Mersey and West Lancashire Teaching Hospitals NHS Trust

Haematology Operations Manager

The closing date is 08 February 2026

Job summary

Ensure continuity of Haematology diagnostics services across four MWL pathology sites . Timely, accurate and safe delivery of tests. Optimises KPIs and equipment utilisation in line with service delivery. Drives innovation. Oversees regulatory and Quality Assurance standards compliance (e.g. HSE, UKAS, NEQAS). Leading staff management and workforce stability . Coordinates training and development. Leads on incident investigations and near misses and ensures learning to reduce clinical risk.

JD & PS are currently under AfC review and are subject to change.

Main duties of the job

o Provide specialist expertise in Haematology and be the lead scientist in the area .

o Resolve day to day management issues in Haematology Blood Sciences for all aspects of the patient pathway.o Utilise effective change management, people management and project management skills to implement projects within the departmento Oversee performance management systems to ensure services meet agreed service specification including key performance indicators and other local and national targets.o Ensure business continuity plans are in place.o Work closely with the lead clinician for Haematology and the service lead to develop the service and manage risk.o Responsible for ensuring services have in place effective systems for the management, recording and reporting of risks, complaints, patient safety, clinical audit, clinical effectiveness and COSHH.o Ensure incident reporting and complaints management procedures are followed, are used as a learning opportunity and that appropriate actions are taken to inform changes to service delivery and reduce the risk of recurrence.o Work with other managers and colleagues to identify, manage and minimise risks within the Trust's Risk Management Frameworko Lead in recruitment and selection of staff.o Responsible for initial stages of disciplinary procedures, personal development, management of sickness absence and allocation of responsibilities of staff.

About us

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.

Our services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

  • Rated Outstanding by CQC Inspection August 2018
  • Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
  • National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.

You will be expected to undertake the Trusts' commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.

Details

Date posted

28 January 2026

Pay scheme

Agenda for change

Band

Band 8a

Salary

£55,690 to £62,682 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

409-S7585893

Job locations

Mersey and West Lancashire Hospitals

Whiston Hospital, Warrington Road

Liverpool

L35 5DR


Job description

Job responsibilities

Taken from Job Description:

The post holder will work closely with the Service Lead for Haematology/Transfusion, across all sites as well as the Clinical Heads to ensure that the service is responsive, innovative and meets performance, quality targets and standards, including financial and operational management of the services.

The post holder will be expected to exercise initiative, prioritise conflicting work demands and communicate effectively, both verbally and in writing, with the multi-disciplinary team, internal departments and external partners to ensure continuity in achieving excellence in patient care.

The post holder will provide specialist expertise in Haematology and be the lead scientist in the area possessing Fellowship of the IBMS, a Masters degree or equivalent. Utilising effective change management, people management and project management skills to implement projects within the department and deliver in a timely fashion. Overseeing performance management systems to ensure services meet agreed service specification including key performance indicators and other local and national targets. Analysing and using performance management data to inform and improve service delivery. Providing support to enable services to develop a business-focused approach. Contribute to and support the implementation of service redesign to support current and future business requirements. Promote and support the development and enhancement of service delivery models across the multiple Haematology sites within Pathology. Ensure business continuity plans are in place. Participate in service reviews to ensure all sites/areas are fit for purpose. Support the Service Managers contribution to major bid processes. Work closely with the lead clinician for Haematology and the service lead amongst others to develop the service and manage risk. Responsible for ensuring services have in place effective systems for the management, recording and reporting of risks, complaints, patient safety, clinical audit and clinical effectiveness and COSHH. Responsible for delivery of the annual audit plan for both national and local audits, contribute to deciding and implementing appropriate action to improve service delivery, clinical outcomes and patient experience. Support the use of research and evidence-based learning to promote clinical excellence. Ensure incident reporting and complaints management procedures are followed, are used as a learning opportunity and that appropriate actions are taken to inform changes to service delivery and reduce the risk of recurrence. Work with managers and colleagues continually to improve the quality of services within the overall governance framework. Responsible for ensuring staff have received training and are aware of their personal responsibilities for the identification and reporting of risk and the legislative reporting requirements such as, RIDDOR and fire safety. Work with other managers and colleagues to identify, manage and minimize risks within the Trusts Risk Management Framework Contribute to the formulation of strategies and plans, including the Annual Report for Pathology Services. Contribute to the planning process for other services. Contribute to Trust-wide strategic and planning processes. Contribute and support the implementation of service redesign to support current and future business requirements. Support patient and public involvement in the way services are planned, developed and provided. Support the transition of new services into the Trust. To resolve day to day management issues in Haematology for all aspects of the patient pathway. Lead in recruitment and selection of staff. Responsible for initial stages of disciplinary procedures, personal development, management of sickness absence and allocation of responsibilities of staff. Motivating, encouraging and engaging teams and coaching individuals to achieve and embrace organisational objectives, key performance indicators and new ways of working. Maintaining and seek to improve communication channels with commissioners, staff, patients and other stakeholders even where the substance of the communication may be difficult or contentious. Ensuring that all staff and teams received and contribute to Trust communications. Holding appropriate constructive meetings for staff in keeping with any project plans, good workforce management practice and requirements from the Service Manager/Clinical Director. Ensure CPD is kept up to date and internal and external learning is attended in line with job requirements, ensuring learning is shared within the team.

Job description

Job responsibilities

Taken from Job Description:

The post holder will work closely with the Service Lead for Haematology/Transfusion, across all sites as well as the Clinical Heads to ensure that the service is responsive, innovative and meets performance, quality targets and standards, including financial and operational management of the services.

The post holder will be expected to exercise initiative, prioritise conflicting work demands and communicate effectively, both verbally and in writing, with the multi-disciplinary team, internal departments and external partners to ensure continuity in achieving excellence in patient care.

The post holder will provide specialist expertise in Haematology and be the lead scientist in the area possessing Fellowship of the IBMS, a Masters degree or equivalent. Utilising effective change management, people management and project management skills to implement projects within the department and deliver in a timely fashion. Overseeing performance management systems to ensure services meet agreed service specification including key performance indicators and other local and national targets. Analysing and using performance management data to inform and improve service delivery. Providing support to enable services to develop a business-focused approach. Contribute to and support the implementation of service redesign to support current and future business requirements. Promote and support the development and enhancement of service delivery models across the multiple Haematology sites within Pathology. Ensure business continuity plans are in place. Participate in service reviews to ensure all sites/areas are fit for purpose. Support the Service Managers contribution to major bid processes. Work closely with the lead clinician for Haematology and the service lead amongst others to develop the service and manage risk. Responsible for ensuring services have in place effective systems for the management, recording and reporting of risks, complaints, patient safety, clinical audit and clinical effectiveness and COSHH. Responsible for delivery of the annual audit plan for both national and local audits, contribute to deciding and implementing appropriate action to improve service delivery, clinical outcomes and patient experience. Support the use of research and evidence-based learning to promote clinical excellence. Ensure incident reporting and complaints management procedures are followed, are used as a learning opportunity and that appropriate actions are taken to inform changes to service delivery and reduce the risk of recurrence. Work with managers and colleagues continually to improve the quality of services within the overall governance framework. Responsible for ensuring staff have received training and are aware of their personal responsibilities for the identification and reporting of risk and the legislative reporting requirements such as, RIDDOR and fire safety. Work with other managers and colleagues to identify, manage and minimize risks within the Trusts Risk Management Framework Contribute to the formulation of strategies and plans, including the Annual Report for Pathology Services. Contribute to the planning process for other services. Contribute to Trust-wide strategic and planning processes. Contribute and support the implementation of service redesign to support current and future business requirements. Support patient and public involvement in the way services are planned, developed and provided. Support the transition of new services into the Trust. To resolve day to day management issues in Haematology for all aspects of the patient pathway. Lead in recruitment and selection of staff. Responsible for initial stages of disciplinary procedures, personal development, management of sickness absence and allocation of responsibilities of staff. Motivating, encouraging and engaging teams and coaching individuals to achieve and embrace organisational objectives, key performance indicators and new ways of working. Maintaining and seek to improve communication channels with commissioners, staff, patients and other stakeholders even where the substance of the communication may be difficult or contentious. Ensuring that all staff and teams received and contribute to Trust communications. Holding appropriate constructive meetings for staff in keeping with any project plans, good workforce management practice and requirements from the Service Manager/Clinical Director. Ensure CPD is kept up to date and internal and external learning is attended in line with job requirements, ensuring learning is shared within the team.

Person Specification

Qualifications

Essential

  • Fellowship (FIBMS) /Masters Degree or equivalent in Biomedical Sciences
  • Registration with Health and Care Professions Council
  • Membership of the IBMS
  • Management qualification or required to work towards

Experience

Essential

  • 3 years' experience as a Senior Biomedical Scientist or equivalent demonstrable experience
  • Detailed working knowledge of laboratory information and management computer systems
  • Standard IT packages eg word processing and spreadsheets
  • Problem solving
  • Perform audit
  • Performance management

Desirable

  • Exhibit competency to work alone out of core hours

Skills

Essential

  • Evidence of CPD
  • Ability to work within all specialist areas of the department
  • Possess highly developed technical skills
  • Full knowledge of theoretical and practical laboratory procedures
  • Lead on quality control procedures
  • Possess excellent interpersonal and communication skills
  • Must be able to organise departmental workloads and that of subordinate staff

Desirable

  • Experience of presentations

Other

Essential

  • Personable, friendly demeanour.
  • Ability to work alone to provide an out of hours service and clinic support where necessary
  • Well organised.
  • Willing to work flexibly and multitask
  • Ability to manage and organise workloads without supervision
Person Specification

Qualifications

Essential

  • Fellowship (FIBMS) /Masters Degree or equivalent in Biomedical Sciences
  • Registration with Health and Care Professions Council
  • Membership of the IBMS
  • Management qualification or required to work towards

Experience

Essential

  • 3 years' experience as a Senior Biomedical Scientist or equivalent demonstrable experience
  • Detailed working knowledge of laboratory information and management computer systems
  • Standard IT packages eg word processing and spreadsheets
  • Problem solving
  • Perform audit
  • Performance management

Desirable

  • Exhibit competency to work alone out of core hours

Skills

Essential

  • Evidence of CPD
  • Ability to work within all specialist areas of the department
  • Possess highly developed technical skills
  • Full knowledge of theoretical and practical laboratory procedures
  • Lead on quality control procedures
  • Possess excellent interpersonal and communication skills
  • Must be able to organise departmental workloads and that of subordinate staff

Desirable

  • Experience of presentations

Other

Essential

  • Personable, friendly demeanour.
  • Ability to work alone to provide an out of hours service and clinic support where necessary
  • Well organised.
  • Willing to work flexibly and multitask
  • Ability to manage and organise workloads without supervision

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Mersey and West Lancashire Hospitals

Whiston Hospital, Warrington Road

Liverpool

L35 5DR


Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Mersey and West Lancashire Hospitals

Whiston Hospital, Warrington Road

Liverpool

L35 5DR


Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Haematology/Transfusion Service Lead

Judith Raine

judith.raine@merseywestlancs.nhs.uk

01516765673

Details

Date posted

28 January 2026

Pay scheme

Agenda for change

Band

Band 8a

Salary

£55,690 to £62,682 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

409-S7585893

Job locations

Mersey and West Lancashire Hospitals

Whiston Hospital, Warrington Road

Liverpool

L35 5DR


Supporting documents

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