Job summary
Work Pattern between 8.00am and 6pm Monday to Friday to be discussed at interview.
Based across both sites of Ormskirk District General and Southport District General.
We currently have a great new opportunity for Access Team Leader to join our team at Mersey West Lancashire Trust, based across Ormskirk and Southport sites.
We are looking for a result-driven, self-motivated Team leader for the Access Team. As Access Team Leader you will have great communication and interpersonal skills and will be able to work to targets.
The JD & PS are currently under AfC review and are subject to change
Main duties of the job
You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. This is a busy and demanding role so candidates will need to be enthusiastic, highly motivated and have a flexible approach to their role to ensure the needs of the service are met.
You will supervise the day-to-day activities of the team, build quality relationships, and provide a positive patient experience in line with expectation.
About us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
- Rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
Job description
Job responsibilities
What youll bring with you:
- Be confident in engaging with a variety of people particularly in a high-end setting
- Excellent communication skills both face to face, over the phone and in writing
- Proven ability to make decisions and establish priorities under conflicting demands
- Very organised, a good communicator with a high degree of computer literacy
- The ability to make decisions and use your initiative
Job description
Job responsibilities
What youll bring with you:
- Be confident in engaging with a variety of people particularly in a high-end setting
- Excellent communication skills both face to face, over the phone and in writing
- Proven ability to make decisions and establish priorities under conflicting demands
- Very organised, a good communicator with a high degree of computer literacy
- The ability to make decisions and use your initiative
Person Specification
Qualifications
Essential
- Educated to GCSE level for English and Maths or equivalent experience
- NVQ Level 3 in Business Administration (plus 2 years' experience) or equivalent knowledge through formal training or experience
Desirable
- Hold qualifications in Team Leading or equivalent experience
Knowledge
Essential
- Previous experience in an Admissions environment (similar role) or equivalent knowledge (2 years)
- Excellent IT skills with knowledge and experience of Microsoft Office
- Good general knowledge
Desirable
- Knowledge of hospital IT systems
- Previous line management experience
- Good understanding of Trust internal policies as appropriate
Skills
Essential
- Excellent communication and customer care skills
- Self-motivated and ability to work using own initiative with limited supervision
- Able to use own initiative and respond to new challenges, knowing when to escalate
- Ability to organise/manage/prioritise own work schedule
- Ability to accurately maintain computerised and manual documentation systems
- Able to promote good working relationships amongst team and colleagues
- Confident and sympathetic when dealing with patients/staff
Other
Essential
- Excellent team player
- Comply with Trust policies and procedures
- Ability to travel to various hospital locations
Desirable
- Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace
Person Specification
Qualifications
Essential
- Educated to GCSE level for English and Maths or equivalent experience
- NVQ Level 3 in Business Administration (plus 2 years' experience) or equivalent knowledge through formal training or experience
Desirable
- Hold qualifications in Team Leading or equivalent experience
Knowledge
Essential
- Previous experience in an Admissions environment (similar role) or equivalent knowledge (2 years)
- Excellent IT skills with knowledge and experience of Microsoft Office
- Good general knowledge
Desirable
- Knowledge of hospital IT systems
- Previous line management experience
- Good understanding of Trust internal policies as appropriate
Skills
Essential
- Excellent communication and customer care skills
- Self-motivated and ability to work using own initiative with limited supervision
- Able to use own initiative and respond to new challenges, knowing when to escalate
- Ability to organise/manage/prioritise own work schedule
- Ability to accurately maintain computerised and manual documentation systems
- Able to promote good working relationships amongst team and colleagues
- Confident and sympathetic when dealing with patients/staff
Other
Essential
- Excellent team player
- Comply with Trust policies and procedures
- Ability to travel to various hospital locations
Desirable
- Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
