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Mersey and West Lancashire Teaching Hospitals NHS Trust

Clerical Assistant / Receptionist

The closing date is 30 September 2025

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Job summary

Clerical Assistant / Receptionist

Therapy Services Admin Team

37.5 hours (part time considered)

Band 2

We are seeking an enthusiastic, hardworking and motivated receptionist with excellent communication skills, a friendly and approachable manner, showing excellent time management skills to join our existing reception / admin team in Therapy Services at MWL Teaching Hospitals.

The successful candidate will be expected to support the various out patient therapy teams, providing a full reception service for a busy reception area, as well as supporting the wider admin team with various duties. Knowledge of Careflow booking system would be advantageous, but training will be provided.

The post will be split between Whiston and St Helens Hospitals on a rota basis. Reception at Whiston is covered by 2 shift patterns 0800 - 1600 and 1000 - 1800. Covering for other reception staff during annual leave/sickness is essential and this may change your scheduled shift location at short notice.

A flexible approach to day to day tasks is essential in order to meet the changing demands of the service. Our philosophy is to keep the patient at the heart of everything we do. We look for people who are willing to go the extra mile, not because they are asked to, but because they are committed to being part of a healthcare team that delivers an excellent caring service to our patients.

The JD & PS are currently under AfC review and are subject to change

Main duties of the job

o Act as first point of contact for all reception and telephone enquiries, ensuring that messages are forwarded to the appropriate persons in a timely manner and visitors are welcomed to the department.

o Deal appropriately with concerns from staff in line with Trust policy.

o Full reception service to include booking, re-arranging and cancelling appointments, closing clinics and blocking/opening slots etc on Medway system.

o Accurate use of patient information using Medway, including registration screen to check patient details are correct.

o Obtain information requested by Admin Manager.

o Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly.

o General office duties including dealing with incoming and outgoing mail, e-mail, fax, photocopying, posting letters. Participate in housekeeping of the office environment.

o Attend appropriate training, meetings and education sessions at the request of manager.

o Work with managers to review working practices, ways of working and find solutions to problems.

o Work in a flexible manner in accordance with the Trust Policy.

o Any other duties required by Line Manager

About us

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

Rated Outstanding by CQC Inspection August 2018
Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

Date posted

24 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

409-7422711

Job locations

Whiston/St Helens

Whiston

L35 5DR

Job description

Job responsibilities

Act as first point of contact for all reception and telephone enquiries, ensuring that messages are forwarded to the appropriate persons in a timely manner and visitors are welcomed to the department.

Deal appropriately with concerns from staff in line with Trust policy.

Full reception service to include booking, re-arranging and cancelling appointments, closing clinics and blocking/opening slots etc on Medway system.

Accurate use of patient information using Medway, including registration screen to check patient details are correct.

Obtain information requested by Admin Manager.

Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly.

General office duties including dealing with incoming and outgoing mail, e-mail, fax, photocopying, posting letters. Participate in housekeeping of the office environment.

Attend appropriate training, meetings and education sessions at the request of manager.

Work with managers to review working practices, ways of working and find solutions to problems.

Work in a flexible manner in accordance with the Trust Policy.

Any other duties required by Line Manager

Job description

Job responsibilities

Deal appropriately with concerns from staff in line with Trust policy.

Full reception service to include booking, re-arranging and cancelling appointments, closing clinics and blocking/opening slots etc on Medway system.

Accurate use of patient information using Medway, including registration screen to check patient details are correct.

Obtain information requested by Admin Manager.

Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly.

General office duties including dealing with incoming and outgoing mail, e-mail, fax, photocopying, posting letters. Participate in housekeeping of the office environment.

Attend appropriate training, meetings and education sessions at the request of manager.

Work with managers to review working practices, ways of working and find solutions to problems.

Work in a flexible manner in accordance with the Trust Policy.

Any other duties required by Line Manager

Person Specification

Qualifications

Essential

RSA/OCR II Typing / Word-processing or equivalent qualification and/or experience

Experience

Essential

Excellent IT knowledge and experience of Microsoft office products i.e. excel, power point, access and MS publisher
Experience of working in an office environment

Desirable

Knowledge of Medical Terminology
Experience of working within an NHS environment

Skills

Essential

Excellent Word processing and keyboard skills
Self-motivated with the ability to use initiative and work independently
Ability to organise workload effectively and prioritise to meet deadlines
Highly developed interpersonal and communication skills
Ability to accurately maintain computerised and manual filing/documentation system

Desirable

Audio typing skills
Knowledge of internal hospital Medway system

Other

Essential

Able to adopt a flexible approach when required
Comply with Trust policies and procedures
Understanding of confidential nature of role and awareness of the Data Protection Act
Ability to work as part of a team

Person Specification

Qualifications

Essential

RSA/OCR II Typing / Word-processing or equivalent qualification and/or experience

Experience

Essential

Excellent IT knowledge and experience of Microsoft office products i.e. excel, power point, access and MS publisher
Experience of working in an office environment

Desirable

Knowledge of Medical Terminology
Experience of working within an NHS environment

Skills

Essential

Excellent Word processing and keyboard skills
Self-motivated with the ability to use initiative and work independently
Ability to organise workload effectively and prioritise to meet deadlines
Highly developed interpersonal and communication skills
Ability to accurately maintain computerised and manual filing/documentation system

Desirable

Audio typing skills
Knowledge of internal hospital Medway system

Other

Essential

Able to adopt a flexible approach when required
Comply with Trust policies and procedures
Understanding of confidential nature of role and awareness of the Data Protection Act
Ability to work as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Whiston/St Helens

Whiston

L35 5DR

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Whiston/St Helens

Whiston

L35 5DR

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)