Job summary
We are looking for a talented and highly motivated individual who wants to make a real difference to our patients and staff, to join our team at Mersey and West Lancashire Teaching Hospitals NHS Trust as a Clinical Patient Safety Manager for the Division of Medicine and Urgent Care.
We are seeking an inspirational, influential leader who is confident, dynamic, visible and has or would like to gain experience working at a senior level in healthcare, particularly in the management of Incident Investigations.
- Shortlisting Date - 15th September 2025
- Interview Date - 23rd September 2025
Main duties of the job
This role presents the opportunity to join the governance and risk team for the Medicine and Urgent Care Division as a Clinical Patient Safety Manager, who are committed to continuously improving, adapting and trialling new innovative ways of working, and workforce models, to deliver a positive environment in which our staff can flourish and fundamentally to ensure excellent patient experience and outstanding care.
The individual will also work with the corporate clinical governance team providing support and leading on divisional investigations with a focus on quality improvement and learning lessons to ensure the provision of safe, high-quality care.
About us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our Services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
- Rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
Job description
Job responsibilities
Incident Management
The post holder will :-
- Provide patient safety and clinical risk advice, to all members of the Trust.
- Work closely with the Head of Risk and the Integrated Governance Management team in developing process to demonstrate learning from complaints, clinical incidents and legal claims.
- Ensure that staff within Trust services are aware of their responsibility and have appropriate access and training to support the timely reporting of incidents onto the trust system Integrated Governance system, Datix.
- Promote consistent, accurate and timely categorisation of incidents working with the Trust Managers to ensure the process is followed.
- Provide expert advice, support and guidance to staff in the investigation and resolution of incidents in line with Trust SI processes and key policies ensuring mandatory timeframes are adhered to.
- Monitor incidents received into the department through the Risk hot line, Datix system are escalated to the Head of Risk/ Assistant Director Integrated Governance and managed in line with Trust policy.
- Ensure that moderate and above incidents are reviewed, duty of candour requirements have been met and are uploaded to the NRLS timely.
- Contribute to the investigation of serious incidents, in line with Trust policy. Support staff in providing necessary statement , chronologies and evidence to enable the investigation of serious incidents.
- Through line management of the Investigations Officer ensure delivery of timely investigation meetings and the development of a schedule for ongoing monitoring of investigation timescales.
- Produce a quarterly report for Quality and Safety committee which reviews all incidents across the Trust and within Business units for key trends and themes, lessons learnt and changes to practice/ service.
- Produce a lessons learnt bulletin in conjunction with the claims manager, and complaints manager on a monthly basis from Serious Incident reviews and lessons learnt from incidents, claims and complaints.
- Produce Serious Incident review reports for review within the Trust and by external stakeholders and patients and their families.
- Support the Head of Risk in ensuring that all clinical issues relating to StEIS and SUIs are addressed and action plans implemented and completed within given deadlines.
- Producing incident reduction strategies in conjunction with Trust wide groups/committees and Business Units, based on available incident data.
Risk Assessment / Risk Register
The post holder will:-
- Ensure that all risks within Integrated Governance are risk assessed and recorded on the Risk register Datix module and presented at the appropriate forum.
Safety Alerts
- In conjunction with the Physical Risk manager, the post holder will be responsible for the dissemination of all patient safety alerts received within the Trust from external agencies ie. MHRA. They will responsible for distribution of the alerts, collating the gap analysis and ensuring the alerts are closed as and when required with supporting evidence of compliance.
Policy
- The post holder will be responsible for the development of standard operating procedures to support processes within the risk management team, supporting the use of Datix and quality monitoring of the incidents.
- The post holder will be responsible for producing and maintaining risk management policy for implementation across the Trust.
Communication
The post holder will:-
- Demonstrate a high level of communication skill, specifically able to present complex and sensitive information to the multidisciplinary team concerning risk and clinical governance issues.
- Be able to liaise and work with the multi professional team in the review of incidents and be able to speak to patient and relatives when they are involved in incidents within the Trust.
- Support Business units as and when required in the Lead Weekly Harm Review Meeting, ensuring actions identified are implemented and followed up
- To ensure that debriefing is available for staff involved in clinical incidents where appropriate and that they are offered individual feedback.
- Analyse complex problems, develop and successfully implement practical and workable solutions to address them using persuasive, motivational and negotiating communication skills.
- Request information form the multi profession team sensitively and diplomatically egg potential legal case or poor clinical outcome.
- The patient safety and risk manager will liaise with all levels of clinical and non clinical staff throughout the organisation
Organisational and Management skills
- The post holder must be able to use a computer and have skills in the use of computer programmes such as Microsoft office.
- The post holder will be responsible for developing own skills and knowledge and contribute to the development of others.
- The post holder will provide support to Clinical staff throughout the organisation on risk assessment processes and subsequent action planning and monitoring requirements.
- The Patient Safety and risk manager will ensure smooth running of the department in the absence of the Head of Risk. They will manage own workload and prioritise investigations according to risk and agreed time frames/deadlines. Be able to be adaptable and be prepared to change work plan to operational requirements. They will work with colleagues in the Integrated Governance Department to ensure cover for annual leave and absence in maintained to ensure smooth running of all areas of the department
- The Patient Safety and Risk Manager will directly line manage the Investigations Officer, ensuring all human resource and appraisal management is completed according to Trust policy.
Training
- The Patent Safety and Risk Manager will prepare Training material and deliver participate in the delivery of training programmes in relation to patient safety, clinical risk, risk assessment and management of investigations to all grades of Trust staff
- Patent Safety and Risk Manager will identify personal objectives and participate in performance appraisal, in conjunction with the Head of Risk Management in line with departmental and Trust procedures, taking responsibility for, highlighting any barriers to completion to line manager in a timely manner.
Job description
Job responsibilities
Incident Management
The post holder will :-
- Provide patient safety and clinical risk advice, to all members of the Trust.
- Work closely with the Head of Risk and the Integrated Governance Management team in developing process to demonstrate learning from complaints, clinical incidents and legal claims.
- Ensure that staff within Trust services are aware of their responsibility and have appropriate access and training to support the timely reporting of incidents onto the trust system Integrated Governance system, Datix.
- Promote consistent, accurate and timely categorisation of incidents working with the Trust Managers to ensure the process is followed.
- Provide expert advice, support and guidance to staff in the investigation and resolution of incidents in line with Trust SI processes and key policies ensuring mandatory timeframes are adhered to.
- Monitor incidents received into the department through the Risk hot line, Datix system are escalated to the Head of Risk/ Assistant Director Integrated Governance and managed in line with Trust policy.
- Ensure that moderate and above incidents are reviewed, duty of candour requirements have been met and are uploaded to the NRLS timely.
- Contribute to the investigation of serious incidents, in line with Trust policy. Support staff in providing necessary statement , chronologies and evidence to enable the investigation of serious incidents.
- Through line management of the Investigations Officer ensure delivery of timely investigation meetings and the development of a schedule for ongoing monitoring of investigation timescales.
- Produce a quarterly report for Quality and Safety committee which reviews all incidents across the Trust and within Business units for key trends and themes, lessons learnt and changes to practice/ service.
- Produce a lessons learnt bulletin in conjunction with the claims manager, and complaints manager on a monthly basis from Serious Incident reviews and lessons learnt from incidents, claims and complaints.
- Produce Serious Incident review reports for review within the Trust and by external stakeholders and patients and their families.
- Support the Head of Risk in ensuring that all clinical issues relating to StEIS and SUIs are addressed and action plans implemented and completed within given deadlines.
- Producing incident reduction strategies in conjunction with Trust wide groups/committees and Business Units, based on available incident data.
Risk Assessment / Risk Register
The post holder will:-
- Ensure that all risks within Integrated Governance are risk assessed and recorded on the Risk register Datix module and presented at the appropriate forum.
Safety Alerts
- In conjunction with the Physical Risk manager, the post holder will be responsible for the dissemination of all patient safety alerts received within the Trust from external agencies ie. MHRA. They will responsible for distribution of the alerts, collating the gap analysis and ensuring the alerts are closed as and when required with supporting evidence of compliance.
Policy
- The post holder will be responsible for the development of standard operating procedures to support processes within the risk management team, supporting the use of Datix and quality monitoring of the incidents.
- The post holder will be responsible for producing and maintaining risk management policy for implementation across the Trust.
Communication
The post holder will:-
- Demonstrate a high level of communication skill, specifically able to present complex and sensitive information to the multidisciplinary team concerning risk and clinical governance issues.
- Be able to liaise and work with the multi professional team in the review of incidents and be able to speak to patient and relatives when they are involved in incidents within the Trust.
- Support Business units as and when required in the Lead Weekly Harm Review Meeting, ensuring actions identified are implemented and followed up
- To ensure that debriefing is available for staff involved in clinical incidents where appropriate and that they are offered individual feedback.
- Analyse complex problems, develop and successfully implement practical and workable solutions to address them using persuasive, motivational and negotiating communication skills.
- Request information form the multi profession team sensitively and diplomatically egg potential legal case or poor clinical outcome.
- The patient safety and risk manager will liaise with all levels of clinical and non clinical staff throughout the organisation
Organisational and Management skills
- The post holder must be able to use a computer and have skills in the use of computer programmes such as Microsoft office.
- The post holder will be responsible for developing own skills and knowledge and contribute to the development of others.
- The post holder will provide support to Clinical staff throughout the organisation on risk assessment processes and subsequent action planning and monitoring requirements.
- The Patient Safety and risk manager will ensure smooth running of the department in the absence of the Head of Risk. They will manage own workload and prioritise investigations according to risk and agreed time frames/deadlines. Be able to be adaptable and be prepared to change work plan to operational requirements. They will work with colleagues in the Integrated Governance Department to ensure cover for annual leave and absence in maintained to ensure smooth running of all areas of the department
- The Patient Safety and Risk Manager will directly line manage the Investigations Officer, ensuring all human resource and appraisal management is completed according to Trust policy.
Training
- The Patent Safety and Risk Manager will prepare Training material and deliver participate in the delivery of training programmes in relation to patient safety, clinical risk, risk assessment and management of investigations to all grades of Trust staff
- Patent Safety and Risk Manager will identify personal objectives and participate in performance appraisal, in conjunction with the Head of Risk Management in line with departmental and Trust procedures, taking responsibility for, highlighting any barriers to completion to line manager in a timely manner.
Person Specification
Qualifications
Essential
- Clinical Professional Qualification (currently registered)
- Educated to Degree level with a willingness to undertake further education as the role requires
Desirable
Knowledge & Experience
Essential
- Experience of managing a team of staff.
- Knowledge and understanding of clinical risk management
- Experience of managing the implementation of risk management policies/procedures in patient areas and staff management of same
- Experience in Root Cause Analysis/ Investigations.
- Experience of working with a Risk Management electronic system ie Datix
Skills
Essential
- Excellent oral, written, communication and presentation skills
- Ability to work on own initiative and as part of a team
- Ability to pay attention to detail
- Ability to work to a high specification of accuracy
- Ability to understand the importance of confidentiality
- Report writing skills
- Ability to work to strict deadlines
- Ability to work effectively within a multi-professional team.
- High level or organisational, planning and prioritisation skills
- Ability to understand and interpret procedures outside their own work area
- Good interpersonal skills and the ability to negotiate confidently and effectively with a range of health care professionals.
Other
Essential
- Light manual handling
- Keyboard and MDU operation
- Necessity to concentrated despite distractions
- Necessity to interact with patients and carers which may require empathy
- Office Environment
Person Specification
Qualifications
Essential
- Clinical Professional Qualification (currently registered)
- Educated to Degree level with a willingness to undertake further education as the role requires
Desirable
Knowledge & Experience
Essential
- Experience of managing a team of staff.
- Knowledge and understanding of clinical risk management
- Experience of managing the implementation of risk management policies/procedures in patient areas and staff management of same
- Experience in Root Cause Analysis/ Investigations.
- Experience of working with a Risk Management electronic system ie Datix
Skills
Essential
- Excellent oral, written, communication and presentation skills
- Ability to work on own initiative and as part of a team
- Ability to pay attention to detail
- Ability to work to a high specification of accuracy
- Ability to understand the importance of confidentiality
- Report writing skills
- Ability to work to strict deadlines
- Ability to work effectively within a multi-professional team.
- High level or organisational, planning and prioritisation skills
- Ability to understand and interpret procedures outside their own work area
- Good interpersonal skills and the ability to negotiate confidently and effectively with a range of health care professionals.
Other
Essential
- Light manual handling
- Keyboard and MDU operation
- Necessity to concentrated despite distractions
- Necessity to interact with patients and carers which may require empathy
- Office Environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
