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Mersey and West Lancashire Teaching Hospitals NHS Trust

Employment Services Team Leader (Annex 21)

The closing date is 08 March 2026

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Job summary

This post may be offered under Annex 21 AfC Terms & Conditions, subject to experience, competency and suitability.

We are an experienced and award-winning Lead Employer employing c.12,500 Doctors and Dentists in Training across NHS England Regions including North West, The Midlands, East of England, Thames Valley and London and South East. This model has been established since 2010 and we are responsible for the full employment life cycle for our Specialty Doctors in training.

The Team Leader will provide a wide range of support and service to the Doctors and Dentists in Training. You will be required to demonstrate strong verbal/written communication skills and high attention to detail and accuracy along with taking personal responsibility for managing the workload for the Helpdesk team.

The post holder will ensure that the team is delivering a professional, efficient service to Trainees and the wider stakeholder group. You will support the delivery of a high-level service to all Lead Employers stakeholders, and requires excellent communication skills, handling enquiries efficiently and providing excellent support, guidance, and advice in all aspects of the Lead Employer model.

As an experienced professional you will be used to managing complex queries and have a flexible approach with the ability to function effectively in a fast-paced environment with excellent interpersonal skills to deal with many people at all levels.

Main duties of the job

  • As part of the Lead Employer Service, the Employment Services Team Leader will ensure the provision by their area team of a professional, efficient, and integrated employment services for Doctors and Dentists in Training (Residents) and any other staff which Lead Employer is contracted to supply the service for. The job holder is required to ensure special attention is given to managing the non-standard cases and situations in an effective manner.
  • The Employment Services Team Leader will ensure the delivery of high levels of customer service from their area team to all of Lead Employer's stakeholders in their area of responsibility, including Trainees, Host Organisations, NHS England, Heads of School and Training Programme Directors.
  • The Employment Services Team Leader will be responsible for supporting the HR Helpdesk and first contact resolution

About us

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our Services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

o Rated Outstanding by CQC Inspection August 2018

o Top 100 places to work in the NHS (NHS Employers & Health Service Journal)

National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

Details

Date posted

02 March 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

096-7583358-A

Job locations

Jubilee Court

Waterside

St Helens

WA9 1TT


Job description

Job responsibilities

The JD & PS are currently under AfC review and are subject to change.

The Employment Services Team Leader will ensure that: They work with the Employment Services Team Manager to draw up an accurate activity planand thereafter work with the Team to deliver and maintain that plan. Work is distributed across the team in line with roles and responsibilities of each team memberand the needs of the service. Have a comprehensive understanding of the employment of doctors and dentists in training,interpreting national codes of practice, terms and conditions of employment and Trust policiesand procedures for all Lead Employer stakeholders. The Standard Operating Procedures are adhered to, and work is undertaken in the timescalesrequired, taking any remedial action required to ensure compliance. The quality of service is maintained at a high level, taking any remedial action required toensure compliance

Job description

Job responsibilities

The JD & PS are currently under AfC review and are subject to change.

The Employment Services Team Leader will ensure that: They work with the Employment Services Team Manager to draw up an accurate activity planand thereafter work with the Team to deliver and maintain that plan. Work is distributed across the team in line with roles and responsibilities of each team memberand the needs of the service. Have a comprehensive understanding of the employment of doctors and dentists in training,interpreting national codes of practice, terms and conditions of employment and Trust policiesand procedures for all Lead Employer stakeholders. The Standard Operating Procedures are adhered to, and work is undertaken in the timescalesrequired, taking any remedial action required to ensure compliance. The quality of service is maintained at a high level, taking any remedial action required toensure compliance

Person Specification

Qualifications

Essential

  • NVQ Level 3 in administration or equivalent level of knowledge

Desirable

  • Customer Care NVQ
  • Operations/Departmental Manager Level 5 Apprenticeship or willingness to undertake

Knowledge & Experience

Essential

  • Substantial experience within HR/customer service and/or Resourcing team
  • Experience of HR systems for collating data and reporting
  • Experience in providing advice on policies and procedures
  • Experienced in the use of MS Word, Excel and data processing

Desirable

  • Experience of day to day supervision of team members including work allocation
  • Experience of providing advice on terms and conditions of employment

Skills

Essential

  • Excellent written and verbal communication skills
  • Ability to use initiative and take ownership of issues.
  • Ability to maintain strict confidentiality
  • The ability to empathise and handle sensitive issues
  • The ability to manage own workload, prioritise and provide cover when necessary
  • Attention to detail
  • Ability to identify and solve problems, awareness of when to escalate to management.
  • Ability to provide team training sessions as appropriate
  • The ability to work in a busy environment and to strict deadlines
  • Confident to handle queries from internal and external stakeholders
  • Effective organisational skills

Desirable

  • Knowledge of HR policies and procedures
  • Knowledge of medical and dental terms and conditions of employment
Person Specification

Qualifications

Essential

  • NVQ Level 3 in administration or equivalent level of knowledge

Desirable

  • Customer Care NVQ
  • Operations/Departmental Manager Level 5 Apprenticeship or willingness to undertake

Knowledge & Experience

Essential

  • Substantial experience within HR/customer service and/or Resourcing team
  • Experience of HR systems for collating data and reporting
  • Experience in providing advice on policies and procedures
  • Experienced in the use of MS Word, Excel and data processing

Desirable

  • Experience of day to day supervision of team members including work allocation
  • Experience of providing advice on terms and conditions of employment

Skills

Essential

  • Excellent written and verbal communication skills
  • Ability to use initiative and take ownership of issues.
  • Ability to maintain strict confidentiality
  • The ability to empathise and handle sensitive issues
  • The ability to manage own workload, prioritise and provide cover when necessary
  • Attention to detail
  • Ability to identify and solve problems, awareness of when to escalate to management.
  • Ability to provide team training sessions as appropriate
  • The ability to work in a busy environment and to strict deadlines
  • Confident to handle queries from internal and external stakeholders
  • Effective organisational skills

Desirable

  • Knowledge of HR policies and procedures
  • Knowledge of medical and dental terms and conditions of employment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Jubilee Court

Waterside

St Helens

WA9 1TT


Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Jubilee Court

Waterside

St Helens

WA9 1TT


Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Helpdesk Manager

Paul Boulton

Paul.Boulton@merseywestlancs.nhs.uk

01512904758

Details

Date posted

02 March 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

096-7583358-A

Job locations

Jubilee Court

Waterside

St Helens

WA9 1TT


Supporting documents

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