Job summary
Part Time 34 hours per week - Job share will be considered.
To be part of a welcoming team of Clinic Clerks working in sensitive settings dealing with patients in a confidential manner.
To welcome and accept clients into the Sexual Health Clinics. Clinics are predominantly 'drop-in' sessions and this will entail dealing with an unknown number of clients attending the clinic. To monitor the number of clients in attendance, and taking appropriate action if number of clients in attendance is excessive.
A Standard DBS is required for this post.
The JD & PS are currently under AfC review and are subject to change.
Main duties of the job
- To welcome and accept clients into the Sexual Health Clinics. Clinics are predominantly 'drop-in' sessions and this will entail dealing with an unknown number of clients attending the clinic. To monitor the number of clients in attendance, and taking appropriate action if number of clients in attendance is excessive.
- Deal effectively with telephone and face-to-face enquiries, providing a non-judgmental, sympathetic and equitable service to all clients.
- Provide non-clinical advice to clients on service issues; communicate messages to team members and signpost clients if necessary.
- Prepare reception area for clinic opening and lock up in evenings where necessary.
- To provide cover for sickness and leave in all clinics, this will involve travel across St Helens.
- Check Outlook and disseminate emails appropriately.
- To book Language Interpreters when needed.
- Act as a first point of contact for clients attending clinic. Hand out triage slips and registration forms to attending clients.
- Book in clients onto Lilie computer system, enter new clients onto Lilie computer system ensuring high level of accuracy when entering client details to ensure personal information is correctly recorded/updated and easily retrieved.
About us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our Services
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
o Rated Outstanding by CQC Inspection August 2018
o Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
o National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
Job description
Job responsibilities
KEY DUTIES
- To welcome and accept clients into the Sexual Health Clinics. Clinics are predominantly drop-in sessions and this will entail dealing with an unknown number of clients attending the clinic. To monitor the number of clients in attendance, and taking appropriate action if number of clients in attendance is excessive.
- Deal effectively with telephone and face-to-face enquiries, providing a non-judgmental, sympathetic and equitable service to all clients.
- Provide non-clinical advice to clients on service issues; communicate messages to team members and signpost clients if necessary.
- Prepare reception area for clinic opening and lock up in evenings where necessary.
- Check Outlook and disseminate emails appropriately.
- To book Language Interpreters when needed.
- Act as a first point of contact for clients attending clinic. Hand out triage slips and registration forms to attending clients.
- Book in clients onto Lilie computer system, enter new clients onto Lilie computer system ensuring high level of accuracy when entering client details to ensure personal information is correctly recorded/updated and easily retrieved.
- Keep clients informed of waiting times.
- Schedule appointments for clients using Lilie computer system, signposting clients to an appropriate clinic session
- Complete and maintain all records as required, ensuring all items are secure. Maintain the filing system/records in line with Trust Record Management Guidelines and assist in archiving as required.
- Order and update stationery to ensure clinic is fully stocked at all times; ensuring clinic letters, forms and notices are correct and up to date.
- Receive, disseminate and file incoming and outgoing mail.
- Receive cytology and laboratory tests. Place results and records with record book and bring to the attention of the doctor or nurse prior to tests being filed in client records.
- Scan cytology and laboratory test reports into Lilie system in paperless clinics.
- Ensure client confidentiality is maintained at all times.
- Accurately record patient activity in accordance with departmental procedure.
- Respond calmly to difficult situations e.g. distressed clients/carers, verbal aggression.
- Close down reception area at end of clinic ensuring files, paperwork, etc are secured away as necessary.
TRAINING & EDUCATION
- Attend mandatory training as specified by the Trust.
- Induct and mentor new starters
- Participate in the Performance and Development Review (PDR) process.
- Attend away day seminars, training courses and service meetings as and when required to enhance working performance
RESEARCH & AUDIT
- Participate in any service audit as required.
- Accurately record patient activity in accordance with departmental procedure
- Accurately record the transfer or patient notes in and out of clinic using the Lilie computer system and manual recording where appropriate.
Job description
Job responsibilities
KEY DUTIES
- To welcome and accept clients into the Sexual Health Clinics. Clinics are predominantly drop-in sessions and this will entail dealing with an unknown number of clients attending the clinic. To monitor the number of clients in attendance, and taking appropriate action if number of clients in attendance is excessive.
- Deal effectively with telephone and face-to-face enquiries, providing a non-judgmental, sympathetic and equitable service to all clients.
- Provide non-clinical advice to clients on service issues; communicate messages to team members and signpost clients if necessary.
- Prepare reception area for clinic opening and lock up in evenings where necessary.
- Check Outlook and disseminate emails appropriately.
- To book Language Interpreters when needed.
- Act as a first point of contact for clients attending clinic. Hand out triage slips and registration forms to attending clients.
- Book in clients onto Lilie computer system, enter new clients onto Lilie computer system ensuring high level of accuracy when entering client details to ensure personal information is correctly recorded/updated and easily retrieved.
- Keep clients informed of waiting times.
- Schedule appointments for clients using Lilie computer system, signposting clients to an appropriate clinic session
- Complete and maintain all records as required, ensuring all items are secure. Maintain the filing system/records in line with Trust Record Management Guidelines and assist in archiving as required.
- Order and update stationery to ensure clinic is fully stocked at all times; ensuring clinic letters, forms and notices are correct and up to date.
- Receive, disseminate and file incoming and outgoing mail.
- Receive cytology and laboratory tests. Place results and records with record book and bring to the attention of the doctor or nurse prior to tests being filed in client records.
- Scan cytology and laboratory test reports into Lilie system in paperless clinics.
- Ensure client confidentiality is maintained at all times.
- Accurately record patient activity in accordance with departmental procedure.
- Respond calmly to difficult situations e.g. distressed clients/carers, verbal aggression.
- Close down reception area at end of clinic ensuring files, paperwork, etc are secured away as necessary.
TRAINING & EDUCATION
- Attend mandatory training as specified by the Trust.
- Induct and mentor new starters
- Participate in the Performance and Development Review (PDR) process.
- Attend away day seminars, training courses and service meetings as and when required to enhance working performance
RESEARCH & AUDIT
- Participate in any service audit as required.
- Accurately record patient activity in accordance with departmental procedure
- Accurately record the transfer or patient notes in and out of clinic using the Lilie computer system and manual recording where appropriate.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent qualification and/or experience
Knowledge & Experience
Essential
- Reception/office experience
- Experience of working in a busy office environment
Desirable
- NHS experience
- Experience of working in a clinic setting
Skills
Essential
- Good IT/computer skills (Microsoft Office and Outlook)
- Accurate keyboarding skills
- Excellent communication skills
- Good knowledge and understanding of confidentiality
- Good interpersonal skills
- Ability to participate and work within a changing and demanding environment
- Able to present factual information and refer questions to others where appropriate
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent qualification and/or experience
Knowledge & Experience
Essential
- Reception/office experience
- Experience of working in a busy office environment
Desirable
- NHS experience
- Experience of working in a clinic setting
Skills
Essential
- Good IT/computer skills (Microsoft Office and Outlook)
- Accurate keyboarding skills
- Excellent communication skills
- Good knowledge and understanding of confidentiality
- Good interpersonal skills
- Ability to participate and work within a changing and demanding environment
- Able to present factual information and refer questions to others where appropriate
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
