Job summary
An exciting opportunity has arisen for a confident, highly motivated, and inspirational senior nurse to join our Emergency Services management team, based at the Southport site covering 12 months maternity leave.
If you possess strong leadership qualities and are passionate about fostering a culture which values high-quality standards of patient-focused care, this could be the challenge you are looking for.
As a Matron for Emergency Services, you will be accountable for coordinating safe, high-quality care to improve the experience for patients and their families. You will provide senior clinical and professional nursing leadership within the ED, acting as a positive role model through the provision of effective professional leadership and the demonstration of competent, accountable clinical practice.
The successful candidate will work to ensure a seamless and high standard of service provision 24 hours a day. We are seeking a dynamic and forward-thinking senior nurse, with a track record of delivering safe and effective, patient-centred care. You will be joining a dynamic Team of Matrons in medicine, surgery, community and corporate services, working together to provide outstanding care for our patients
The successful applicant will be able to demonstrate a thorough understanding of Emergency Services, from Emergency Department to assessment/inpatient areas, and on to discharge. You will be able to demonstrate your ability to communicate at a senior level.
Main duties of the job
To provide clinical, professional and managerial leadership within the service, ensuring that action is taken at all levels to empower Nurses/Midwives in providing demonstrably high standards of care in a clean and safe environment.
To provide strong clinical leadership skills, with the ability to work as part of a multidisciplinary team, work across boundaries, influence and lead others in practice to deliver clinical outcomes.
The post holder will be 'visible' and recognisable to patients, relatives and staff and act as a 'champion' for quality and equality of standards and patient care within the Trust.
Act as lead nurse/midwife for the care of patients within their sphere of responsibility.
To be responsible for the implementation, monitoring, training and audit of all quality standards, in particular infection prevention and control measures within areas of responsibility.
To support service improvements ensuring patient safety and quality of care within these processes.
Has overall accountability within their areas of responsibility for the monitoring, review, improvement and provision of evidence and assurance relating to patient care.
About us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our Services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
- Rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
Job description
Job responsibilities
- Agree service requirements with relevant service/nursing leads, Ward Managers, Sister/Charge Nurses.
- Plan service requirements as identified, in consultation with relevant stakeholders.
- Maintain a healthy, safe and productive working environment in line with legal, organisational and professional requirements.
- Monitor the quality of nursing/midwifery services through Quality Care Indicators (QCI) and local metrics.
- Agree service requirements with relevant service/nursing leads, Ward Managers, Sister/Charge Nurses.
- Plan service requirements as identified, in consultation with relevant stakeholders.
- Maintain a healthy, safe and productive working environment in line with legal, organisational and professional requirements.
- Monitor the quality of nursing/midwifery services through Quality Care Indicators (QCI) and local metrics.
- Provide nursing/midwifery knowledge and skills to undertake the operational management and strategic development of the service.
- Escalation of any professional nursing concerns to the Associate Director of Nursing and the Clinical Director/Manager as appropriate.
- Contribute to performance management of the service ensuring delivery of key targets by assisting in collecting and collating evidence necessary to demonstrate compliance with CQC essential standard and escalate to the relevant manager.
- Maintain a high profile in the clinical areas being accessible to staff, patients and their families providing support and advice and addressing any problems
- Lead, facilitate and chair meetings across the CBU/service or Trust, providing clinical expertise, professional leadership and management for designated project.
- Participate and lead in CBU/service and nurse management issues.
Service quality, improvement and development
- Manage and lead change in work methods and practice that will improve the standards of care for patients.
- Identify opportunities for improvements in nursing/midwifery and clinical practices as highlighted through evidence, research based practice and national standards, e.g. National Service Frameworks, National Institute of Clinical Excellence, local QCI and metrics and statutory inspections.
- Evaluate proposed changes for benefits and disadvantages and plan the implementation of changes in work methods and practice./midwifery practice and facilitate compliance within Quality Care Indicator standards.
- Comply with all relevant policies, procedures and training on infection prevention and control and lead IPC principles within their services.
- Improve the patients experience within designed clinical areas by assuring the highest standards of clinical/non clinical care through effective line management and professional leadership of the nursing workforce.
- Ensure the delivery of nursing/midwifery care and the environment, particularly in relation to complex and/or vulnerable patients, is patient focused and best practice.
- Ensure action is taken in relation to all statutory feedback through audits and CQC/Friends and Family Test/complaints feedback related to patient experience.
- In partnership with CBU/Service Governance Lead, ensure that nursing/midwifery complaints and incidents are promptly investigated within national and local timeframes and resolved, lessons learnt and fed back to staff, and remedial action implemented. Ensure that any complaints are dealt with at first point of contact wherever possible and written complaints relating to nursing are responded to within designated time frames.
- In partnership with the CBU/service Manager and Clinical Director ensure that patient flow is effective and efficient.
- Contribute to the strategic direction of the service through meeting key performance indicators and local and national initiatives/standards.
- Effectively manage all aspects of clinical governance within their remit being able to offer assurances and recognising when to escalate concerns.
Budget and resource management
- Manage the use of physical resources in consultation with Ward Managers / Sisters / Charge Nurses, to ensure a safe, effective, high quality service that is cost effective is provided.
- Be responsible, accountable within delegated budget and authorise expenditure in line with Standard Finance Instruction (SFI).
- Ensure robust systems are in place for budgetary management and achievement of finance targets.
- Authorised Signatory for timesheets and temporary staffing authorisation.
- To develop managers/leaders in understanding and adherence to the Trusts Financial Regulations/Standing Financial Instructions.
- To actively participate in identifying cost improvement plans (CIPs) and implement CIPs within the CBU/service.
- To be responsible for the compliance, efficiency and effectiveness of each E-roster within their service
- Ensure E-rostering is implemented, monitored and managed within CBU/service to ensure the provision of safe, effective service in line with Trust policy.
- Attend regular monitoring meetings to demonstrate compliance of E-roster for designated ward.
- To support managers and leaders to effectively manage the use of bank and agency nursing staff to remain within budget and reduce expenditure on agency staff.
- To work in partnership with the relevant senior leadership team to lead the service lines in a business like way to ensure safe and effective management of resources
- Maintain the use of physical resources in line with budget allocation.
- Be responsible and accountable within scope of role for ensuring the environments in which care and services are delivered are fit for purpose and meet the standards required for cleaning and infection control.
Professional Conduct
- Maintain and develop own professional competence and expertise, and comply with the NMC statutory regulations at all times.
- Act as role model for nursing/midwifery and clinical staff ensuring that their practice is in accordance with his/her job role, job description and professional parameters.
- Continuously develop individual knowledge and skills, particularly in relation to evidence-based practice.
- Prioritise work to meet personal and organisational objectives.
- Ensure other practice in accordance with the NMC Code of Conduct and other applicable professional standards
People management responsibilities
- Develop and maintain productive working relationships to ensure a high standard of patient care.
- Enhance the trust and support of senior staff, colleagues and the multi-disciplinary team.
- Ensure all staff within area of responsibility are up to date with mandatory and role specific training and have up to date training records available.
- Undertake performance management activities for staff in line with Trust policy.
- Implement, maintain and be responsible for a robust annual leave process in the CBU/service that enables effective service continuity, in line with E-roster policy.
- Implement and maintain appropriate sickness management processes are in place and contribute to the Trust and business unit targets.
- Provide appropriate guidance and support to staff in line with the Trusts disciplinary and sickness procedures. Lead, and be responsible for, the implementation of HR policies within the departments and participate in formal stages of the procedures as requested by senior/service leader.
- Plan, implement and manage change processes or service reviews, paying particular attention to clinical staffing, nursing practice and operational systems within the CBU/service.
- Role model Trust leadership attitudes, behaviours and values. Challenge inappropriate attitudes or behaviour and recognise & value appropriate behaviour, consistent with Trust values & the Trust leadership model.
- Cultivate an open & honest culture where people feel able to raise concerns & share good practice through role modelling & positive reinforcement. Ensure concerns are listened to, acted upon & feedback is given. Take ownership of problems, and/or influence if outside control.
- Develop team morale and motivation through effective personal leadership ensuring views and decisions are communicated up and down the management structure.
- Regularly communicate Trust and service strategic objectives and key issues to all staff.
- Create opportunities to enhance staff involvement in the operational running of the service, encouraging staff to get involved, put forward ideas, concerns & suggestions.
- Responsible for the health, safety and wellbeing of staff within the speciality/unit, ensuring the effective implementation of trust policy.
- Responsible for ensuring recruitment and other people management processes and practices are in line with the Trust policy.
- Responsible for staff complying with mandatory and role specific training/appraisal and on-going development for staff.
- Pro-actively manage staff to ensure compliance with recruitment and retention processes and mandatory / role specific training.
- Support the team and the individuals in the team to develop and maintain performance
- Identify the development needs of teams and individuals through the Personal Development Plan process.
- Plan the development needs of teams and individuals and identify/implement succession planning strategies
- Develop teams to improve their clinical knowledge, skills, patient centred care and performance.
- Support individual learning and development, in line with service development and trust vision.
- Effectively manage the performance of teams and individuals
- Agree objectives and work plans within team.
- Ensure appraisals and Personal Development Plans are facilitated in line with the Trust policy.
- Assess the performance of teams and individuals against job descriptions, service developments, Trust values and vision.
- Support team members who have problems affecting their performance
- Pro-actively support and manage staff through formal performance/ capability processes in line with Trust policy.
- Lead and implement formal disciplinary and grievance procedures where necessary
Job description
Job responsibilities
- Agree service requirements with relevant service/nursing leads, Ward Managers, Sister/Charge Nurses.
- Plan service requirements as identified, in consultation with relevant stakeholders.
- Maintain a healthy, safe and productive working environment in line with legal, organisational and professional requirements.
- Monitor the quality of nursing/midwifery services through Quality Care Indicators (QCI) and local metrics.
- Agree service requirements with relevant service/nursing leads, Ward Managers, Sister/Charge Nurses.
- Plan service requirements as identified, in consultation with relevant stakeholders.
- Maintain a healthy, safe and productive working environment in line with legal, organisational and professional requirements.
- Monitor the quality of nursing/midwifery services through Quality Care Indicators (QCI) and local metrics.
- Provide nursing/midwifery knowledge and skills to undertake the operational management and strategic development of the service.
- Escalation of any professional nursing concerns to the Associate Director of Nursing and the Clinical Director/Manager as appropriate.
- Contribute to performance management of the service ensuring delivery of key targets by assisting in collecting and collating evidence necessary to demonstrate compliance with CQC essential standard and escalate to the relevant manager.
- Maintain a high profile in the clinical areas being accessible to staff, patients and their families providing support and advice and addressing any problems
- Lead, facilitate and chair meetings across the CBU/service or Trust, providing clinical expertise, professional leadership and management for designated project.
- Participate and lead in CBU/service and nurse management issues.
Service quality, improvement and development
- Manage and lead change in work methods and practice that will improve the standards of care for patients.
- Identify opportunities for improvements in nursing/midwifery and clinical practices as highlighted through evidence, research based practice and national standards, e.g. National Service Frameworks, National Institute of Clinical Excellence, local QCI and metrics and statutory inspections.
- Evaluate proposed changes for benefits and disadvantages and plan the implementation of changes in work methods and practice./midwifery practice and facilitate compliance within Quality Care Indicator standards.
- Comply with all relevant policies, procedures and training on infection prevention and control and lead IPC principles within their services.
- Improve the patients experience within designed clinical areas by assuring the highest standards of clinical/non clinical care through effective line management and professional leadership of the nursing workforce.
- Ensure the delivery of nursing/midwifery care and the environment, particularly in relation to complex and/or vulnerable patients, is patient focused and best practice.
- Ensure action is taken in relation to all statutory feedback through audits and CQC/Friends and Family Test/complaints feedback related to patient experience.
- In partnership with CBU/Service Governance Lead, ensure that nursing/midwifery complaints and incidents are promptly investigated within national and local timeframes and resolved, lessons learnt and fed back to staff, and remedial action implemented. Ensure that any complaints are dealt with at first point of contact wherever possible and written complaints relating to nursing are responded to within designated time frames.
- In partnership with the CBU/service Manager and Clinical Director ensure that patient flow is effective and efficient.
- Contribute to the strategic direction of the service through meeting key performance indicators and local and national initiatives/standards.
- Effectively manage all aspects of clinical governance within their remit being able to offer assurances and recognising when to escalate concerns.
Budget and resource management
- Manage the use of physical resources in consultation with Ward Managers / Sisters / Charge Nurses, to ensure a safe, effective, high quality service that is cost effective is provided.
- Be responsible, accountable within delegated budget and authorise expenditure in line with Standard Finance Instruction (SFI).
- Ensure robust systems are in place for budgetary management and achievement of finance targets.
- Authorised Signatory for timesheets and temporary staffing authorisation.
- To develop managers/leaders in understanding and adherence to the Trusts Financial Regulations/Standing Financial Instructions.
- To actively participate in identifying cost improvement plans (CIPs) and implement CIPs within the CBU/service.
- To be responsible for the compliance, efficiency and effectiveness of each E-roster within their service
- Ensure E-rostering is implemented, monitored and managed within CBU/service to ensure the provision of safe, effective service in line with Trust policy.
- Attend regular monitoring meetings to demonstrate compliance of E-roster for designated ward.
- To support managers and leaders to effectively manage the use of bank and agency nursing staff to remain within budget and reduce expenditure on agency staff.
- To work in partnership with the relevant senior leadership team to lead the service lines in a business like way to ensure safe and effective management of resources
- Maintain the use of physical resources in line with budget allocation.
- Be responsible and accountable within scope of role for ensuring the environments in which care and services are delivered are fit for purpose and meet the standards required for cleaning and infection control.
Professional Conduct
- Maintain and develop own professional competence and expertise, and comply with the NMC statutory regulations at all times.
- Act as role model for nursing/midwifery and clinical staff ensuring that their practice is in accordance with his/her job role, job description and professional parameters.
- Continuously develop individual knowledge and skills, particularly in relation to evidence-based practice.
- Prioritise work to meet personal and organisational objectives.
- Ensure other practice in accordance with the NMC Code of Conduct and other applicable professional standards
People management responsibilities
- Develop and maintain productive working relationships to ensure a high standard of patient care.
- Enhance the trust and support of senior staff, colleagues and the multi-disciplinary team.
- Ensure all staff within area of responsibility are up to date with mandatory and role specific training and have up to date training records available.
- Undertake performance management activities for staff in line with Trust policy.
- Implement, maintain and be responsible for a robust annual leave process in the CBU/service that enables effective service continuity, in line with E-roster policy.
- Implement and maintain appropriate sickness management processes are in place and contribute to the Trust and business unit targets.
- Provide appropriate guidance and support to staff in line with the Trusts disciplinary and sickness procedures. Lead, and be responsible for, the implementation of HR policies within the departments and participate in formal stages of the procedures as requested by senior/service leader.
- Plan, implement and manage change processes or service reviews, paying particular attention to clinical staffing, nursing practice and operational systems within the CBU/service.
- Role model Trust leadership attitudes, behaviours and values. Challenge inappropriate attitudes or behaviour and recognise & value appropriate behaviour, consistent with Trust values & the Trust leadership model.
- Cultivate an open & honest culture where people feel able to raise concerns & share good practice through role modelling & positive reinforcement. Ensure concerns are listened to, acted upon & feedback is given. Take ownership of problems, and/or influence if outside control.
- Develop team morale and motivation through effective personal leadership ensuring views and decisions are communicated up and down the management structure.
- Regularly communicate Trust and service strategic objectives and key issues to all staff.
- Create opportunities to enhance staff involvement in the operational running of the service, encouraging staff to get involved, put forward ideas, concerns & suggestions.
- Responsible for the health, safety and wellbeing of staff within the speciality/unit, ensuring the effective implementation of trust policy.
- Responsible for ensuring recruitment and other people management processes and practices are in line with the Trust policy.
- Responsible for staff complying with mandatory and role specific training/appraisal and on-going development for staff.
- Pro-actively manage staff to ensure compliance with recruitment and retention processes and mandatory / role specific training.
- Support the team and the individuals in the team to develop and maintain performance
- Identify the development needs of teams and individuals through the Personal Development Plan process.
- Plan the development needs of teams and individuals and identify/implement succession planning strategies
- Develop teams to improve their clinical knowledge, skills, patient centred care and performance.
- Support individual learning and development, in line with service development and trust vision.
- Effectively manage the performance of teams and individuals
- Agree objectives and work plans within team.
- Ensure appraisals and Personal Development Plans are facilitated in line with the Trust policy.
- Assess the performance of teams and individuals against job descriptions, service developments, Trust values and vision.
- Support team members who have problems affecting their performance
- Pro-actively support and manage staff through formal performance/ capability processes in line with Trust policy.
- Lead and implement formal disciplinary and grievance procedures where necessary
Person Specification
Qualifications
Essential
- Registered Nurse (Level 1 )
- Mentorship in Clinical Practice equivalent Level 6
- Recognised leadership qualification (minimum ILM Level 5 or equivalent)or working towards or equivalent experience
- Evidence of commitment to continuous learning and application in practice
- 1 st Degree or equivalent level of knowledge and experience gained in a relevant environment
Desirable
- Master's Degree in Nursing / working towards
Knowledge & Experience
Essential
- Substantial management/leadership experience
- Experience of working within the Specialty
- Experience of working/ liaising with agencies across the health economy
- Able to demonstrate an understanding of Health Policy and Professional Nursing Agenda
- Have experience in service improvements
- Have experience in improving patient safety and quality of care
Desirable
- Experience in undertaking research
Skills
Essential
- Able to deal with difficult issues sensitively and diplomatically
- Able to deal effectively with challenging situations and challenging people
- Information Technology literate
- Clinical leader experience
- Highly motivated
- Good communicator and negotiator
- Flexible
- Able to gain trust and confidence of others
- Strategic thinker
- Demonstrates key behaviour's expected of senior clinical manager
Desirable
- Able to demonstrate evidence of project management
Other
Essential
- Occasional requirement to exert moderate physical effort for short periods during a given time when moving and transferring patients using hoists and other lifting aids.
- Required to move patients on trolleys and in wheelchairs
- Required to concentrate when carrying out care.
- Work is generally predictable but occasional requirement to deal with unpredictable emergency situations
- Working closely with patients and their carers
- Supporting patients who have been given bad news
- Supporting staff and patients with complaints
- Working across ward and departments where patient care is delivered
- Potential exposure to blood or body fluids
Person Specification
Qualifications
Essential
- Registered Nurse (Level 1 )
- Mentorship in Clinical Practice equivalent Level 6
- Recognised leadership qualification (minimum ILM Level 5 or equivalent)or working towards or equivalent experience
- Evidence of commitment to continuous learning and application in practice
- 1 st Degree or equivalent level of knowledge and experience gained in a relevant environment
Desirable
- Master's Degree in Nursing / working towards
Knowledge & Experience
Essential
- Substantial management/leadership experience
- Experience of working within the Specialty
- Experience of working/ liaising with agencies across the health economy
- Able to demonstrate an understanding of Health Policy and Professional Nursing Agenda
- Have experience in service improvements
- Have experience in improving patient safety and quality of care
Desirable
- Experience in undertaking research
Skills
Essential
- Able to deal with difficult issues sensitively and diplomatically
- Able to deal effectively with challenging situations and challenging people
- Information Technology literate
- Clinical leader experience
- Highly motivated
- Good communicator and negotiator
- Flexible
- Able to gain trust and confidence of others
- Strategic thinker
- Demonstrates key behaviour's expected of senior clinical manager
Desirable
- Able to demonstrate evidence of project management
Other
Essential
- Occasional requirement to exert moderate physical effort for short periods during a given time when moving and transferring patients using hoists and other lifting aids.
- Required to move patients on trolleys and in wheelchairs
- Required to concentrate when carrying out care.
- Work is generally predictable but occasional requirement to deal with unpredictable emergency situations
- Working closely with patients and their carers
- Supporting patients who have been given bad news
- Supporting staff and patients with complaints
- Working across ward and departments where patient care is delivered
- Potential exposure to blood or body fluids
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
