with different levels of understanding.
- Efficient communication skills to translate the outcome of complex information analysis to stakeholders with different levels of understanding.
Desirable
- Experience of working closely with clinicians on audit and quality improvement projects and with staff at various and different levels.
- Quality Improvement knowledge, methodologies & experience of applying in practice.
- Experience of using data visualisation software tools e.g. SSRS, Power BI.
Values and Behaviours
Essential
- Patient and Family Centred -Treating everybody fairly and affording individuals respect, dignity and courtesy, regardless of their role, background, personal circumstances or appearance.
- Accountability - Being accountable for your own work and behaviour and lead by example.
- Continuous Improvement - Self-motivated and able to motivate
- Others.
- Teamwork - Ability to work within a multidisciplinary team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
