Job summary
Please note: if your application is successful you will be required to attend a full induction day on Tuesday 25th July 9am-3:30pm.
We
are always looking for friendly confident and helpful people to join the
volunteering service at LHCH. We now have vacancies to become part of the
Volunteer Responder team. As a Volunteer Responder you will engage with
patients as part of a large multi-disciplinary team of nurses, doctors and
therapists. Although the role is non-clinical, you would have a key part to
play in providing the hospital with additional resource for supporting and
assisting with non-clinical tasks such as chatting to patients, distributing
meals, making drinks and running errands for staff and patients.
What are the benefits to you?
An
opportunity to gain experience of a hospital and health setting.
Share and
develop your skills and experience.
A flexible role which can fit around your
existing commitments.
The opportunity to undertake training.
Companionship
and the opportunity to meet other volunteers.
- Health and Safety is
our priority.
The majority of tasks can be undertaken while social distancing
and volunteers will receive guidance and support on the most up to date covid guidelines.
Main duties of the job
- Visit/chat/read to patients
- To sit with and help patients at mealtimes
- Help the hostess to serve meals and snacks
- Offer and provide refreshments
- Help prepare patients for washing i.e. giving out towels
- Help escort low risk patients
- Collect medication from pharmacy
- Make purchases on behalf of patients
- Help with linen deliveries and keep cupboard tidy
- Take medical equipment back to MEL
- Ensure the comfort of patients whilst they wait for transport
- Collect/deliver messages or items to and from departments
- Check and Chat rounds to identify patient need and offer support
- Befriending:
spending time with patients who for example: Have few visitors; Are based
in side rooms; Have cognitive impairments or suffering from delirium; Have
post-operative restricted movement
See full job description in documents
Relaxation Volunteer-(Optional training provided for those who want to support patients psychologically during their hospital stay)
About us
We
provide specialist services in cardiothoracic surgery, cardiology, respiratory
medicine including adult cystic fibrosis and diagnostic imaging, both in the
hospital and out in the community. We serve a catchment area of 2.8 million
people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and
increasingly we receive referrals from outside these areas for highly
specialised services such as aortics. Heart and lung disease continue to be
amongst the biggest killers in the UK and the communities we serve are marked
by increased prevalence of cardiovascular disease, higher levels of heart
failure, hypertension, coronary artery disease and an ageing population. Our
reputation for strong performance is important in delivering the best care for
our patients and high-quality clinical services. This is underpinned by a
culture of research and innovation, delivered in modern estate and facilitated
by technology. New and upgraded clinical areas are designed with patients and
families fully involved to deliver their needs. As part of our long-term plan,
we aim to form strong clinical and organisational relationships where possible.
There is clear evidence that partnerships improve patient care and enhance
quality and we aim to collaborate with a range of other providers and
professionals with the aim to extending access and improve quality.
Job description
Job responsibilities
- Visiting/chatting/reading to patients who may not have visitors
- To sit alongside and engage with patients at mealtimes by chatting and encouraging them to eat and drink, ensuring food and drink is within easy reach and accessible to the patient
- Helping the hostess to serve meals and deliver snacks to patients
- Making drinks for patients, visitors and staff and wash/tidy away used crockery/cutlery
- Refilling water jugs and keeping patient bed areas tidy
- Offering and providing refreshments to patients/relatives
- Helping prepare self-catering patients for washing – i.e. laying out their toiletries for them, assisting them when they are finished
- Helping escort low risk patients who are mobile around ward i.e. walking with them to the bathroom
- Collecting medications from the pharmacy
- Making purchases on behalf of patients from hospital shop
- Assisting staff with making beds and taking linen to bags to the riser
- Helping with linen deliveries and keeping cupboard to tidy standard
- Taking medical equipment back to the library on instruction from staff
- Ensuring the continued well-being and comfort of patients whilst they are awaiting transport and giving assistance to and from transport where necessary
- Collecting/delivering messages or small items to and from departments – always following a request from a member of staff, ensuring items are placed in sealed carrier
- Acting as a ‘buddy’ for new volunteers
- Carrying bags of clothing/item to the identified ward
- Carrying bags of dirty clothing from the identified ward to the relative
- Check and Chat rounds (ward areas only) to identify patient need and offer support i.e. comfort, refreshments,
- Befriending: spending time with patients who for example: Have few visitors; Are based in side rooms; Have cognitive impairments or suffering from delirium; Have post-operative restricted movement
- Supporting patient’s during mealtime
- Relaxation Volunteer · Optional training provided for those who want to support patients psychologically during their hospital stay
- Providing emotional support for relatives and patients where required
- Providing support for patients that may feel isolated or lonely whilst in hospital
- Support with encouraging patients to engage in activities on the ward i.e. relaxation rooms, playing games, watching television
Duties do not include:
·
Shadowing clinicians
·
Lifting and handling
·
Documentation of nursing process
·
Toileting/bathing
·
Escorts/errands outside of hospital grounds
·
Access to health records
·
Answering enquiries about patients
·
Pushing wheelchairs
·
Involvement in aggressive incidents
Job description
Job responsibilities
- Visiting/chatting/reading to patients who may not have visitors
- To sit alongside and engage with patients at mealtimes by chatting and encouraging them to eat and drink, ensuring food and drink is within easy reach and accessible to the patient
- Helping the hostess to serve meals and deliver snacks to patients
- Making drinks for patients, visitors and staff and wash/tidy away used crockery/cutlery
- Refilling water jugs and keeping patient bed areas tidy
- Offering and providing refreshments to patients/relatives
- Helping prepare self-catering patients for washing – i.e. laying out their toiletries for them, assisting them when they are finished
- Helping escort low risk patients who are mobile around ward i.e. walking with them to the bathroom
- Collecting medications from the pharmacy
- Making purchases on behalf of patients from hospital shop
- Assisting staff with making beds and taking linen to bags to the riser
- Helping with linen deliveries and keeping cupboard to tidy standard
- Taking medical equipment back to the library on instruction from staff
- Ensuring the continued well-being and comfort of patients whilst they are awaiting transport and giving assistance to and from transport where necessary
- Collecting/delivering messages or small items to and from departments – always following a request from a member of staff, ensuring items are placed in sealed carrier
- Acting as a ‘buddy’ for new volunteers
- Carrying bags of clothing/item to the identified ward
- Carrying bags of dirty clothing from the identified ward to the relative
- Check and Chat rounds (ward areas only) to identify patient need and offer support i.e. comfort, refreshments,
- Befriending: spending time with patients who for example: Have few visitors; Are based in side rooms; Have cognitive impairments or suffering from delirium; Have post-operative restricted movement
- Supporting patient’s during mealtime
- Relaxation Volunteer · Optional training provided for those who want to support patients psychologically during their hospital stay
- Providing emotional support for relatives and patients where required
- Providing support for patients that may feel isolated or lonely whilst in hospital
- Support with encouraging patients to engage in activities on the ward i.e. relaxation rooms, playing games, watching television
Duties do not include:
·
Shadowing clinicians
·
Lifting and handling
·
Documentation of nursing process
·
Toileting/bathing
·
Escorts/errands outside of hospital grounds
·
Access to health records
·
Answering enquiries about patients
·
Pushing wheelchairs
·
Involvement in aggressive incidents
Person Specification
Qualities
Essential
- The type of personal qualities we are looking for include:
- Being a good listener
- Excellent communication skills
- Demonstrate resilience and calmness
- Being reliable and committed
- Time to commit
Desirable
- Friendly and approachable Caring and good listeners Comfortable approaching people to offer help Able to work independently and use initiative after initial training period Emotionally mature and able to stay calm in difficult situations Adaptable Able to offer a regular weekly commitment for at least 6 months Dependable
Person Specification
Essential
- Required Age 16 and over
- Non-judgemental and commitment to equal opportunities
- Awareness of confidentiality
- Smart appearance
- Excellent interpersonal skills and social skills
- Empathetic and warm approach
- Committed and reliable
- Enthusiastic and have a positive outlook
- Friendly sensitive caring and polite manner
- Willingness to learn and enjoy helping people
- Self-motivated
- Ability to mobilise around the hospital unsupervised
- Able to work on own and as part of a team
- Volunteers should commit to one 4 hour shift per week for a minimum of 6 months
- Adhere to all hospital policies and procedures at all times
- Adhere to the volunteer agreement
Desirable
- Experience of previous volunteering or having cared for relatives or friends
- Experience of team work
Person Specification
Qualities
Essential
- The type of personal qualities we are looking for include:
- Being a good listener
- Excellent communication skills
- Demonstrate resilience and calmness
- Being reliable and committed
- Time to commit
Desirable
- Friendly and approachable Caring and good listeners Comfortable approaching people to offer help Able to work independently and use initiative after initial training period Emotionally mature and able to stay calm in difficult situations Adaptable Able to offer a regular weekly commitment for at least 6 months Dependable
Person Specification
Essential
- Required Age 16 and over
- Non-judgemental and commitment to equal opportunities
- Awareness of confidentiality
- Smart appearance
- Excellent interpersonal skills and social skills
- Empathetic and warm approach
- Committed and reliable
- Enthusiastic and have a positive outlook
- Friendly sensitive caring and polite manner
- Willingness to learn and enjoy helping people
- Self-motivated
- Ability to mobilise around the hospital unsupervised
- Able to work on own and as part of a team
- Volunteers should commit to one 4 hour shift per week for a minimum of 6 months
- Adhere to all hospital policies and procedures at all times
- Adhere to the volunteer agreement
Desirable
- Experience of previous volunteering or having cared for relatives or friends
- Experience of team work
